Casa del Alma Hotel Boutique & Spa

Avenida 16 de Septiembre No. 24 | San Cristobal de las Casas 29200  [SEE MAP]San Cristobal de las Casas  [SEE ADDRESS]
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Courtesy of Casa del Alma Hotel Boutique & Spa

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Guest Reviews

TripAdvisor Traveler Rating 5

A nice retreat

Feb 19th, 2020

My husband and I spent 4 days at the hotel and loved it. It is centrally located, great staff, big bedrooms and bathrooms and very quiet. The staff, reception and restaurant were courteous and polite and the food in the restaurant was wonderful. We would stay there again and are recommending the hotel to our friends. A beautiful place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

traditional hotel

Feb 11th, 2020

Very comfortable and easily located hotel, it is literally in the center of the city, you do not need a taxi, just walk and have restaurants, shops and other services, the hotel has a beautiful architecture and a very traditional decoration. How disappointing it was that the workers did not speak english, I spoke on the phone with a woman who spoke english fluently, but when I arrived at the hotel, nobody knows about her and I made all my visiting plans with her and the other workers they did not understand my requests, it is a high category of hotel, there can't be a single person who speaks english, my wife fell in love with the indigenous communities, thanks for the holidays in Mexico but on my next visit will look for a hotel with bilingual workers because was hard -we are older couple- TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad experience

Feb 7th, 2020

Nobody speak english, the comunication with the staff was deficient, impossible buy tours,request something or actually give a suggestions because they dont speak english and actually i dont know if them will understand this message, unfortunatlly nice hotel but really bad service. THE FOOD WAS GREAT! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Hotel in Excellent Location....but...

Jan 30th, 2020

Really good hotel in excelkent location near to all the attractions, pedestrian streets with restaurants etcs. The hotel and the room is clean. Breakfast quite good. But most staffs doesnot communicate in English well enough. Also room assigned seemed to be not exactly as the room typed booked (via Agoda). We booked a “Suite” with king bed, but first we got a big room with 2 double beds, then after requesting change, we got what looked more like a “deluxe” or “superior” room with king size bed and a small terrace, but didnot looked like a “Suite” at all. We had not complained or try to argue further to avoid losing more time miscommunicating. All in all we had an amazing time in San Cristobal de las Casas though. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Hotel and Restaurant in a great location

Jan 15th, 2020

The hotel is classy and comfortable. Bedrooms are fully equipped, bedding is top-notch and sleep quality the best in our 18 day Mexican trip. WiFi was easy and fast. The restaurant exceeded our expectations, offering delicious original dishes, full of flavour, perfectly cooked, temptingly presented and served in a friendly, professional manner. Staff work as a team both in the kitchen and front of house. The best all-round performance of our trip. Menu pricing is very reasonable and we slept soundly knowing our car was safely garaged in the spacious, basement car park. TRIPADVISOR.COM USER 

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