CasaMagna Marriott Cancun Resort

Boulevard Kukulcan Retorno Chac L-41, Zona Hotelera | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Nice Place

Apr 30th, 2020

Place was beautiful. Elegant. Right on the beach. Had private balcony, ocean front. Plenty of lounge chairs on the sand, or you could rent a semi-private gazebo. Rooms were nice, and kept very clean. Included breakfast was buffet style or made to order and very good. Staff were very agreeable and helpful. Swimming pool was nice, with swim-up bar. I tried parasailing and enjoyed it--signed up for it on the property. I didn't have a car, but the bus was convenient and stopped near the hotel. I recommend the hotel, as I had no problems, and would stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Brilliant Customer Service during a crisis time

Apr 2nd, 2020

Our stay was very last minute with Marriott, Cancun. Upon our arrival, we were greeted warmly by Angie who delivered excellent customer service that was both friendly yet professional. Jonathan was another member of staff that was helpful in providing useful local information. This is the best Marriott I've had the pleasure at staying in. All the staff members do their best to be helpful, and all are a pleasure to speak to. I was lucky enough to be in the yoga class led by Daniel. He did an amazing job leading the Yoga class. The local restaurant employees were also very kind and courteous throughout our stay. Besides that, the pool, jacuzzi, private beach is all amazing! I had a great stay at this hotel :) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

One bad apple does spoil the whole bunch

Mar 21st, 2020

We had an overall good stay here but it was tarnished by the theft of an item from our room,It was a small ,perhaps insignificant item , but what IS significant is that our trust was broken, it was not taken by the maid because we were there two of the times she came into the room , the other 3 days we just exchanged towels .we reported it to whom was supposedly the manager, however ,he only appeared to be maybe 20 or 21 years old , and seemed unfazed by our report , as he looked around the lobby as I was describing what happened appearing to be bored .The item was left above the mini bar, so I'm assuming whoever fills the mini bar may have taken it. The problem is this ,when we told the {manager? ] that we did not want anyone else going into our room without us being there ,he said this was impossible since, the maid, the mini bar person and the turn down service person all visit the room throughout the day.... perhaps therein lies the problem?It's a shame I had to report this ,but I would want to be warned should I be staying here in the future, ..point is ,enjoy your stay but lock up your things and keep track of them ,don't just blindly trust as we did. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Simply top notch service and quality

Mar 18th, 2020

I have stayed at the Marriott in Puerto Vallarta before but this was my first time in CasaMagna Marriott Cancun. It was a great experience, simply top notch. PROs - Service above and beyond most hotels. The entire staff from waiters, front desk, even the tech guy that changed our air filter were amazing. Thanks to Carmen in the lobby where we had drinks at night every night. - Beautiful pool. My boy is 6 and he loved to swim from side to side. - Every single restaurant we tried had great food and great service. Gustino's restaurant was the best. - Great location in Cancún too. Across the street there are two other restaurants also very good. - Finally, small yet comfortable rooms with a fantastic ocean view. CONs - Not much to say here in regards to the hotel. We were there the first week of March and it was windy most of the time, especially in the morning but not too bad. Be aware this is not an all inclusive hotel. Just keep it in my mind because if you enjoy fine dining with wine it quickly adds up. Thanks Marriot Cancún, we will definitely stay with you again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beach day

Mar 17th, 2020

Amazing staff and so nice beach The perfect way to relax and get a nice holiday The wether in February is so beautiful not to hot just perfect to get a tan and to be careful to don’t get sunburn just add 50protection. The umbrella and sun beds was super comfy TRIPADVISOR.COM USER 

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