Casa Velas

Pelicanos 311 Marina Vallarta | Puerto Vallarta 48315  [SEE MAP]Puerto Vallarta  [SEE ADDRESS]
Credit

Courtesy of Casa Velas

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at the Casa Velas

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Guest Reviews

TripAdvisor Traveler Rating 5

Relaxation!

Jan 25th, 2020

Okay, so when we go to Casa Velas, it’s all about chill time by the pool-in January. I can’t say enough good things about the staff at the pool. They are so attentive to your every need. Freddie, Manuel, Gerardo, and Jorge are excellent. They always make sure you have what you need. The hotel staff are great too! Also, the French restaurant at the Grand Velas is excellent!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

8 years and counting

Jan 25th, 2020

We discovered Casa Velas after a saddness in my family seeking a refuge to regroup. To our delight, Casa Velas was the perfect escape for now 8 years in a row. Casa Vela's staff know and remember your name from year to year, are delightfully attentive, offer a wide variety of delicious food all in a well manicured gorgeous setting. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Experience @ Casa Velas + great staff!

Jan 23rd, 2020

My wife and I stayed at Casa Velas at the end of December and I would just like to thank the staff. The hospitality, level of relaxation, and even quality of food were top notch. I would especially like to thank the following staff members - you are all rock stars and deserve the best. In the restaurant: Janet, Alfredo, Manuel, Paul, Enrique, Fernanda, and Avon. Jesus deserves a *gold star*and a promotion for taking care of us. And most of all Benny! Benny made the whole trip worth it. Constantly smiling, full of life, energy, and making sure my drinks were in hand. Thanks, Benny! Overall efficiency of the property is good. The concierge will do their best to get you what you need. Sometimes when calling for room service or various items for the room, the staff is was little forgetful or would bring the wrong item. However, it is not a big deal. Location is interesting. It's *very* close to the main airport, so that is nice. But it is not on the beach. It is on a very nice golf course (with iguanas so cool), however, and the beach is not far away (although we never went to the beach ironically lol). I would highly recommend Casa Velas. Mainly to get away from the stresses of life, with no kids around (very important), and they will definitely take care of you. Last thing - I really enjoyed the activities Casa Velas offers. From cocktail classes, to wine tasting, to beer tasting, & even casino night! Very delighted with those! Thank you to everyone - we will definitely be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This place is just amazing!

Jan 23rd, 2020

Casa Velas is a special place. I have never stayed away from the beach and was concerned but gave it a try. WOW – we loved it. The grounds are so well kept and beautiful. The food and drinks are the best I have ever experienced at an all-inclusive and I have been to like 30 of them in Mexico and the Caribbean. The room was good with a huge amazing bathroom and a shower with like 6 showerheads! All the employees seem very happy and give wonderful, attentive service. I read some reviews about slow service and definitely did not experience this at all. The bottled beer like Bohemia, choice of many good wines by the glass, and absolutely top shelf spirits will please anyone! The food is just over the top. Breakfast at the hotel and lunch at the beach club each day was perfect. The beach club is totally refined hanging out. I swam in the ocean many times. There are loungers on the beach and at the pool for everyone’s taste. And food and drinks at all of them whenever. The tuna sashimi at the beach club was probably the best I have ever tasted – and I live in San Francisco! The transport to/from the beach club was always available within 5 minutes of asking and the drive is about 4 minutes. The grounds and the whole area are VERY VERY safe and controlled well. Dinner in the hotel restaurant (complete with Mexican live music for the early dinner hours) was great but, as well, we ate one night at Grand Velas (included) at the Italian and it was amazing and well worth trying. WOW! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Second Visit

Jan 19th, 2020

Just returned home from Casa Velas. This was my second visit to this resort and I was not as pleased as I was with my first time. Breakfast buffet was below average. The lunch and dinner at the restaurant was average. Dinner at the beach had the view to make up for the average meal. The staff at the pool and beach club very attentive. Spa was nice and Imelda gave me a wonderful massage. The beauty of this resort was the staff and that has not changed and how quiet and respectful the majority of the guests are. Unfortunately, a young group of people came in for a wedding and partying continue in their rooms till I had to say something. I may rethink about returning to this property based on food and noise issue. TRIPADVISOR.COM USER 

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