Casa Marina, A Waldorf Astoria Resort

1500 Reynolds St | Key West, FL 33040-4768  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Very Disappointing- Look elsewhere for a place to stay in Key West.

May 28th, 2020

We had a corporate event here in December 2019. 70 people. My hotel room was dated and nothing special. I was supposed to get a Grand Ocean View with Terrace but when I arrived there to check in they told me that it was not available and put me in a terrible little room. Supposedly it was confirmed but when I checked in they did not have one for me. The stairway to my room was very dirty and smelled like urine. Out at the pool the roosters, chickens, iguanas, and pigeons were all over you trying to eat your food. If you left any food in the cabanas or unattended anywhere, forget about it. They definitely could have used more servers at the pool. One guy was running himself ragged. The pool itself needs some work. The grouting along the edges was coming loose and the water was dirty. (the Adult only Pool) In general, A lot of the common areas were in bad shape. To me, the place was just not visually appealing. Not as nice as the website portrays it. I will say the food at our opening reception and the brunch was excellent. So for that I will give them two stars instead of one. We will have our next event in December 2020 at the Southernmost Resort. If you are considering the Casa Marina for a corporate event I urge you to look elsewhere as it really has went down hill. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Needs complete makeover/new management

Apr 27th, 2020

Stayed for a week at the end of March. Rooms are very worn, shower handle fell off, light in bathroom didn't work, shower leaked hot water. First 2 things were fixed but hot water leaked the entire stay. (not just a drip) Diamond member, never upgraded, asked several times. Charged for continental breakfast that was supposed to be free and was told at check out would be taken care of, never was. Zero communication. Peleton bike in gym had screw that stuck out and tore 2 pairs of leggings, told front desk, never taken care of. Emailed Hilton customer service. Still nothing resolved more than 5 weeks later. Adult pool not cleaned for the first few days, layer of oil/dirt all along the edges. Positive, pool staff always great. Felt bad, as folks were asking questions and complaining but they had zero answers. Again, zero communication from the management !!!!! This resort needs a complete overhaul, from the rooms, pool area, dining, to the customers service/management. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Best

Mar 29th, 2020

This was the second time we stayed at Casa Marina Key West. Sometimes you can experience a let down the second time you do something do to novelty being gone. In fact the experience was quite the opposite, the second visit was even better than the first. We are already looking forward the our next visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Old and not kept up

Mar 16th, 2020

Stayed here 10 years ago and loved it. Now it’s poorly maintained and not clean. Lobby is great, location is great. But the condition of the hotel is just run down and at a time you’d expect “over cleaning” due to COVID-19... it was just not clean. Won’t be returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Waldorf in Name only

Mar 15th, 2020

Severely outdated and not worth the 600 a night we paid or would expect from WA. Even the shower tile grout was discolored and looked dirty, The beach is rocky and you can’t really get in the water. The beach next door at the Hilton property is nicer. The service is good, but they are understaffed. Poor Sam had to cover the entire beach and the entire kids pool. If you don’t get a ocean view room you look at a parking lot, there were no ocean view rooms available to us. The hallways are littered with trash cans, bags of towels and hotel supplies. A vacuum was in the hallway in front of our room for 4 days. TRIPADVISOR.COM USER 

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