Chelsea Hotel- Toronto

33 Gerrard St W | Toronto M5G 1Z4  [SEE MAP]Toronto  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

COVID- 19 VIRUS CHANGES EVERYTHING

Nov 9th, 2020

We stayed at this hotel for 5 days due to medical issues at nearby TGH. The only hotel services which were operating normally in my opinion were the "check -in desk and the parking lot " ! We had hoped to order room service for our meals ....but there was no room service ! We had to go down to the buffet and order food to be taken back to our rooms to eat .That created issues of smelly room odours and overflowing garbage cans. Housekeeping did clean the room everyday and remove the garbage ect. Despite all these COVID restrictions , we found the hotel staff tried to be helpful and friendly . The food purchased was generous proportions and excellent quality . We would return to this hotel . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Small room and shabby

Nov 6th, 2020

My second visit to the hotel- room was too small and not very well kept and the hotel over all was not clean- the location was good- lots of places to eat at- but I have been in much better hotels at the same location as I visit often for business trips TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Business

Nov 4th, 2020

It’s in middle of Covid pandemic but this hotel is in my opinion below standard. Rooms need to be renovated( room & bathroom). Outside getting cold and to heat up room you must turn on a very noisy a/c which heats up the room not properly. At night you have to turn it off otherwise you’ll get no sleep. The Internet is horrible working in my room I measured many times and got 190KBPS which reminding me middle of 90’s. I contacted the external support coz they providing the internet for this hotel. No help. For me a big no go, nearly not possible to work online. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great downtown hotel

Oct 23rd, 2020

Centrally located to downtown Toronto. It worked well for me as I had an appointment at a nearby hospital. Excellent room with an updated bathroom - comfortable bed and very quiet- highly recommended for a city getaway - TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Okay

Oct 14th, 2020

We chose this because of location, near to the major hospitals. Room was small, but clean and bright, bed comfortable. Would have liked a mini fridge. Staff were very helpful, and Covid precautions were followed everywhere. TRIPADVISOR.COM USER 

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