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at the Carlton Palace Hotel
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Nice hotel for a great price price
Feb 19th, 2021
I stayed in Carlton Palace Hotel for two weeks and enjoyed my stay here. The hotel is located in a convenient place; it is clean, people are friendly, the restaurant is good, has a swimming pool and a nice bar on the rooftop. TRIPADVISOR.COM USER
Not in a five star standard
Feb 14th, 2021
I had booked this place on my birthday and it was a pleasant surprise the receptionist wish me the time we check in. Great and friendly staffs but very busy on there work doesn’t realize that we were waiting for them. The room was clean but were disappointed about hotel amenities. and This is not what is expected of a hotel boasting its star ratings. We book the room for two adults but only we find one towel to use and the cutleries in the room are in very low standard, all are in disposable plastic. No iron in the room and when we call to house keeping for, it took nearly 30 minutes to provide us. Other than that the ambience , room service were excellent. TRIPADVISOR.COM USER
Carlton Palace Hotel
Feb 7th, 2021
Disappointed with Carlton Palace Hotel Dubai, very bad customer service and much worse, it was a big mistake to book 2 Nights 1.2.21 to 3.2.21, for emergency i contacted the hotel on same time to amend the date of arrival or to give the booking as a gift to my friend, i got answer next day afternoon they refused my request and they refused also to refund my money, and i lost my booking because of a very bad hotel service, zero customer care, i lost a lot of time to contact them and i lost my money, this is my first time and for sure last time i book on this hotel, nothing special TRIPADVISOR.COM USER
THE HOTEL NEEDS TO IMPROVE AND HAS TO LIVE UP TO ITS LABLE AS 5 STAR
Feb 3rd, 2021
I saw this hotel in Agoda. The hotel is decent and beautiful in the Lobby. Our check- in was smooth and fast. And the guy in the reception (he doesn’t have a name tag) was polite, helpful and informative. Rooms and amenities are dated. The television for example cannot support this newly acquired technology of ours (we brought PS4 and it’s not functioning with the TV) However, if you want to watch movie with your laptop— it supports the HDMI at least. Front Office calls takes time to be answered — a lot of time. We asked for dental kit at around 8:30 pm and was told that they would check. Nobody called us back, no one notified at that is around 11pm already so we called them. We were told again that they will check housekeeping. We waited again couple more minutes for a call back and nothing so I decided to call them. Turns out they don’t provide dental kits. The hotel don’t provide dental kit. It should be ok for us if we were just notified the moment we called. I had special request from the moment I booked of just a slice— small piece of cake with writings “HAPPY BIRTHDAY” — but was told that they don’t have available for me. 🙂 Breakfast is ok. Not a lot of choices were it can accommodate certain types of people. But was fine. I am lactose intolerant and they don’t have Lactose free milk. Juice of my choice(Apple Juice) that time finished, and I was told that there’s no refill. So you have to consume whatever is left. There’s a lot to improve and given attention to in this hotel. It should me more than just a place to sleep, it should be a home for a day or two where you feel comfortable and accommodated. TRIPADVISOR.COM USER
Dec 21st, 2020
we worked with Frima for our gathering and it was an absolute dream, going out of her way to make sure that all out enquirer were answered. The gathering was everything we wanted and more. A billion out of ten for sure. Amazing night and it’s all thanks to her and her team. TRIPADVISOR.COM USER
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