Candlewood Suites Detroit Ann Arbor

701 Waymarket Dr | Ann Arbor, MI 48103  [SEE MAP]Ann Arbor, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Seven Days No Complaints

Nov 6th, 2019

The room was nice, the kitchenette was well stocked and they had other items if you did not have it in your room. A great laundry room, necessity room, small gym all together. It was clean, and the employees friendly. A great experience TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Let down in Ann Arbor

Oct 27th, 2019

Travelled 5 hours to find out my room was given to another traveller even though I called front desk twice to confirm reservation. They switched me to another smaller room and made no attempt to inform me. (Smaller room did not have enough beds for my group.) Staff told me to take my complaint up with the manager who would not be at the hotel for another 9 hours or I could try and find another hotel on game day. Terrible attitude and service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Very poor cleanliness and condition

Oct 6th, 2019

Bed linens and quilt dirty and stained. Walls near beds filthy. Bathroom floor filthy. Refrigerator ran so loud I had to unplug it at night. A/C wall control did not work, and control on unit was useless - seemed to cool whenever it wanted to. Room smelled. Shower drain ran slow. There was a major water leak in a room two doors down the hall, so the hallway carpet was wet and giant fans were running outside my door, along with the offending dishwasher I guess(?) just sitting in the hallway - nice ambience. I had paid for the week in advance, so I couldn't leave. I went to Target and bought my own bed linens. Management seemed concerned about my complaints when I checked out, but really there was so much wrong here I don't know what they could do about it in any short amount of time. Will not return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good location

Sep 8th, 2019

Came for a sculpting workshop at EMU. Got to enjoy several spectacular rainstorms. Decent food nearby, grocery, etc. suite adequate. Quiet. My room did have a giant, brilliant, outdoor light placed directly over my windows that did not allow the quite short blackout curtains to do their job. I barricaded the window with extra pillows, which helped some. My AC had only one setting: Arctic. A repairman finally did come and re-program the unit. Would stay again, if I were ever to return to area, but first scouting the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

2019 Olympic Gold Medalist

Aug 21st, 2019

Yvonne!! 😊😊 Staffs the night desk. A guy shows up close to midnight in a suit and a camo backpack. She checks him in. 10 minutes later he is back saying his room is freezing and he can’t get the thermostat to turn the cooling off. Her supervisor has just left. Her first reaction is she isn’t sure she can help. She immediately thinks out loud that maybe she could try to go up and fix the thermostat issue. She quickly and prudently dismisses this for many obvious good reasons. Then she just jumps on the computer and solves the problem bu switching him to a room which turns out to have a properly functioning thermostat. She probably violated multiple rules - he’s not in our elite status club....he booked on line so the margin was ridiculously skinny....her supervisor didn’t approve the change in room.... Gold medal for Yvonne!! 🥇🥇🥇 Candlewood? Who knows?? She got an atta-person award for serving the customer perfectly?? And may in fact be approached about how they might help her make a career out of leadership in the hospitality industry???? Or.....she got a note to her HR file for violating subsection f of section 37.264 of corporate policy memo 2003.1423???? For now I’ll trust that it wasn’t just Yvonne, but that she is an exemplar of Candlewood - or more specifically an exemplar of the owner of that Ann Arbor site who has a contract with Candlewood. It was my first stay in a Candlewood in 40 years of extensive business travel. I’ll assume the best and try them again. May God’s glorious world be populated by more of Yvonne’s tribe and her children and her children’s children for ages unto ages. Amen. TRIPADVISOR.COM USER 

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