Candlewood Suites West Little Rock

10520 W Markham St | Little Rock, AR 72205-2140  [SEE MAP]Little Rock, AR  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Was Probably Nice At One Time

Jan 2nd, 2020

One room, one person, one week. I planned to stay for 2 nights and I chose this hotel because of its fitness room. At check-in, I requested a 1 PM check-out and that was granted with a smile. The first night, I was too tired to figure out the climate control system, so I went to bed and the room was really warm. The next morning, I went to the fitness room and discovered that the knobs that adjust the equipment were missing. Hence, much of the equipment wasn't working. The second night, I realized that the climate control system wasn't working properly. Essentially, my options were constant heat, constant A/C, or off entirely. It was too late to fool around with moving to another room and I planned to checkout the next morning anyway so saw no point in pursuing things further. The next morning, when I went to the equipment room, I found some of the knobs for the equipment and had a decent workout. Afterward, I went to the front desk to confirm my 1 PM check-out. It was news to them because nobody noted a 1 PM check-out for me. But, they smiled and said that they could do it. I planned to stay at a friend's home the third night but they had heater issues, so I added another night to my stay. The temperature was decent so I didn't worry about the malfunctioning thermostat and I had a decent workout the next morning. My friend's heater still wasn't fixed, so I stayed a fourth night. Again, a decent night's sleep followed by a decent workout the next morning. My friend's heater issues kept continuing, so I kept adding more nights to my stay. At some point, the weather changed and the malfunctioning thermostat was a real pill. But, I liked the fitness room (despite me finding and fixing the knobs and despite me reminding the staff to put towels in the fitness room). Then, one day, I tried the free laundry room. The washers looked new but they performed poorly and the dryers were so clogged with lint that I was amazed that there hadn't been a fire. Given that I was staying longer than planned, I bought some groceries and cooked in my room. The knives were so dull as to be dangerous (I used my pocket knife to cut veggies), the spatula so cheap that it melted, and the staff was unable to explain how to use the glass-top stove (I found help online). On the one hand, the staff was nice and this property was probably nice at one time. Now, neglect seems to be the order of the day. Having been in hotel management for several years, the most likely explanation is ignorance or indifference (or both) on the part of the property owner. There were just too many things broken for me to note them all in this review. I didn't notice them at check-in because I was tired from a long drive. By the time that I noticed them, I thought that I would be checking out. Had I known on the front end that I was staying a week, I would have checked out that first morning and gone elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Can’t beat the price and service

Aug 9th, 2019

First of all if you have a dog, this place accepts small dogs for a $25. Fee. Very clean room and the bed was EXCELLENT. Both my husband and I agreed the bed was 5 star.The person at the desk was informative and helpful. Good stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Avoid at all costs!

Jun 23rd, 2019

I have absolutely no idea what sort of hotels the reviewers who've given this more than 1-star are used to staying in, but this hotel is truly terrible. The room feels old and poorly maintained (think 20-year-old cheap motel with a newish off-color paint job) with stains surrounding the toilet and shower areas. The Wi-Fi is among the worst I've experienced at a hotel and is wholly unusable for even basic web browsing (forget about consistent video streaming). The neighborhood feels sketchy and this hotel is among several others in a row that are all rather run down and seedy. I initially booked a 2-night-stay, but the power to the hotel was knocked out for a while the 1st night (the wi-fi and tv never came back on even after waiting 10+ hours) and my family couldn't take another night in this place. Of course we didn't get a refund for our 2nd night since we prepaid, even though the Wi-Fi, TV and phones were out during the duration of our first night. We stayed at the Burgundy the next night and it was like a different planet. If you have any self-respect or sense of cleanliness (or are a business traveler), then avoid this hotel no matter way. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Customer Service!!

Jun 13th, 2019

Robert and Jessica went out of their way to accommodate us! We had to evacuate our home due to flooding in our area, and during that time my husband lost his father unexpectedly. Robert and Jessica went out of their way to make us feel at home, and make sure that we were comfortable during our stay. I cannot say enough good things about both of them. It was the best customer service we have ever experienced while staying in a hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very clean and comfortable.

Apr 19th, 2019

Stayed here for a trade show where I was exhibiting. Very clean room, felt safe with my truck and trailer in their parking lot. Close to the highway, easy to get to hotel. Lots of good restaurants close by. Will definitely book here again next time I'm staying in this area of Arkansas. TRIPADVISOR.COM USER 

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