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at the Cheyenne Mountain Colorado Springs, A Dolce Resort
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Jan 7th, 2021
We went down for our anniversary- walked into the lobby which was beautiful, so we were thinking our room was going to be great too.... not so much. This place is run down. Our lamp shade was cracked, the ceiling was falling apart, there’s like big gap under our room door so it was blowing in a cold draft the entire time and to top it off there were black hairs on our towels and in the soap dish. (Who wants to see that) - it looks like but needs some updating for sure. Staff was great however! Very friendly. TRIPADVISOR.COM USER
It was ok
Jan 2nd, 2021
So the resort is beautiful ... However with the covid .. the in room service for food is mediocre. Not a lot of choices. Also I ordered a beer and they didn't open my bottle I called back for someone to come back and nobody did so I ended up opening it up with a knife. With how expensive it is... I would hope they would be on top of that. The bathroom... There was a musty smell and I think it was coming from the curtain... Also I know thy are dog friendly and with someone like me who was not relaly going to go anywhere and just relax at the resort.. a dog barking next to my room for hours on end is bothersome. They should have better policies for that . The spa alluvia .. I give them a five star review. Best spa experience I have ever had. Highly recommend. The resort itself is just ok TRIPADVISOR.COM USER
stay away !!!!!
Dec 30th, 2020
Please save your money there are much better places to stay than here. This is more of a MOTEL. False advertising pictures are not what they seem! Rude customer service. Was NOT clean!!!!! Our bed was covered in TONS of black pub hairs we asked for a refund and they sent us new sheets instead of a refund and the "new" sheets were again covered in black pub hairs!! Disgusting. Even my husband was ready to leave. Will not be back TRIPADVISOR.COM USER
Dec 30th, 2020
Great place second time visiting and it’s was better then the1st time.Kathleen in the front desk was so Awesome she was so helpful n welcoming. The rooms were nice n clean.. We will stay here again when visit Colorado Springs area.. TRIPADVISOR.COM USER
Dec 30th, 2020
First of all when we arrived, front desk people didn’t welcome us, he was on the phone and he stayed there for about 5 min, and he was very rude with us then we reserve 2 rooms with a small wet bar, but we didn’t get that, we asked for what we paid for and he said if we want a wet bar we will have to pay for a presidential room for $700 per night, I can believe that I have to pay $700 for to get a microwave and small sink , they gave us a very small rooms with a good view but that’s it, sink was clogged as well as bathtub, shower fan broken , and they charge $20 dollars for to get a microwave, when they bring it , it was and old one without plate, I called front desk for to get a good one but they where out of it, housekeeping people started knocking your door since 9 am and if you don’t open the door they came back every 30 min until you attend them, they only put clean towels and pick up trash they don’t even vacuum your room, We definitely will not recommend it . TRIPADVISOR.COM USER
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