Carmel Valley Ranch

One Old Ranch Road | Carmel, CA 93923-8579  [SEE MAP]Carmel, CA  [SEE ADDRESS]
Credit

Courtesy of Carmel Valley Ranch

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at the Carmel Valley Ranch

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Guest Reviews

TripAdvisor Traveler Rating 2

Beautiful venue, terrible service.

Jul 8th, 2020

Was expecting a nice getaway trip for the family... The view is lovely but the service is awful. Check in took longer than 30 minutes (Apparently room wasn't ready) Rooms wasn't clean when we checked in. You can hear your neighbor. Breakfast was "average" at best. We had really high hopes for Carmel Valley Ranch and it just didn't deliver. Not what you would expect from a $500/night resort. Long road trip to visit this place and not sure if we'd come here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Beautiful Ranch, Unclean Rooms

Jul 7th, 2020

We really wanted to love CVR, but as I write this review mid-stay, I can't say we would come back to recommend CVR. We were quite disappointed given the high praise we received from friends and in comparison to our previous Hyatt stays. While we enjoyed our experience around the ranch & the golf course, we were continually shocked by items overlooked within the rooms. Given the added measures around cleaning for COVID-19, even though we switched rooms, we only found other items that were troubling. 1. Dirty pillowcase left above shelf in room #1 (note, the staff quickly moved us into another suite after this issue was presented) 2. Arrived at room #2 where dirty cups were left outside and no soap was provided within the room 3. The toilet runs and doesn't not flush well 4. The toilet was not thoroughly cleaned and there were fluids left on the floor and toilet from previous guests 5. Door handle broken 6. Cheerios spilled/left from last guest While I understand that the resort may be short staffed, we were disappointed with the room/standards especially given our previous world class experience/cleanliness with Hyatt hotels. Note, we have been happy with the staff and resort area, but disappointed with the suites and resigned/tired to keep moving rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not what was promised

Mar 19th, 2020

I don’t usually write reviews but this one deserves to be told. Went with great expectations as it was recommended by a family friend who has been there twice. Nothing was as it seems. Room not ready when promised, staff members that did not understand any directions and added costs that was not discussed. Needless to say we won’t be back. Very disappointed ☹️ TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful gateway

Mar 17th, 2020

Beautiful place with so many activities! We loved the service, food , activity, location, and all. Our room had a gorgeous view of the valley and a very nice fire place. We would go again any time! Again and again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Member and resident on the property

Mar 14th, 2020

We have been members at Carmel Valley Ranch for about 10 years and watched it evolve. We love dinners at Valley Kitchen where all the wait staff is friendly and attentive and the food fresh and yummy (love the scallops!). Jose A.and Nate always like to see what wines we bring in. I spend every morning at River Ranch where the gym, pools, classes and tennis courts are. The gym is spacious and nicely set up and the pools are so nice! I mainly interact with the early morning staff who keep River Ranch running smoothly...Denise is dependable at taking care of issues and passing on concerns and the rest of the front desk staff is always friendly and welcoming. Estella keeps the locker rooms clean and well stocked. The pool team (Louis, Jose and Jose) keep both pools clean and so perfect! My day starts perfectly with a little workout in the gym then a wonderful swim in the well kept pool! I feel so fortunate to have access to such a fantastic facility! TRIPADVISOR.COM USER 

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