Canopy by Hilton Dallas Uptown

2950 Cityplace West Blvd | Dallas, TX  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Fantastic Hotel

Nov 6th, 2020

This hotel is fantastic, nice large spacious rooms. Lovely clean new bathroom and sink area, great bath products. Nice view of the city, comfy beds, and powerful water pressure. Complimentary breakfast with Diamond status. Parking $10 per night. Trolley right outside that takes you to down town, staff were all great. Probably the best hotel I have stayed in since I moved to the USA 18 months ago. 100% recommended. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay

Oct 17th, 2020

Spent two nights at Canopy. Overall a great stay. Room was the perfect size with great amenities in the room. Front desk staff was fantastic and all wearing their masks, which is important for me since my son and I both have asthma and this was our first time out since March. We did encounter several guests not wearing one on and off the elevators and a couple of housekeeping staff with theirs below the nose. Would definitely stay here again. Felt very comfortable and safe. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude service, poor customer communication

Oct 17th, 2020

My wife and I drove from Phoenix to Dallas yesterday. We booked four nights at the Hilton Canopy because it located near some friends. I used the Hilton website to book the room. After driving for 15.5 hours, we arrived just after midnight. I went inside to check in. A woman named Marla was at the front desk and asked for my reservation information, which I gave her. She then proceeded to tell me that my reservation had been cancelled. I told her that there must have been a mistake because I didn’t receive any notifications from the hotel other than my reservation confirmation. She said that a $1 charge on my credit card didn’t go through so my reservation was terminated. I told her that I had the credit card that I used to book the room in front of me and she could run the card now. She said that I needed to be smarter about making my reservations and input a correct credit card. I told her that I didn’t deliberately input a wrong credit card. I had been on the road traveling for the last month and maybe the credit card company flagged the transaction. That seemed weird thought because I booked through the Hilton site. I was given a confirmation email. Other than the confirmation email I had no further communication from the hotel. I asked if she could just reinstate the reservation. She said she couldn’t because it was after midnight. It was 12:07am.I would need to now pay the walk-in rate—which was $70 more per night. I also would need a different room type because they no longer had my kind of room. I asked her to help me out because I had no way of knowing that my reservation was cancelled. She again said that I needed to be smarter about making my reservations and input a correct credit card. I gave up and walked out of the hotel. Because the Canopy didn’t inform me that they cancelled my reservation, I had to find a dog friendly hotel near my friends at 1am on a Friday night. I then had to pay the walk in at another hotel, which was farther away from my friends. The experience I had at the Canopy and the treatment I received from Marla at the front desk is one of the worst hotel experiences I’ve had in my life. I’d avoid the hotel if at all possible and stay at place that values their customers and treats people with respect. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice place, great location

Oct 10th, 2020

We stayed here for a night in a standard room. The location was great and the property was very clean. Parking was easy in the attached garage and there was plenty of spots. We would absolutely stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect location and great hotel!

Oct 5th, 2020

I absolutely loved the area this hotel was in, and with it being my first time visiting Dallas, I wanted to be in a walkable area. This hotel was in the perfect spot. I was able to walk out the door and have coffee shops, stores and restaurants all within a short distance. It's also across the street from a really cute dog park. The rooms are spacious and modern, plus the beds are wonderful. I love the in room Nespresso machine and as a Hilton Platinum member I also got a free breakfast each morning. My room on the 7th floor (741) had an amazing view of downtown Dallas, especially beautiful at night. They also supply water bottles that you can refill with the water and ice dispensers on each floor. Another bonus is the free trolley that stops on the street out front and travels around the city so you can hop on and off. Add in great hotel staff which makes this the perfect spot for a wonderful stay. I was traveling by myself to visit my daughter and I felt completely comfortable staying in this area and exploring. One of my favorite Hilton hotels is the Conrad in NYC and this Canopy is definitely just as chic, modern and comfortable. Looking forward to returning. TRIPADVISOR.COM USER 

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