Cape Rey Carlsbad Beach, A Hilton Resort & Spa

1 Ponto Road | Carlsbad, CA 92011  [SEE MAP]Carlsbad, CA  [SEE ADDRESS]
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Courtesy of Cape Rey Carlsbad Beach, A Hilton Resort & Spa

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at the Cape Rey Carlsbad Beach, A Hilton Resort & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

Our Honeymoon

Mar 21st, 2020

So we got married on March 14, 2020, and arrived here the next day, in the midst of covid19, 2020. At first, the bar and restaurant were open, which was nice, but then they were ordered to close, which was a bummer, but we had a fridge and a microwave. The staff went out of their way to make up for the fact that most of the amenities were unavailable to us. While we were able to have room service, it was amazing. They accommodated us in every way that we asked. Danni brought our breakfast each morning that we were able to get room service. Stacey made amazing drinks, Andy helped us bring our groceries up, and surprised us with ice cream, champagne and wine. Ken O'Reilly is the general manager and he did an awesome job of listening to our frustrations trying to fix them, and all the while, keeping the morale of his staff up. We already plan on having a second try at our honeymoon here! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

It was okay

Mar 20th, 2020

No continental breakfast and wasn’t told that we had to pay for parking and pay a $100 fee for each night or even also pay $25 a night the front desk check in was very monotone and not informative service was not welcomed in the beginning until I spoke with the manager but issues were still not resolved TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a lush resort

Mar 14th, 2020

We were in San Diego this week for a getaway. The hotel is a good location and we had an ocean view room. Unfortunately because it rained everyday we were not really able to enjoy the pool or beach as much as we would have liked. My husband did enjoy the hot tub. It is a small hot tub for the facility and I think they should look at installing another one or two hot tubs. The outdoor fireplaces were nice as was the pool area. The rooms are nothing special and the furniture was banged up. We were shocked when we were told the facility was only 7 years old. The dark wood furniture that was chosen really showed the damage. Housekeeping was OK. One of my pet peeves is them replacing he hanging towels when they have the conserve water signs. It’s happens all the time with Hilton! I’m not sure if it’s a communication issue or a training issue. Don’t put the signs out if you are not going to abide by them! We were there 4 nights, they serviced our room the first day and took our hangings towels. Grrrr...the second day they didnt take them. Yay, but the third day the room did not get serviced at all. There was white stuff on the floor by the elevators the whole time we were there, so not sure when the vacuuming is getting done. The bed was fine, but the pillows were not particularly comfortable. I think the prices were high for the amenities. They also pulled the coffee from the lobby at 0930. We thought this was particularly early and it wasn’t out at 620 this morning when we were heading out to the airport. Perhaps 6-11 might be a more reasonable time schedule? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Resort, not

Mar 10th, 2020

Was expecting a high-end resort. The picture on the app misrepresented the property. The room with an ocean view had a view of a 4 lane, rather busy, highway with a view of the ocean when the cars didn’t block the view. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice property! Service lacking

Mar 9th, 2020

This is a beautiful location. We enjoyed our stay very much! Service was slow in the restaurant and from the front desk staff, etc. We did have a problem with our room lock and the hotel was quick to fix the problem and was more than accommodating. We would stay again, but be aware of the service being slow. TRIPADVISOR.COM USER 

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