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at the Casa Monica Resort & Spa, Autograph Collection
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Not clean nor sufficient Protocols
Oct 21st, 2020
Spent a Saturday evening at property. Very disappointed. Attached a picture of Clorox wipe which I used on TV remote. Obviously, they are not sanitizing room. Suggest face masks but do not enforce. Do not recommend proper protocols surrounding social distancing or sanitizing. Very disappointed and would not recommend. This is when hotels are to be going the extra mile on cleanliness. If they do not have proper guidelines now, would not feel comfortable post Covid either TRIPADVISOR.COM USER
Great experience, clean and safe!
Oct 19th, 2020
We had a fantastic time staying at this beautiful Kessler Downtown location, and couldn't ask for a better location to be honest! The staff was gracious, attentive and helpful from the valet to front desk, each person we met offered assistance, southern charm and recommendations to fantastic food and attractions in the area. The lobby bar featured some cool cocktails, some even local from the nearby distillery. The property was clean and safe, they made it very clear of their protocols and expectations of the guests. Everyone wore masks indoors, elevators were 1 family per trip, and saw people cleaning public areas often. Highly recommend it! TRIPADVISOR.COM USER
Our stay and wedding went perfect!
Oct 6th, 2020
My wife and I just got married here last week and everything was amazing. We come to this hotel often, with our recent stay being 5 nights. We love this boutique hotel and the history. The rooms may not be fancy but it’s the history and considering it’s a 100 year old building, the options are limited. Our friends and family absolutely loved this hotel and the environment. My wife and I stay here every few months and it never disappoints. The food is amazing and champagne on arrival is a bonus. Right across the street from St. George Street. Also, a big shoutout to the bellman, Kyle. He remembered us from our previous stay and is one of the nicest, conversational people you can meet. We love Marriott hotels and we will always visit this one! TRIPADVISOR.COM USER
Beautiful Resort - Pandemic Troubles
Oct 4th, 2020
Stayed here for a night as a quick anniversary trip to try and escape some of the craziness of the last few months. It was our first stay during the pandemic and if this was any indication it will be our last. The hotel was stunning and the staff was very nice especially the bartender / server at the restaurant. Unfortunately they don’t do a very good job of enforcing masks and don’t seem to even require it with their 3rd party employees like Starbucks and valet. We had to remove our car from valet and park it on the street since we wouldn’t let someone else drive our car and have our keys during a pandemic. Awkward situation but the staff was kind about it. Would I stay here again? Absolutely! During COVID... unfortunately no. TRIPADVISOR.COM USER
Sep 25th, 2020
Stayed just one night, but enjoyed everything about it. The room was clean and spacious. Staff was friendly and helpful. Good location in Old Town so you can walk to wonderful restaurants and tourist attractions. TRIPADVISOR.COM USER
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