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at the Carlton Hotel St. Moritz
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Top-Notch & Unmatched!
Feb 19th, 2020
Whenever my husband and I travel together, we are looking for pure luxury and The Carlton was just that! It is actually unbelievable how amazing every detail of our stay was! Initially, we were thinking of staying at Badrutt’s but we chose The Carlton because of the more updated and unique decor of the suites and the fact that they only have about 60 suites on property. This may not seem like an important detail, but it actually translates into the most attentive service I have ever received from any hotel I’ve ever stayed in—and I’ve stayed in a lot of 5-star hotels. The way every staff member greets you and extends help without asking, the way that they pay attention to everything you say and follow up on it—just wow! We were here during my birthday and they made my day so special with a surprise cake and champagne! They were never overbearing and were always right there. Even the bellman, the house car driver, all the restaurant hosts, waiters, waitresses— every damn body was just so on point! I just cant rave enough about The Carlton! The property and rooms are beautiful, but I really do believe that the staff at The Carlton make it that much more phenomenal! TRIPADVISOR.COM USER
Truly 5 stars hotel
Feb 7th, 2020
My family and I made the right decision to stay in this hotel.It worth to pay for your holidays. The staffs from reservation to housekeeping are very professional. Thank you for your hospitality for my family during out stay with you. Reservation handle my booking very efficiency. And hotel is very suit with disabilities person too. Housekeeping are very active. They brought all pillow and amenities for us to choose and room is always clean. Concierge gave a good advice for the places and helping hand for my father who has less mobility. Facilities are perfect. Just one night is not enough here. We think about returning again. Carlton is the best hotel of our trip this time among all 5 stars hotel that we choosed. Thank you to Carlton. You made my parent happy with the stay. <^_^> TRIPADVISOR.COM USER
Jan 26th, 2020
Wow --- were we blown away by this hotel!!!! If you want understated elegance -- not "see and be seen", then this is your spot!!! Across the board, everything is spot on --- from the moment that you are greeted at the door upon arrival to being whisked to the slopes each day, to the most perfect Apres Ski setting around--- it just can't be beat!!!! We were here 3 nights and we did not want our stay to end. In fact, we are already planning our return trip for next year. The hotel only has 60 suites -- all facing the lake and the beautiful town of St. Moritz. We booked the Jr. Suite and we were so glad we did!!!! It is expensive for sure, but worth every penny!!! I went to the spa twice and Nicole was wonderful!! I had a mani/pedi and haircut/blowout ---both were fantastic! We were disappointed in the restaurant, but it is my understanding that it is not directly associated with the hotel, which makes sense that it did not live up to the standards of the rest of the hotel. Another must do----- make sure to schedule Othmar-- the ski butler!!! He just made our trip!!! We scheduled two days with him to show us the slopes, since this was our first visit. We learned so much more from him that just how to navigate the ski mountain!!! He told us about the hang gliding experience --- so we gave that a go!!! That is also a must do!!!! We checked out the other two top hotels in the area we FOR SURE picked the right one!!!!! TRIPADVISOR.COM USER
Jan 20th, 2020
From the moment we arrived at the train station to the moment we were helped onto the Glacier Express for our departure we experienced sheer perfection. Our suite was large and we loved the somewhat ‘quirky’ decor. Stunning views from our two balconies. Service, food and drink excellent in all areas. Enjoyed afternoon swims in the peaceful pool area. Two nights was not long enough. We will return for longer next time. TRIPADVISOR.COM USER
Service and Warmth the best of St Moritz
Dec 21st, 2019
We stayed at the Carlton for 3 nights with 2 children and enjoyed the hospitality and warmth of every meme we of staff at the Carlton for which we would like to say a big thank you. The head concierge was spot on with every suggestion. Othmar our outdoor butler was just perfect for all our excursions whether going into the forest for a horse carriage ride to hand feed the birds or to go on a frozen pond and make a life size snowman the kids had a perfect companion to assist with enthusiasm to all their wishes. Da Vittorio best meal in St Moritz. White truffles which are in season were in almost every dish. Everyone from the doorman to staff in all restaurants to the front office and house keeping all was just consistent and effortless. Philippe the general manager who of course heads this wonderful team at the Carlton we appreciate the effort and sincere consistent service we received during our stay and thank your entire team for a memorable stay. TRIPADVISOR.COM USER
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