Castle Hotel & Spa

400 Benedict Ave | Tarrytown, NY 10591-4330  [SEE MAP]Tarrytown, NY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

What happened since our last visit to the Castle!

Sep 30th, 2019

We were at the Castle in January and had an amazing experience which is why we didn't hesitate in returning, but it was so different this time. I will say that our rooms were lovely and the beds provided an amazing nights sleep. The problem was with the majority of staff who seemed distracted and/ or uninterested. Upon arrival on Sunday afternoon, the bellman took our name but did not even say "welcome." There was no offer to help us with our luggage. The host at the front desk was aloof, almost irritated and certainly not welcoming. He took our name, did not extend any kind words or a greeting. Our request for an earlier checkin, because of early dinner reservations at Blue Hill, eventually resulted in 45 minutes early in one room, but 15 min late in the other. Several people said they would bring us the key to the second room which never happened. Finally someone with a master key let our guests into their room with 15 minutes to get ready for dinner. The elevator was not working for which there was no apology. There was an air of stress throughout. It wasn't until the next morning when we were leaving that we were greeted with a genuine smile by a bellman who retrieved our car and helped with our bags. Whatever was going on at the hotel seemed to affect much of the staff and made for a less than ideal experience for us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spectacular Family Wedding

Sep 22nd, 2019

The ceremony was special in part due to the beautiful outdoor setting, lucked out with great weather. Excellent top notch professional staff. Delicious plentiful hors d’oeuvres, lovely dinner in a beautiful room. A delightful memorable event! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not “luxury” hospitality and kinda boring