Clarion Inn

7850 Rhode Island St | Merrillville, IN 46410-5600  [SEE MAP]Merrillville, IN  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

The Worst Place Ever

Dec 29th, 2019

In late September, early October, my friend and I flew to Chicago and subsequently stayed at the Clarion in Merrillville, Indiana. I have not written a review until now because I had hoped executive management at the corporate office would have responded to my snail mail letters. Alas, it was not to be. So I will be brief in describing the problems during my 3 night stay. 1. The elevators were out of order and we had to carry our luggage up to the second floor and of course, carry the bags down again upon checking out. We are both women in our 70s so it was particularly challenging. 2. The room key did not work so had to be reprogrammed three times. 3. There was no cleaning and linen change during our stay. 4. No extra blankets were available. I was told they could provide an “extra sheet.” An extra sheet would not have kept me warm 5. Trash in a conference room overflowed the container. It was visible for our entire stay as we passed through the hallway. 6. Breakfast was meager, at best. The juice dispenser never worked. Like the elevators, it too was out of order. 7. Employees were rude and indifferent. I had hoped to avoid posting on TripAdvisor but feel others should know the pitfalls of a stay at this hotel. I was attracted to it by the affordable price. Now I realize that it truly was not worth it to experience such misery. Worse yet is that the management chose to ignore my letter, detailing the problems. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never Again

Nov 17th, 2019

Has the potential of being a great hotel only if management hired employees that cared. House keeping gave us clean towels and emptied the trash but that was it. They never took the dirty towels out and didn't clean or replenish the coffee. Night auditor makes little to no attempt to accommodate customers, Stated they didn't have any extra blankets. Started to pull the pullout couch out and put it right back after seeing all the nasty stains on it not to mention the stains on the couch cusions. Complimentary breakfast.... was either the electric plugs were not working to keep food hot. Waffle maker stopped working... Then to top it all off they have underaged high school party playing loud music and was smoking mariuana.. asked the night auditor how long was this going to go on, she replied she was shutting it down after 11pm. Then the next morning those high school kids ATE EVERYTHING and the only thing left was COLD bisquits and gravy and WATERED DOWN waffle mix.. SMH I WOULD NEVER COME BACK TO THIS PLACE... RUN DO NOT GET A ROOM HERE IF YOU WANT GOOD SERVICE... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Claim if problem they fix. Thats false.

Aug 6th, 2019

No towels were in pool area. I went to front desk and stood in line for 10 minutes to ask for a towel. After watching me stand and not saying a word to help me the clerk said I couldnt get a clean towel unless I gave them a dirty one. Crazeist thing Ive ever heard a hotel employee tell me. First of all the pool towels should be well stocked at all times. Second they should have immediately gave me a towel when I asked. The breakfast was also disorganized. Eggs were dried out. Not worth $100 stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Jul 28th, 2019

Uhm, wow, I don't know how they are permitted to remain a Clarion franchise! It's filthy, not maintained, no updates for decades, not an exaggeration. Customer service in virtually non existent. I had to have my key card reprogrammed daily, as did many other guests. Coffee and cups in the room but no pot, stained furniture, carpet was actually sticky, matress was worn horribly with springs hurting my back, room was cleaned only once in 4 days TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Broken hotel - stay away from it!

Jul 16th, 2019

Appeared nice but had many hidden dysfunction. Furnitures were broken. Water not running from the shower head. Bad maintainance Understaffed. Was cheap but does not explain these dysfunctions. Some room smelled like smoke while others smelled fresh. Weird stain noted on blanket Couldn't even stay to eat breakfast. Was scared. TRIPADVISOR.COM USER 

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