Palazzo Caracciolo Napoli MGallery by Sofitel

Via Carbonara 112 | Napoli 80139  [SEE MAP]Napoli  [SEE ADDRESS]
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Courtesy of Palazzo Caracciolo Napoli MGallery by Sofitel

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Guest Reviews

Tripadvisor Traveler Rating 5

Long weekend in Naples

Sep 29th, 2020

So glad we chose this hotel. Beautifully appointed rooms and we received a complementary upgrade. The breakfast was fantastic, great choice and extremely fresh. The service during our stay was excellent, warm and friendly. And great location to all the main sites. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

3 Night Stay in Naples

Sep 6th, 2020

Booked 2 rooms at this great hotel through British Airways month before after Covid ruined previous plans. Beautiful hotel in a good location in Naples to be able to see the city & get to the station easily. The area has building work going on & the city is not the cleanest but we felt safe at all times. The hotel was quiet & they upgraded us to executive rooms. Our room was on 2 level with a view of the front. Tastefully decorated & had everything we needed including fridge for a cool drink after a hot day. Kids room had a small terrace with a table & chairs. We used this in a night for drinks before going out. Lovely area to chill. The public areas were very nice. Breakfast served in a vast covered courtyard. Breakfast itself was dealt with well what with Covid. It was like a lucky dip seeing what would come out next. Lovely pastry's, cheese & ham. eggs & bacon & other breakfast items. We were all well satisfied. All the staff we talked to were very friendly & helpful. We would highly recommend this hotel & would come again if in Naples. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Convenient location

Aug 26th, 2020

The safety measures are in place at the hotel and staff and guests are required to wear a mask in all parts of the hotel. The Hotel is in a really good location, close to the train station and city centre. The room service wasn't very good, they weren't doing very good cleaning in the room. They never hoovered or mobbed the floor. They changed the bedding only once and we had to remove all the bedding and pillow cases for them. They were cleaning the bathroom and changing the towels everyday. There were no kettle or cups for tea and coffee. Because of pandemic, there wasn't a buffet breakfast, they were taking our orders but there was no menu to choose and they weren't telling us the whole list. We had dinner at their restaurant once, it was really good and the service was good too. It was more like a 3 stars hotel not 4 stars. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Enjoyable Stay After Lockdown

Aug 16th, 2020

I stayed at the Palazzo Caracciolo for a week towards the end of July. I felt completely safe and reassured by the safety measures in place at the hotel. Guests are required to wear a mask in all parts of the hotel. My first room was clean and comfortable, but as it overlooked the courtyard, the noise from any venue was very loud. I was moved on my third night to a duplex room, towards the rear of the hotel which was much quieter. Wifi was excellent. There are bottles of water in your fridge, but no tea or coffee making facilities. The breakfast was served too your table including drinks to avoid cross-contamination. Thew quality of food and drinks was very good indeed. Some parts of the hotel were closed, but it was an interesting building to explore. The hotel is situated on a busy street with lotos of construction taking place. It is located within walking distance of the Duomo and Railway Station. The double decker bus tour has a stop just outside the hotel, should you wish to explore the city in this way. The staff were very helpful and professional, and my thanks got to Anna, Renata, Enzo and Massimillano for making my stay comfortable and enjoyable. I thoroughly recommend this hotel for your stay in Naples. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

First Trip After lockdown

Aug 1st, 2020

It was not my first time Palazzi Caracciolo, but in this very difficult moment I have appreciated even more the helpfulness and friendliness of all the staff of the hotel and I hope to come back very soon! TRIPADVISOR.COM USER 

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