Casa Marina, A Waldorf Astoria Resort

1500 Reynolds St | Key West, FL 33040-4768  [SEE MAP]Key West, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Luxury Key West Style

Aug 19th, 2019

My husband and I had a marvelous stay here last week. It's not our first visit to Key West, but it was our first time staying at Casa Marina. We were traveling with our frenchie, so every hotel is a slightly different experience and we weren't sure what to expect, but this property surpassed all our expectations. Josh at bell services was very friendly at arrival and went the extra mile to make sure our stay was perfect. A big kudos to him for making our first impression at arrival a perfect one! The gentleman who checked us in made sure to highlight the near by dog park and dog beach for us as well, which was personalized and much appreciated. Our room was spacious, clean, well equipped and had a stunning view! Housekeeping did a wonderful job keeping everything tidy, clean and comfortable during our stay. We had breakfast two mornings at Sun Sun, which was superb both times. Both our servers, Diana one morning and Jozef the other, were warm, friendly and attentive to our needs. The continental buffet was included for Honors Gold members and upgrading to the full buffet was only $15 extra per person, which I thought was a great value and we did so both days. The buffet was delicious and Christopher made an excellent omelette! We dined outdoors for breakfast both days because we had the dog, but the outdoor area was well shaded and very comfortable in spite of the heat. There was indoor seating available as well. The valet and bell teams were super friendly every time we took the dog out for a walk, offering water for the journey each time and getting in a few pets. Christian was our bellman at departure and he also took wonderful care of us and the dog, ensuring we had everything all packed and were ready for the journey home. The lobby has a classic Key West old world luxury feeling to it and the grounds are stunning. They feature both a family pool and an adults only pool, which was very nice. The pool was very pleasant in the evening hours especially, and not very crowded. The beach was nice and large for Key West as well with lots of beach chairs and covered loungers available, though it does have lots of rocks around the water line. The Reach two doors over (another Hilton property) has a much smaller beach for compairison. We also had dinner at Sun Sun one evening and received excellent service from Iurie, who was cheerful, accommodating and made our meal memorable. We also saw 5 other families with dogs while we were there and the property was very welcoming to our dog, which meant so much to us, since some places are not. This is definitely a relaxed sort of luxury property and you'd do it a disservice to compare it to an international Waldorf Astoria. International luxury is different than state side luxury and Key West is known for its relaxed attitude/atmosphere. Be patient- it's island time. Adopt their pace, expect things to take a few minutes longer and plan accordingly when needed and you will have a wonderful stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not what I Expected for a Waldorf Astoria Property

Aug 19th, 2019

As a loyal and long time Hilton customer I wanted to use my points and took the family to Casa Marina Key West during our family vacation. The common property is really great, except the pool temperature was bath water warm...not refreshing. Our overall low rating was based on the cramped and very aged double bed room. There were a few item about the room which we had concerns, including our ceiling in our room was disgustingly dirty, there were electrical outlets not set into the wall (fire hazard) and there was rust around the sprinkler head. In addition, there was no tub and shower was VERY NARROW and difficult to have a comfortable shower. When I addressed the concerns with the front desk, the front desk manager did not have any empathy but said she would contact maintenance. That's it! Lasty, when checking out I was overcharged and needed to work with the front desk to resolve those issues. In summary, this property has pretty window dressing but did not live up to the Waldorf Astoria brand name. Never going back there! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Customer Service, THE Way It Should Be!

Aug 19th, 2019

As a Lifetime Hilton Diamond Member, I travel quite a bit and bank up my Hilton Honors Points to use them as a treat to myself, when the time is right. Many times when checking into a Hampton Inn, etc., late at night, off an Interstate, I close my eyes & think about an exotic location that I can spend these hard earned points. My favorite place to spend these points has become the Casa Marina in Key West. My stay before, during & after was First Class! Key West in Classic Elegance, great food, wonderful Amenities and an outstanding Team. Shout out Patrick Anello who went above & beyond to make sure my visit was one to one to remember! See you again soon! Michael H. Roswell, GA TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good 3 Star Hotel

Aug 19th, 2019

The hotel grounds and lobby are beautiful but the rooms and furniture are showing there age. We booked an ocean front suite and the view from our balcony was all the washed up seaweed on the beach. The private beach is ok to sun on and relax but it’s impossible to enter into the ocean. They have a pier which goes out into the ocean but it is closed off and unusable. They have 2 pools and we used the adult pool and you can see the pool is in need of repair. The pool staff is very friendly and helpful. It’s a quiet relaxing hotel but overpriced and our next trip we will look else where TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok but not brilliant

Aug 19th, 2019

Well, I had some reservations about this hotel after reading the comments others had posted. They were right - it's rather knocked about and worn, which all can't be blamed on being by the sea. And its a right trek to get to Mallory square - a good 30 mins walk and in 90+ degree heat it was a bit much! There is a free bus which you can pick up but that's a 10 mins walk to get to. The room was ok - we paid to get a balcony and view and it was lovely - but a bit small as was the bathroom. We were only there 3 nights and that was enough. We didn't eat here as it was expensive and poor for vegetarians but there are lots of great places on and just off Duval so why would you eat there! The pool was lovely but why don't you cool it in the summer months, it was like taking a bath and not refreshing at all. The sea is a no go because of the seaweed, which makes having a beach a bit 'meh', not the hotels fault but annoying nevertheless. It's pricey for what you get but Key West is expensive. I have no loyalty to any hotel chain but I wouldn't rush back to Hilton based on this one. Based on everything I'd pick a hotel closer to Duval next time TRIPADVISOR.COM USER 

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