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at the Casablanca Hotel
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Exceptional Hotel in bustling Times Square
Oct 24th, 2020
This is quite possibly one of the best hotels I’ve ever had the fortune to stay in. The rooms are beautifully equipped with an eye on detail and guest comfort. The staff are all outstanding. Professional, genuinely friendly and obliging in every way to make your staff the best! The hotel offer drinks and canapés each evening and this is most welcoming after a long busy day out and about. It allows time to mix back before dinner plans. The decor is second to none. Authentic, stylish and sophisticated. One day I hope to return. This hotel is truly exceptional..! TRIPADVISOR.COM USER
Waiting for a refund for 7 months - Customer Service Failure
Oct 16th, 2020
We were really looking forward to staying here as the property looks great. We began requesting our refund in April (for a stay in June) when the COVID crisis cancelled the trip. The hotel has been closed and the Manager tells me every month when I email AGAIN, that credit card refunds can only be processed by the actual credit card machine in the hotel itself -- not from corporate, not from a sister property's machine, nothing. They are not yet open so no refund. Corporate customer service doesn't even reply. This is the level of service expected at the lowest-end hotel chains and at this point, after monthly emails to ask "can you do it now", I'd be hard pressed to ever want to try this hotel in the future, and extend that to the rest of the chain as well. TRIPADVISOR.COM USER
Magical little hotel right in the center of it all
Aug 22nd, 2020
Absolutely loved this place. Location is A+, right next to Times Square. Rooms are small, but typical for NYC. We took our 10 and 13 year old here and had a room with two queens right by the stairway down to the lounge area. The best thing about staying at the Casablanca is the complimentary drinks and snacks that are served in the afternoon and evening. Just lovely and so fun to sit out on the blue parrot patio. Our kids just loved it. We loved the Prosecco after a long day of hiking around the city. Staff was very friendly. I won’t ever stay anywhere else when in NYC! TRIPADVISOR.COM USER
If we ever return to New York we will definitely be returning!
Aug 20th, 2020
My husband and I just stayed here this past week. The hotel staff were WONDERFUL and SO friendly!! Very personable too. The space where they had 24/7 coffee and cookies, breakfast and wine and cheese was perfect. It was a great atmosphere and space to grab a snack or eat breakfast. The amenities that were included were great as well, we were able to swap out our regular pillows with memory foam ones which helped a lot with sleep. The room itself was perfect. Wasn’t anything over the top but was exactly what we expected. Cozy, just what we needed. If we ever return to New York we will definitely be returning! TRIPADVISOR.COM USER
lovely place to stay
Mar 10th, 2020
Definitely the best place we have ever stayed in NYC. The location is perfect for staying near the Theater District. We found it very relaxing to return from a night at the theater and visit the lounge. We will return! TRIPADVISOR.COM USER
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