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Not Excellent This Time.
Oct 9th, 2020
I've written many reviews of CS; almost all with excellent reviews. After my last stay a week ago, they are barely receiving a very good - and a lot of that is because of their great location. On this visit, the hotel, hallways and my room felt worn and dated. My bathroom sink had huge multiple cracks in the basin, as though the sink had been shattered by a falling a glass. The room was clean - but not immaculate. The tile in the bathroom is old as is the room carpeting. For some reason, it looked worse than on past visits. The ceiling light and fans were out of sync with the wall fixtures. Even though there wasn't any complimentary breakfast served due to COVID, I think the hotel could have provided some pre-wrapped muffins/pastries and some pre-portioned, individual beverages. The main negative on this visit to CS is the lack of friendliness by the front desk staff, especially on check-in. It was noticeable. He did not want to engage in conversation or pleasantries and that was always a positive attribute for the CS staff. I will probably stay at City Suites again on a future trip to Chicago. I hope things improve or I will be in search of a new hotel. TRIPADVISOR.COM USER
Clean and friendly
Sep 16th, 2020
I love coming here for the overly friendly staff and the cleaniness of the place it has always been a favorite destination of mine. Including the great location and best dining experiences all within walking distance TRIPADVISOR.COM USER
Great Service and Covid responsible
Sep 13th, 2020
I found myself traveling for business this past weekend and found my stay at the City Suites to be very pleasant. Despite the pandemic, there is a good amount of food and parks with trails near the hotel and the housekeeping staff was wonderful. I spoke with Jessica at the front desk and she was a real pleasure to connect with, she was also always wearing a mask which I appreciated. The hotel is boutique so don’t expect too much glam but they make up for it with Jessica, the housekeeping staff, and the cool location right near the train. TRIPADVISOR.COM USER
Jul 27th, 2020
I left my wedding ring on the night stand..I realized about an hour after checking out..no one had checked in.. They refused to let me Retrieve it.. Said they would call if found.. Suprise suprise no call...I knew right where it was instead it's gone forever because of their stupidity TRIPADVISOR.COM USER
Simple, clean, great location
Jul 23rd, 2020
I have stayed here twice now and have been happy both times. The rates are reasonable and you are in a great location. The train is literally steps away (which does make for a bit of noise but with the AC on you couldn’t hear it at all). The area is safe and definitely walkable. The hotel is simple, so don’t expect to be pampered but it’s clean! My only complaint is that the website says the rooms include breakfast but due to COVID they are not offering this right now (even though my first stay the breakfast selection was nothing fancy). I was emailed a day or two before our stay with this information, and found it a bit misleading that the website still says this is included in the room rate. Otherwise, under normal circumstances, I would have nothing to complain about with a stay here! This is the closest hotel to family, so we will be booking here again in the future. TRIPADVISOR.COM USER
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