Casa Marina, A Waldorf Astoria Resort

1500 Reynolds St | Key West, FL 33040-4768  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Extremely Underwhelming

Dec 4th, 2019

We were very let down down not long after arrival. Our room wasn’t ready until after 4pm. Staff at front was not personable or very friendly. ( I can see past that) the ac in the bedrooms is HORRENDOUS! So loud. Runs non stop! Maintenance said “it’s just the way it is” “ in every room”. Awful. When you’re out of the room beach is relaxing. Pool is nice. Food is decent in a pinch but go out to eat in town. Without the beach and view not nearly worth the price ( just an average hotel). Much better places in town. Would not recommend to a friend or for business. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

PLEASE PLEASE PLEASE PLEASE STAY AWAY, BY FAR THE WORST PLACE IN THE HILTON PORTFOLIO

Dec 4th, 2019

Hello, The rooms at this hotel are from hell, we encountered blood in our room, huge cockarouches that where under the damn pillows, dirt in the shower, a previous guests underwear, hallways littered with old room service food (one 2 doors down had bugs after sitting there fdor 3 days). Hotel refused to help us out in a meaningful way & even when we switched room, it was just as bad. we also found hair in the shower walls & toilet area. we tried to change hotels but there no avalilbity anywhere on the island. this is a waldorg astoria that its really more like a motel 6 on their worst day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Overpriced and overrated with extremely rude and poor service

Dec 3rd, 2019

Overall expected a much better experience. The hotel is too thinly staffed that you can sense frustration in the staff - restaurant staff were not helpful, not a lot of variety in options in the menus. Housekeeping was a nightmare - rooms were never kept clean and there was an old stench that permeated the room - our room was never kept clean by the staff and we would have to repeatedly remind housekeeping to clean the room. Our room’s hearing cooling didn’t work properly - we had a one king bed suite - where the living area would be warm but the bedroom would be cold - traveling with family this was not comfortable. Breakfast buffets would run out of silverware and utensils on a daily basis! While on a nice location and one of the better looking resorts in the area, it is NOT worth the exorbitant amount of money you will spend here. The hotel needs to pour a lot of time and money to improve the infrastructure and staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice short break

Dec 1st, 2019

Another great stay at the Casa Had a good time escaping from this years early record cold in Michigan to our second home. Great to see Patrick again at the front desk upon our arrival Thanks Jennifer R for taking care of us during our stay 👌 Constantine thanks for your wonderful service at the pool , see you all soon 🌴😎 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disappointed Diamond members

Dec 1st, 2019

We have been many times in the past. Beautiful resort, excellent location; however the service was terrible. We don’t expect much but the employees for the most part seemed unhappy. One staff member cut in front of me and let the door slam in my face. One bartender slipped someone else’s bill into ours and tried to get us to pay $127 for two drinks. The restaurant employees were very slow and forgetful. The food was not very good. I told the Hotel manager and she said she would take the lunch off our bill, but didn’t. We paid a resort fee but were told there were no chairs available (there were but we didn’t know if we could just take one) the employee told us to “just sit in the sand!” Another came along and was very helpful but the first told us he cut his foot and got $10,000 from the company. So I guess he didn’t care about the guests. If it wasn’t for the employees this would have been a fantastic trip. It is sad that they would treat anyone poorly, but as diamond members we felt underwhelmed. TRIPADVISOR.COM USER 

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