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at the CasaMagna Marriott Cancun Resort
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Sep 14th, 2020
This was our first vacation since the pandemic so we were thrilled to get away. The property is absolutely beautiful! A view of the crystal clear ocean greets you as you enter the lobby. I was a little concerned as the young lady who checked us in wasn't the friendliest but every single person we encountered from that point on was AMAZING!!! This hotel offers great views and delicious food with tons of options right on the property. The spa was phenomenal!! My only complaint about this property is the elevator. There is only one on each wing which can be super frustrating when you are trying to social distance. Other than that I have no complaints! I would definitely stay here again. Elana, Virginia, and Diego are just a few of the names I can recall off the top of my head but everyone went above and beyond. Superior customer service! TRIPADVISOR.COM USER
Very good hotel Cancun
Sep 9th, 2020
Stayed here for three nights, hotel and staff were very nice. Especially Erik at the front desk. A couple of issues that they need to address; the drinks are crazy expensive, a Black Label (Scotch) ad soda water, is $18 USD more than I pay in Singapore. However if you go across the street to Fred's Seafood, which is excellent, the same drink is $10.. Also the tv in the room has very few English channels, which is strange as most of the people staying here are English speakers, and also annoying is one channel on the TV is very low volume, and the next one blows you out of the room, I noticed the same thing when i stayed at the JW Marriott next door. Overall good hotel, the Thai restaurant there was very nice, food was o.k. Also note, if you stay on a higher floor, there is only 1 elevator. Currently all hotels are restricted to 30% occupancy because of COVID. If you go on the Marriott site, they are offering a room for $107 per day plus $5 per day resort credit, which is good value. TRIPADVISOR.COM USER
Clean, spacious and great service.
Sep 1st, 2020
Recently remodeled. Everything was clean and felt safe with so much space as no problem with social distancing. My room was right in front of the beach. Can’t get any better than that!! (Although it was too sunny to enjoy my morning coffee in the patio. ) Coffee shop in the lobby had nice coffee and pastries. They also have pizza which I didn’t try. Pool was nice and had no issue of getting crowded. Pool bar was nice too. Jacuzzi was closed which was disappointing. All the employees were very professional, courteous and helpful. TRIPADVISOR.COM USER
Much Needed Amazing vacation
Aug 28th, 2020
We visited Cancun for the first time August 18-August 28. We are Titanium Marriott members and chose the hotel because of our familiarity and comfort with the Marriott brand. We wanted to experience Mexico, so we did not want to be locked into an all-inclusive. We were not disappointed! We were thoroughly impressed with all the precautions the hotel took during these Covid times. We had a beautiful ocean view room and the beach and the water was spectacular! They have a turtle hatching/sanctuary onsite and we even got to help the hotel staff release some of the baby turtles back to the sea. Nightly we could see the mama turtles dig nests for her eggs and then go back to the ocean. Truly an amazing experience! The pool was relaxing and at a comfortable temperature, the beach access was great. As titanium members we received a continental breakfast every morning. On our busy excursion mornings (and there were many), the staff packed us our breakfast to go. The staff are what I truly liked most about this hotel. ferando, Fransico, Hugo and Johnathan were extremely friendly and very welcoming. They made us feel like we were at home. We can't wait to go back! TRIPADVISOR.COM USER
Excellent Family Vacation with 2 Teen Age Girls
Aug 21st, 2020
Spent 6 wonderful days at this hotel. Staff was friendly, helpful and courteous. The food was excellent - we ate on the beach 3 of 6 six days and it was well priced. Rooms were very clean and great view from the balcony. We travel all over South America and have been in Aruba, DR, Puerto Rico, Caymen Is, Equador (Manta), Venezuela Caracus & Margarita. Stay a lot on resort beach hotels and this was one of the best. Great for teenagers also. TRIPADVISOR.COM USER
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