Clarion Inn And Suites

1100 Parkway | Gatlinburg, TN 37738-3108  [SEE MAP]Gatlinburg, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Needs Renovation

Dec 3rd, 2019

I have stayed at this location several years ago when it was a Clarion Hotel property, and it now has changed names to the Black Bear. The hotel has certainly gone downhill since I last stayed there 6 or so years ago. It is in desperate need of a complete renovation. The shower floor in the bathroom had what looked like mold or mildew on it, we asked that housekeeping reclean, but they never came. The hot water worked intermittently and would go cold about halfway through a shower. The TV was a 26 inch monitor that could not hardly be seen if you were on the bed. The elevators were slow and shaky. The carpets in the hallways were stained. The only thing this hotel has going for it is the breakfast bar and its location. The room average about $175 a day, should have been no more than $75 a day based on the problems. I cannot recommend this hotel, especially base on their rates. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Salim khan

Nov 14th, 2019

Very good location, but definitely need to do some work . Cleaning in the restroom is highly recommended. The property has started to look very tired . Scratch’s only the room , hallway , wall paper peeling off a little tic will definitely help . Thanks TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Oct 21st, 2019

We stayed here a few years ago and had a great experience. This time, however, wasn't that good. The biggest problem we had was that we ran out of hot water. When I asked at the front desk, I was told that was a known issue in some rooms... so why book those rooms until the problem is fixed?!? (Additionally, the bathroom smelled like smoke for some reason). To their credit, they did move us to a different room. Technically it was an upgrade to a king suite... but the pullout sofa bed was terrible. The mattress was flimsy and a metal bar running down the middle made it terribly uncomfortable for my poor kid. We had to throw a comforter (from the old room) over the top to make it even usable. The bed mattresses were very firm, which I guess some people like, but sleep was tough. It's also surprising to not have HD tv these days, so note that if that matters to you. All in all, I was just really disappointed my kid had to take a cold shower after a cold, rainy soccer game. To be honest, they should've reduced our rate or something, but it is what it is. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Extremely Disappointed

Oct 15th, 2019

We selected this place because most people had good things to say. The very reason we didn't stay across the street. The wall paper was hanging off all except 1 wall. There was mold on the ceiling. Peeling paint. Would not recommend. Would stay across the street for a fraction of the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

MUST GO

Oct 10th, 2019

I lived in Germany for 3 years. This place is 100% legit. Amazing food, amazing service. Amazing beer. This place has it all. Danielle is the best waitress I've ever had. Hands down. Don't skip on the potato pancakes or the sausage sampler. German potato salad was awesome as well.New place that will be number one one soon. The wife doesn't like German food and she's a vegetarian but even she was impressed with the food! TRIPADVISOR.COM USER 

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