Candlewood Suites Phoenix

11411 N Black Canyon Hwy | Phoenix, AZ 85029-3448  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Candlewood Suites right off of the 17

Aug 6th, 2019

Pros & Cons... + Decent location + Comfy bed + Big desk + Good size room + A/C worked + Fitness Room + Had kitchen & laundry room + Good coffee 24/7 + Microwave + Inexpensive room price per night - No restaurants nearby - Needs updating - Hallway smells - A/C very loud - Employees not friendly - Food check-out screen didn't work - Food & beverages very expensive - Fitness room too warm - Scary sketchy drug addicts right outside the main entrance at night TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

very good value

Jul 16th, 2019

Good value hotel in north Phoenix. This location has a pool. . Overall condition of property pretty good. Capable staff. Were able to grant my request to be on the ground floor. I really enjoy their coffee machine. I would return if in the area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Totally adequate

Feb 14th, 2019

The staff is really nice and courteous. Be sure to check out your room before agreeing to stay. We settled on the third after the first two smelled moldy or musty. Our three nights in a one bedroom were comfortable for sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Stay Away

Feb 5th, 2019

This place is terrible! I’m an IHG member and stay at the brand hotels. This is the first I’ve ever encountered that I would never recommend to anyone. Upon walking in, you feel you are walking into a holding tank. The checkin counter is something you’d see at a booking station. Give it the benefit of the doubt, ask for extra pillows, was told by the attendant she’d have them up. Hour later, nothing. Call down, she forgot our room #. Called back down as the toilet didn’t flush and sink didn’t drain, she said “oh maintenance is done for the day”, so I said fine we’ll wait til the next day so it can get fixed. Reminded her about the pillows, she said “oh what room # and said you can pick them up when you return.” We leave for the evening and return to get our pillows. Also had to ask for another towel as the hand towels in our room were filthy. At 10pm we the toilet didn’t work at all so we asked to be moved. She didn’t know our room #, surprise, and by the time she brought us the key it was 10:45pm. This falls on management as she claimed she was the only one on duty. My wife is pregnant and after a long day of travel just wanted to sleep. We move rooms, everything seemed okay until the broken down AC rattled all night long on top of noisy vehicles and the deadbolt didn’t work. My wife was bitten by something while she slept as well. End result.... we moved to a competitor hotel who accommodated us immediately. This place is a joke and I warn future guests to search elsewhere. We will be filing a formal complaint with corporate. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Roaches and No AC

Feb 4th, 2019

Hello, I chose this hotel because of its location and I liked the idea of a full kitchen. When I checked in, the lady at the front desk was very incompetent. Initially, she provided me with another person's reservation and ran my credit card for one night's stay. I told her that I had booked online, prepaid for three nights and I was wondering why she was charging me. I told her that I needed three nights and she said that they had no rooms for the other two nights. I had to pull up my reservation on my phone and show it to her. Then she realized her mistake and registered me under my name for three nights. Had this been the only issue, I would not have written this review. When I got to the room the AC was not working properly and was only working intermittently. Call me crazy but AC in Arizona is pretty important. To make matters worse, on my first and second nights, I found roaches in the bathroom. This did not make me happy. When I checked out, I told the same lady that checked me in that I had no AC and Roaches. She asked me why I didn't call down and ask for another room. I told her that when she checked me in, she told me that they were sold out and had no other rooms.She gave a weak apology and I left. Perhaps I am the unlucky person that had issues here because it has a rating of 4, or they are fudging their ratings. Just a thought. PLEASE DO NOT STAY HERE TRIPADVISOR.COM USER 

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