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at the Cervo Hotel, Costa Smeralda Resort
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A lovely stay in Porto Cervo - great customer service!
Oct 6th, 2020
We stayed at the Cervo Hotel at the very end of september. From arrival we had fantastic service, the staff are really lovely and will do anything to help, you were really made to feel special. We very luckily got upgraded to a suite, which was beautiful with a large balcony overlooking the boats on the marina - so nice to sit with a pre dinner drink! The breakfast was exceptional! So much choice such as eggs benedict, salmon, avocado, rosti potatoes, bacon, crepes, waffles, pancakes, fresh cut fruit smoothies etc the list goes on! Very impressive! The hotel is right in the centre of Porto Cervo so you have lots of bars, cafe's and restaurants around (unfortunately quite a few of these were shut due to end of the season and some rain). The area in itself is very 'fancy' so i would recommend having a look online at menus and prices before choosing where to dine out if you are on a budget! Overall - we had a great stay and we would love to come back. TRIPADVISOR.COM USER
Sep 24th, 2020
Such a wonderful stay. We had a stunning suite with a huge balcony overlooking the port. Water replenished each day and coffee & tea making facilities. Each & every member of staff was absolutely FANTASTIC! I cannot recommend this hotel enough. The location is perfect. We ate in the hotel restaurants overlooking the square, they were all great and also over the bridge in the different restaurants at Porto Cervo. There is also a lovely little cafe just underneath the hotel pizza restaurant where everyone is so great too and can have a coffee or a wine watching the water and the boats. And a good restaurant almost in the hotel shopping bit car park where the food and wine are delicious, it's next to the supermarket. Can't wait to go back, Sardinia & its people are just lovely! TRIPADVISOR.COM USER
Memorable and a great experience.
Sep 24th, 2020
We booked the Cervo last October knowing it to be a very popular hotel just out of the main season....however little did we know what was coming! Fortunately, more by luck than judgment, we had picked one of the few countries fully open to visits from the UK without quarantine. Covid rules were followed scrupulously by the hotel throughout our visit which was appreciated. Staff were very friendly and helpful at all times, Christian, the concierge was particularly attentive and arranged a drive in the hotels mini fiat electric car...great fun Breakfast was included in our rate (€35 a head if not included) which was excellent, all waiter service due to Covid which we thought was a great improvement on the usual buffet. Big selection with pastries, cold meats and fish, cooked breakfast etc. Beware though prices in their restaurants are very high although quality is extremely good. The pizza and salads cafe/restaurant across the square (which belongs to the hotel) is much more reasonable. Or just go there for a drink..half litre of the local unfiltered lager at €9 is more acceptable...again drinks prices in the main bar are very high, Lots of very good restaurants around Cervo but many closed for the winter at the end of the week we were there. At the end of the day, the Sheraton Cervo is a luxury hotel and that is what you get...well worth the experience even at a price! TRIPADVISOR.COM USER
Avoid the Bar for Anything other than drinks
Dec 21st, 2019
The hotel itself gets a 5 star rating. The staff and the concierge were welcoming and friendly but not in a fawning way. Did their jobs in a professional way and provided help when needed. Breakfast was way more than the typical Italian colezione. Excellent choices and prepared egg dishes on request. The only thing that keeps me from an overall 5 star rate was the bar food. We ate only one night and the two unforgettable dishes we had were much like a microwaved frozen food dish. Barely edible and colossally overpriced, 30€ for a spaghetti vongole is a very high profit margin for a dish with undercooked pasta and overcooked mussels. Also of note, GPS tends to deposit you at the rear of the hotel TRIPADVISOR.COM USER
Absolutely Amazing Stay!
Oct 27th, 2019
I stayed in this GORGEOUS hotel for five days during the month of August and wish I could have stayed forever! This hotel exceeded my expectations in every possible way; the amenities, location, service…everything about this hotel is wonderful. I was welcomed by the hotel before I even walked into the building by their staff; every aspect of the service of every department is excellent from the reception, restaurant, concierge to the cleaning staff. Everyone is also so very sweet at this hotel. They truly wish for you to have an unforgettable experience. I have to give a special thank you to Luca Oggiono, Marco Mossa and Luigi Pegoraro for their unparallel customer service and for going through great lengths to fulfill every request of mine and ensuring I had a wonderful experience in Sardinia. I cannot wait to return to this hotel! TRIPADVISOR.COM USER
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