Cities of Gold Hotel & Casino

10A Cities of Gold Rd | Santa Fe, NM 87506-0938  [SEE MAP]Santa Fe, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Family Weekend Getaway

Nov 7th, 2019

We went for a quick little family getaway for the weekend and it was a good location for everything we had planned. We were able to pay a good price for the room, it was in good clean condition, and service was good. The TV was a little different as far as trying to get it to work right. But we finally figured it out. It was right next to the casino which was convenient for my husband and I to sneak away for a bit of adult fun. We enjoyed our stay and will come back soon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Yikes

Aug 8th, 2019

Ok. so, ive stayed in lots of hotels. This one is by far the creepiest and scariest. Please put signs for how to get around the hotel! #s on the outside. Anything really to help a tired night driver find their room. I missed the turn into the parking lot because it looks like a dark alley at night. I did not feel safe. The back parking lot has lots of trees too. It is not welcoming or inviting. It is hella scary back there!!! The inside is... Uh... Well its not what I expected and its pin drop quiet. The smoking circle in the center between the 2 buildings was nice... Except for the darkness. I know. I sound crazy right? That's what I thought too until I went down stairs to get a snack from the vending machine and was almost ran directly into by a man who looked like a meth head. He was standing close behind me. The vending machine wouldn't connect for at least 5 mins so I dont even know if I was charged because I left before it would connect. I didnt want to be close to this guy. I was worried he was going to grab for my card. He was creepy and Thankfully security tried to move him along. I would not recommend this hotel to women traveling alone. There are just too many flaws in the safety at this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible

Jul 26th, 2019

Checking in, rude and terrible customer service. We have stayed at hundreds of hotels through out the South West. This is the worst by far. This hotel is part of Buffalo Thunder. We stayed there last year, it was wonderful. Upon check in to this hotel, we waited 45 minutes, one customer ahead of us. I asked if I could speak to a manager, and she told me I needed to be patient. I have thousands of family members who reside in new Mexico, I'm telling them never to stay here!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Respectable Place

Jul 20th, 2019

It’s clear this isn’t the best place. But the rooms were good and had what I expected for what I paid. You may want to check your A/C unit in the room cause some work better than others. Staff is friendly and helpful, ours was very funny a bit verbose, but a pleasant experience. The restraint is t great but you get meal tickets that cover even steak and eggs for breakfast. That’s a big plus. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Quiet Hotel

May 21st, 2019

This is obviously an older hotel but it was clean, the bed was comfortable and the room was very quiet. We were able to take our dog and they have rooms for pet owners by the back which gives easy access for dog walking. We did see a large bug in the bathroom but I realize this could happen almost anywhere, it was just a little gross. When we checked in late afternoon the front desk lady was very nice and accommodating. When we checked out the next morning there was a young lady at the front desk who was terrible. I went over to the coffee service and placed a cup under the carafe only to have 1 drop come out. I was the only person in the lobby but I still had to approach her and I asked if the coffee was empty. Her reply was "yes". She never offered to make more or to apologize for it being out. I almost couldn't believe her lack of interest. I would say she needs a lot of customer service training. I didn't get her name but a truck parked right out front had a license tag on the front that said Lisa. TRIPADVISOR.COM USER 

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