City Club Hotel

55 W 44th St | New York, NY 10036-6609  [SEE MAP]New York, NY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Great Location, Nice Staff, Clean - But Room Had Been Smoked In

Aug 23rd, 2019

Overall, this is a nice hotel with friendly staff and the rooms are generally well appointed. The bed was comfortable, the sheets and towels in new condition and good quality. Nice C.O. Bigelow toiletries included. The location is excellent, near Times Square and Grand Central Station. I drove to the City and valeted my car with the Hotel. It couldn't have been easier. It was just as easy when I was ready to leave with my car waiting out front. My only issue, but it is substantial for me, is that the room had been smoked in. It was musty with that heavy "un-fresh" air smell. I don't know if all the rooms are like that but that made my rating drop significantly. If it had not been a smoker room (and it was not disclosed as such) I would have rated it 4 or 4.5. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

customer service

Aug 19th, 2019

i have stayed here many times and it's always a pleasant experience. the rooms are tiny but that's ok because i am out all day anyway. i stayed here august 11-13 and unfortunately i forgot a pair of jeans in the room and realized it the day after i checked out. i was pleasantly surprised that housekeeping had it and followed instructions to have them sent to me. i was told to email the front desk and provide credit card information and they would take care of it. i informed them it was a time issue and they said they would do the best they could. well here we are 5 days later and i had to call 2 more times to find out if they were sent. the first phone call the gentleman said he would call me back when his manager came back from downstairs. i waited a couple of hours and called back. i was then told "oh yes, we have them and we have all the information". i asked why it is 5 days later and they are still there when it takes 1 day to ship within new york? there was really no acceptable answer. i'm sorry, but i think that's rude and not great customer service!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Aug 6th, 2019

Just returned from a ten day stay, a fantastic hotel! There were 5 of us in one room but didn’t feel like we were tripping over each other. Maid service twice a day and cookies at night, spacious bathroom, very clean. Air conditioning was a god send. Located in the heart of Manhattan but being 2 streets back meant the air on drowned out traffic noise. Reception and bell men were very polite and extremely helpful. Would return and recommend this hotel! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Friendly Staff—Great Room Layout for Families

Jul 24th, 2019

After our first hotel couldn’t honor our reservation for two queen beds, we ended up at City Club Hotel. We were glad we did! Front desk staff was friendly, the “bell hops” were very accommodating and the rooms were excellent! We ended up with a king-sized bed with an additional “daybed” in the room—plenty of space for myself and my two teenage children. The bathrooms were also clean and spacious. The CO Bigelow toiletries were a nice touch. Great place to spend two nights in the city! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great overnight

Jul 18th, 2019

We had 3 adults and 2 kids on an overnight trip to NYC. We got a room with 2 double beds and 1 day bed and it was perfect for us! It was a bit small, but we were only there to sleep so it was fine. The bathroom was huge and clean and tasteful. The staff was very professional and helpful. Check-in is at 3:00...we got there early and couldn't check in, but they held our luggage so that we could see the sites before checking in. Location was great...2 minute walk to Times Square and Fifth Ave, as well as other attractions. Definitely would recommend this boutique hotel for anyone visiting NYC. TRIPADVISOR.COM USER 

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