Castle Hotel & Leisure Centre

5445 Collins Avenue | Miami Beach, FL 33140-2568  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Plus and minus

Jan 7th, 2020

BnB on the 16th floor with a balcony facing the ocean, beach and boardwalkand a lovely sunrise. Two doublebeds and a pentry (without stove). Ok bathroom and friendly staff. We stayed here for eight days and enjoyed it a lör. Be sure to check out if the room have a balcony cause there is not top many! Minus; water was completely off three times and hot water another three times. In all apprx 20 hours and it was not very fun. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Bueni

Jan 1st, 2020

Great for the price Perfect location Clean Great view . Parking works well. The employee are very helpful, some don't speaks well English although that wasn't a problem for me. The where very helpful. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not a great night spent here..

Dec 15th, 2019

Initially the valet parking service was long, had to wait ages for our car. Be easier to just park our own car. Reception area was very nice but the reception couldn't help us check in. We had got sent downstairs to an area that didn't even look like a reception. Room was nice, spacious but the kitchen was a let down. Everything was Rusty and old. I opened a draw to see what was in it and the whole front of the draw fell off onto my foot. Had a black and purple bruised toe for a few days, tried to inform the reception that the draw has come off and they didn't even care. Beach front location very nice, the pool was nice but not the cleanest. Still enjoyed the pool. Room was right next to the elevators, literally got no sleep all night, constant elevator noise. Wouldn't stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Weird parcel pick up policy

Nov 24th, 2019

I am staying in a private unit and I have some concerns with that. However I am writing about the strange and very ridiculous times of my pick up of my previously delivered Parcels. Evening hours of 7:00, 7;30, I think 9:00&9:30, 11:00 and 11:30 pm are absolutely the stupidest and most inconvenient thing I’ve heard in this situation. I am standing now in the lobby at 11 pm waiting for someone to help me get my packages. How long do I have to wait? Why are they not concerned about customer satisfaction? Front desk is quite rude about it. Finally I am told to go to the bank storage area. Worst customer service!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice location - AirBnB not so much.

Sep 4th, 2019

First of all this place has a great pool that accomodates a couple properties right there. it is right by the beach and the views we had were awesome. I'm not sure if it is a condominium or a hotel. I thought it must be a hotel...but our room had a kitchen but had no stove. Just a cot-out where the stove went. We stayed one night after a cruise. They were acomidating in that we got in well before our 3 O'clock check in time. They did not think we had a reservation - but that was resolved - then again we are not sure if we really stayed in the place we were supposed to be AirBnB in or not.. The Riki Tiki bar and grill by the pool is awesome. I think the employees were great and nice... it is just he room was so underwelming. A studio. SImple decor with a million dollar view. My wife was happy but a little confused by it also. The elevators are great and simple to use. Never had a problem. If you are thinking about staying here and do stay here .. I recomend a stop at the carriage house next door for Sushi. Even though it is a condo buiding - there is a restaurant within.. and if you like Sushi - you will thank me for this tip. I promise. Security did a great job and watched over the pool and building and were never snobby or rude. I was impressed by the staff. All in all the experience was confusing..but staying for a couple hundred bucks and a million dollar view not bad. Just not a 5 star place in my opinion. Could be.. but not on our day there. TRIPADVISOR.COM USER 

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