Clarion Inn And Suites

1100 Parkway | Gatlinburg, TN 37738-3108  [SEE MAP]Gatlinburg, TN  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Do not stay here

Jul 2nd, 2020

This hotel is a dump. When they serve you breakfast the severs are not wearing masks, so do not eat the breakfast (please note at all of the restaurants near bye the serves and cooking staff wear mask). When it comes to the rooms OMG they are not good at all. Carpet is old, furniture is old walls are bad, it is just bad all around. The kicker is they do not service your room during your stay stating this is due to Covid. Bull crap bean counter cope out. You have to call down to get towels or go down to the front desk to get them so your old towels just pile up in your room. They must be hurting big time and cannot afford to service your room daily. All of the other hotels we stayed at on this trip cleaned your room daily. The only reason I gave it a one star is because of location.. I will not and you should not stay at this hotel. Spend the money and get a better place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

very nice, clean and quiet..

Jun 28th, 2020

this was an excellent place to stay at the end of town, easy walking to sight see and eat and shop..we were on the 6th floor with our own balcony over looking the city Loved it was close to the Pigeon Forge bypass which was wonderful and to the Smoky National fact we were the only people on the 6th floor TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Friendly staff, poor property condition.

Jun 24th, 2020

We were told that the property had been remodeled with the exception of the carpeting. Well, the extent of the remodel was some painting. everything else was late 90's vintage. The staff are very nice but there is only so much that they can make up for when it comes to the condition of the property. Carpets need replaced, plumbing was horrible (lack of hot water).... Location of the property is great and that is the only reason we stayed rather than walking back out the door. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Just Terrible

Jun 14th, 2020

We took a night away for a wedding and needed something close to the Cherokee Grill, which this hotel is. Standard sized hotel room which is what I expected. What I did not expect was mould in the shower, bugs all over the window sills and no hot water, oh and lest not forget the blocked bathroom sink and wet face cloths! All of which are totally unacceptable. We asked them to clear the sink and get the water fixed, went for a walk, and asked on our way back to the room if this was done, they assured us it was. Well it wasn't. The water was still stone cold. How you can run a successful hotel and not provide guests with the basics is beyond me, and they are charging a premium price for it. they bill this hotel as a 3 star....not even close! I gave this a 1 star rating because the bed was comfy, however I would have loved to give it half a star because when we turned the light off it was like daylight in our room. They could at least invest in some blackout curtains. No wonder people are swaying towards VRBO and Air BNB for their accommodation choices. At least there is accountability there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not great

Jun 9th, 2020

Our room was supposedly recently renovated, but the shower rod was practically ripped off the wall, as was the toilet paper holder. The carpet was dirty, and was missing in front of the microwave/fridge. Carpet in the hallway was filthy. Location is good, but can't really think of anything else nice to say. TRIPADVISOR.COM USER 

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