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at the Casa Monica Resort & Spa, Autograph Collection
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Jan 19th, 2021
We have visited Saint Augustine quite a few times in the past. It is one of our favorite destinations. We chose Casa Monica because of its awesome location. It is right in the heart of everything do you want to do in Saint Augustine. Upon arrival, the valet service was excellent. Check-in was great. The staff was very friendly and helpful and had recommendations right away for Dinner experiences. We enjoyed that they gave ice cold water and a glass of champagne on arrival. The breakfast staff was outstanding. The menu was great as well. We enjoyed the eggs Benedict particularly. The only thing that we disliked was the price. We have stayed in many resorts over the years. I cannot say that our room was worth the $400 a night that we paid. I would have expected cruise like service & be totally wowed by the room. The room was comparable to a Hilton, which is not bad, but again I was expecting so much more. We wished that there were USB ports on both sides of the bed, as I believe that everyone that stayed at the resort has a smart phone. The location of this resort is phenomenal. And because of this, that is why I would highly recommend this resort. TRIPADVISOR.COM USER
Jan 17th, 2021
I never leave reviews but I had such a great stay at the Casa Monica! My check in was handled so well by a Mr Lewis he was very helpful and made check in super easy and the hotel staff was so pleasant.THANK YOU TRIPADVISOR.COM USER
Fantastic Stay in Perfect Location
Jan 9th, 2021
J!ust completed a 2night stay for Nights of Lights. Checked-in with High Expectations only to have then Exceeded!! Jordan at Reception and Kyle with Bell staff went above and Beyond to make our stay such a pleasure. We will definitely be back to Casa Monica, a great hotel in the perfect location. Parked the car and didn't need it again until we checked out. Booked a Premium King Room. It was spacious and comfortable. Bed had quality linens and provided excellent sleep in quiet room. TRIPADVISOR.COM USER
So much potential !
Dec 30th, 2020
This is a very old and charming hotel with a perfect location in the old town.Rooms are spacious.we stayed at the hotel at a busy time when they had a couple of weddings to host and understandably all public areas were packed. However we are still in the middle of a pandemic and sanitary precautions should be taken regardless. Masks were not reinforced inside and the cleanliness of the hotel could have been better.Housekeeping in the rooms is done every 4-5 d although they respond quickly when you need something. I suggest they provide all complementaries in the room such as toiletries and coffee packets for the duration of the stay so guests don’t have to call for such. I also think that trash should be removed from rooms daily even if the room is not cleaned.In our room the shower knob was wobbly and that’s pure maintenance which at the $400-500 per night should be up to par. Restaurants are OK however very disorganized and probably understaffed; I had to ask the front desk to call someone to sit us for breakfast as the line was getting longer and people were waiting for 20min without anyone in attendance. Valet parking is very efficient at the whopping $29 per day. They still charge resort fees even during the pandemic when service is limited . The check out time is 11:00 not 12:00 as other Kessler collection hotels have and they are quite inflexible in allowing extra time. I might give this hotel another chance after the pandemic is over because I like the location and as an Amex platinum member it lists as a luxury resort but some of the issues I mentioned should not have happened especially when the hotel still charges full prices for everything. TRIPADVISOR.COM USER
December weekend trip
Dec 29th, 2020
This was our first time at this hotel, beautiful hotel, would have been nice if it wasn't during the Pandemic. Had a good room - changed our dates several times so didn't get the suite we had wanted, but had a great view of the lights on the square. Very busy here the weekend before Christmas! TRIPADVISOR.COM USER
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