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Great Hotel; Friendly Staff
Feb 15th, 2021
My wife, daughter and I spent President's Weekend at the Embassy Suites in Scottsdale. Overall, the staff was very friendly and accommodating. Below are the pros and growth areas to consider about the hotel: Pros: ---Property is well laid out. There are two wings; an East and a West. We were on the west wing with a view that overlooked Scottsdale and the Camelback Mountains. The traffic noise was a non-issue for us. ---The pool is healthy size. Hot tub is respectable although the jets were not all working during our stay. ---Breakfast was respectable, along with the Manager's Reception, considering the ongoing pandemic ---Old Town Scottsdale is about a 5-10 minute walk from the hotel Growth Areas: ---Quite a few middle and high school club sport groups were at the hotel while we were there. This is not unusual for many of the hotels in the area, but the lack of social distancing was atrocious...especially in the hot tub where close to 20 kids were in there at one point. They were also very loud in the evening, which can be a turnoff for those who want peace and quiet. ---Housekeeping needs more people on their staff. We requested daily service with having an infant and it took follow-ups each day as our room did not get serviced until after 4pm. One suggestion would be having a scheduled window, which can make the process easier for the staff and the guests. Overall, we really enjoyed our stay and hope to be back in the future. TRIPADVISOR.COM USER
Great location and very nice staff
Jan 21st, 2021
My daughter and I stayed for four nights. Overall we enjoyed this hotel. The staff was friendly and accommodating. We opted out of housekeeping but could easily get any thing we needed on request. The room was spacious but could use a little improvement. The bathroom door would slide open but we found a way to use paper items to jam in it to keep it from opening. A simple latch hook would work to keep it closed. The bathroom door was the only really annoying part of our stay. I would come back. TRIPADVISOR.COM USER
Good Hotel, Great Location!
Jan 12th, 2021
Love the location in Scottsdale. Yet this hotel's atrium is outdoors, which is unusual for an Embassy Suites. Check in was fast & easy. Nice standard room. Very comfortable bed, great night's sleep. Breakfast, due to the Covid crud, was unorthodox. The did have hot food, but the staff had to serve it. The food itself was good, the staff serving it seemed unhappy at the world. We ate and checked out. I can get over the age of the hotel, especially when treated graciously. This location needs some hospitality training in their restaurant. Yet overall, it was a good one-night stay! TRIPADVISOR.COM USER
Excellent Location and Welcoming Staff
Dec 15th, 2020
The hotel is in an excellent location and within walking distance (1/2 mile) to 5th Ave entertainment district. The rooms are in great condition, clean, large, and what you would expect from an Embassy Suites. The grounds are clean and the fitness center is phenomenal, one of the best I've experienced from this type of hotel. The staff was very friendly, including Debbie who was the most personable and enjoyable staff member we encountered. Breakfast was good, although limited in offerings and they made sure everyone who entered had masks on. The social hour was okay and there was no mask mandate since many people stopped wearing them when walking around. The snack foods were prepackaged items like pretzels, nuts, and chips. That was disappointing since they could have done something better. The pool chairs and lounge furniture was worn out, several broken or ripped cushions. There is one heated pool at the front of the complex, the back pool is not heated. Several elevators were broken, one of which was on and off throughout the stay in the back of the building so stairs were the only option for a few days. Overall, it's a decent place if you can get a good deal. If you're looking for more of resort atmosphere, then this place is not something I'd recommend since there are so many other options with more amenities than what is offered here. TRIPADVISOR.COM USER
Worn out old Hilton property with non functioning elevators servicing back building
Nov 11th, 2020
This is a very tired Hilton property. It had good reviews and we stayed last week and regretted wasting money staying here while so many other nice hotels are nearby. We did it based on a recommendation from a friend that lives nearby. Positives Very nice fitness center and tennis court Location Negatives Both elevators were out of service for the East building. We were on the 3rd floor and were never called to ask if we wanted to be moved. Clear American Disabilities Act (ADA) Violation. No cleaning service unless you call for it. This means everyone is calling the front desk for towels etc. Took 4 calls and 8 hours to get what we requested. Breakfast isn't what ES is known for. Very limited, no bananas for 3 days with stores next door. Happy hour isn't what ES is known for either. Sutter home wine bad/limited snack selection. Very dated and tired property. Looks like it's from the 70s. Pool furniture had holes in loungers and materials were very soiled. Never got my receipt emailed after asking 3 times. Reported one of those mercury light bulbs (curly ones) was previously broken in a lamp and I needed a new one. Never get a replacement in 5 days and these are very toxic (Mercury) and hardly used anymore in favor of LED sealed bulbs. Hope we didn't get too much mercury exposure. No luggage carts for the back building we were staying in. TRIPADVISOR.COM USER
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