Catalonia Privileged Maroma - All Inclusive

Carretera Federal 307 Km.306-250 | Playa del Carmen, QROO 77710  [SEE MAP]Playa del Carmen, QROO  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

AC issues

Aug 19th, 2019

3 different rooms and the AC did not work properly or at all in any of them, management didn’t seem to care. The animation staff is great and worked extremely hard. The food is average to good but I would not return to this resort due to the issues with our room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A beautiful resort surrounded by nature and with a privileged beach

Aug 19th, 2019

Hotel with everything to avenge even more, just take some care with the handkerchiefs that wash and come back with baton marks. Also in thematic restaurants should put pressure pepsi because serving as bottles in glass, the drink seems to be in water. Beware of daily pressure on customers to be previlege .. tires people. Moreover excellent with all workers always concerned with the good of customers. The animals that walk in the trees of the resort is very beautiful. Very good night shows, they should only start later, 9:30 pm is too early, many people still have dinner and when they finish dinner the show ends..The pool should always have music, some periods there was no presence music.The pool should always have music, some periods there was no presence music. More animation games during the day and with customers should happen, bet more on the involvement of customers with the animation team .. in other hotels of the same genre we leave with the hotel music animation in the head, here it does not happen ... but very good hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Hotel

Aug 18th, 2019

This was our family's 2nd visit to Catalonia and our 5th time to Cancun. Normally, we don't visit a hotel twice but last year we enjoyed it so much, we joined the Exclusive family. The hotel itself is beautiful, relaxing and secluded from noise. Upon our arrival we were greeted by the staff at Exclusive who made sure we were given the attention we needed. We had early check in and our rooms were everything and more we expected. The staff at Catalonia is AMAZING! At the beach bar we had Enrique who is always smiling and giving the guest excellent service. Ask and you shall receive. The restaurants staff are always making sure your needs are met. Two evenings we dined with friends we met while at Catalonia and they were nice enough to accommodate us without advance notice increasing our reservation count. At the Pajarito, the manager, Juan was once again amazing. My son found a friend and took off to lunch on their own. They were stopped by the hostesses and were told that they needed to see if it was ok for them to eat alone without parents and of course, Juan who already knew my son, greeted them and allowed them to stay. Our Butlers, Francisco and Edger were a delight to have, along with the rest of the staff. They always made sure that we were well taken care of and that all our needs were met 100%. They checked on us several times daily, which felt nice to know that they strive to make sure their guest a very well taken care of. The exclusive staff all were there to make our stay an unforgettable one and exactly what is was for our family this year, unforgettable. So impressed that we wished we had stayed a few more days. Highly recommended hotel! You won't be disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Big potential jeopardized

Aug 18th, 2019

Positive: Very good installations, excellent cleaning, big rooms, nice staff and a beautiful beach (although there were still some "sargazo" that was always being cleaned). Congrats to the team that is responsible for the social media ready to take a photo places, really good work. Negative: Food. Lack of variety and quality. Breakfast was good but than lunch and dinner were boring. I know buffets are boring in general but this one was too much. And most of the food served was salty. Pastas and pizzas were good. Grilled food average (you should unfreeze completely the protein that you grill). Always the same 4 types of cheese and 3 types of lettuce, something that is easy to change daily and would give something different to guest. Specialty restaurants (open by night) average to bad. AC noise. Although we asked maintenance to fix the AC noise on our room and after two visits, they said that was the best they could do. And the best was that at the middle of the night it look liked a helicopter was inside our room. My family was in other two rooms, one had the same problem other didn't, so it's possible to change this. Bring plugs so you can sleep better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Aug 16th, 2019

This hotel is wonderful. Food is good, the rooms are good, the employees are always smiling. But the what makes this hotel really special is the animation team. I've never seen a team like Animarona. They are hard working, kind, funny, caring and have always a smile. Lot of activities available. Best acquagym with Yael and Jony, latin Dance classes with Berbabe, Pilates with Fernanda, Ping-Pong and Darts, and if you want to laugh at yourself and at others do activities with Manuel. Ana is an excellent animator on scene and outside. Lizbeth, Rogelio and Yahaira are so sweet and funny. Zumba classes every evening with all of them was one of my favorite. All of them are marvelous dancers (few are acrobats too) and you can enjoy their talents at the show that takes place every night. We stayed 10 days and we never saw the same show twice. They made out stay unforgettable. I'll definitely go back again to Catalonia Playa Maroma! TRIPADVISOR.COM USER 

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