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at the Chelsea Pines Inn
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Oct 22nd, 2020
I booked a room for November 2020 in January, they took my deposit and said if I canceled I had to do it at least seven days out. Not surprisingly, I have had to cancel my trip to New York City. They will not pick up the phone or respond to emails. I will have to contest the charges with my credit card company which might be difficult because they were incurred many months ago now and there are normally time limits. My kids stayed at the hotel in 2019 and enjoyed it, however (assuming they have not permanently closed anyway) I would not book there again unless I was 100% certain I would not have to cancel. TRIPADVISOR.COM USER
Trying to Cancel my Reservation
Jul 10th, 2020
I have been trying to cancel my reservation and get my $600 deposit back for almost two weeks now. I am within my 7 day cancellation window. I have left 3 voicemails and sent 3 e-mails. Zero response. This is ridiculous! They had no problem taking my deposit immediately! TRIPADVISOR.COM USER
Moldy bathroom - no face towels
Mar 4th, 2020
They advertised Complimentary Breakfast , that occurred once during our entire stay , that was Sunday. Told Monday and Tuesday - no food . Monday, ran out and the staff indicated they didn't have a credit card to buy more food. Tuesday a sign was posted indicating management changed the policy on Complimentary Breakfast. Arrived from CA on red eye at 11am Sat room not ready no big deal ( expected) . Came back at 3pm set up in Donna Reed rm 404 to a moldy bathroom that they would not let us move out of until Monday . Monday got moved to 402 where TV and bed were broken, phone did not work , moved again to another room 404 ( Ann Margaret) no working phone , but no mold in bathroom Complained to management Took pictures, have pictures which were provided to your staff This place has charm but not the charm it's advertising nor the pictures used to embolden the look/feel of the place. False advertising Requesting a refund as the staff lied consistently , forced us to stay in a health hazard room for an unnecessary amount of time. The day we left the contractor hired to deal with the moldy Donna Reed bathroom thanked us for the referral and work No face towels were ever provided after repeatedly being asked Channels available on your TV required re-scanning 2x a day to view properly The extra locks on the doors to the rooms don't lock , but not a worry as I room bound as I got was sick, so any one breaking in would have caught me throwing up in the moldy bathroom I've written to NYC BBB the NYC tourist board. It feels like this place went thru some sort of major management change from the time I researched booking this place to the time my party arrived TRIPADVISOR.COM USER
Great location and value for money
Feb 27th, 2020
My stay at the Chelsea Pines was fine. Great value for money and unbeatable location. It's close to metro stations and to a bunch of good restaurants. The only thing is that one day, they didn't make up the room and internet access was very unrealiable. Not a deal breaker for me though. TRIPADVISOR.COM USER
Ideal location and friendly efficient service
Dec 13th, 2019
As this one was our third trip to NYC as a couple we had already seen most of the top-notch spots for tourists. Now we intended to get to know more about the village and Downton. This hotel is a perfect place to stay to achieve this goal. Very close to the train and to important places at walking distance. Their movie themed rooms are really comfy and the staff is at all times ready to assist you on anything. Thanks. I would like to suggest, if I may, two points to make it better. It would be very convenient to have installed some reading lamps at each side of the bed. The ones on the ceiling cast a light a bit gloomy and reading is not comfortable. The Internet Wi-Fi at the rooms, our room was at the third floor, was quite erratic and the signal was lost every now and then. If you wanted to surf with no hiccups the best spot was at the breakfast 'room' located at the ground floor. There's no doubt we may return to the hotel in any future trip to NYC. TRIPADVISOR.COM USER
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