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at the Castle Hotel & Leisure Centre
Weird parcel pick up policy
Nov 24th, 2019
I am staying in a private unit and I have some concerns with that. However I am writing about the strange and very ridiculous times of my pick up of my previously delivered Parcels. Evening hours of 7:00, 7;30, I think 9:00&9:30, 11:00 and 11:30 pm are absolutely the stupidest and most inconvenient thing I’ve heard in this situation. I am standing now in the lobby at 11 pm waiting for someone to help me get my packages. How long do I have to wait? Why are they not concerned about customer satisfaction? Front desk is quite rude about it. Finally I am told to go to the bank storage area. Worst customer service!!! TRIPADVISOR.COM USER
Nice location - AirBnB not so much.
Sep 4th, 2019
First of all this place has a great pool that accomodates a couple properties right there. it is right by the beach and the views we had were awesome. I'm not sure if it is a condominium or a hotel. I thought it must be a hotel...but our room had a kitchen but had no stove. Just a cot-out where the stove went. We stayed one night after a cruise. They were acomidating in that we got in well before our 3 O'clock check in time. They did not think we had a reservation - but that was resolved - then again we are not sure if we really stayed in the place we were supposed to be AirBnB in or not.. The Riki Tiki bar and grill by the pool is awesome. I think the employees were great and nice... it is just he room was so underwelming. A studio. SImple decor with a million dollar view. My wife was happy but a little confused by it also. The elevators are great and simple to use. Never had a problem. If you are thinking about staying here and do stay here .. I recomend a stop at the carriage house next door for Sushi. Even though it is a condo buiding - there is a restaurant within.. and if you like Sushi - you will thank me for this tip. I promise. Security did a great job and watched over the pool and building and were never snobby or rude. I was impressed by the staff. All in all the experience was confusing..but staying for a couple hundred bucks and a million dollar view not bad. Just not a 5 star place in my opinion. Could be.. but not on our day there. TRIPADVISOR.COM USER
Sep 3rd, 2019
The hotel is right on the beach. Great view of the ocean. The tiki bar had great food and drinks. Obviously it was a little more expensive sine it was a hotel (what do you expect), there was also a restaurant on site. We didnt eat there, onlyhad drinks at the bar. The room was OK, nohting fancy. TRIPADVISOR.COM USER
Beautiful Resort with Great amenities
Aug 6th, 2019
It was a beautiful stay with great amenities, I had a studio equipped with a kitchenette, a table for 4. It had a queen size bed & a Day Bed with another pull-out bed under it, it was modernly decorated & it accommodated 4 of us comfortably. Restaurant was reasonable, Tiki bar was fun & reasonable. Pool was huge & clean. Walk to Beach. It was a really nice, comfortable vacation. TRIPADVISOR.COM USER
Great unit, great view, dangerous valet parking - Valet damaged car and would not return any contact attempts.
Jul 1st, 2019
The unit we stayed at was great. Loved the beach access and view. But I would not stay there again because the valet caused almost $1000 of damage to my car and even though I filed a claim right away they have refused to contact me since and this was just after Christmas 2018. TRIPADVISOR.COM USER
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