Clarion Inn Martha's Vineyard

227 Upper Main St | Edgartown, MA 02539-5927  [SEE MAP]Edgartown, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

A Dumpy Motel in Hotel Clothing

Jul 9th, 2020

My family and I were so desperate to have a mental break from the coronavirus pandemic that we decided to celebrate my birthday with a last minute weekend trip to Martha’s Vineyard. We were able to get two rooms at the Clarion Edgartown and because the hotel website boasts about the new renovation we thought we made a good choice—we couldn’t have been more wrong. From the check in to check out this stay was a disgrace. I haven’t had a horrible stay like this in forever, maybe even ever. Upon check in the attendant Lisa plainly stated that our king room had a plumbing issue and as a result we’d be relegated to a room with two double beds (The news every married couple truly hates to hear) with the promise we’d be able to move the next day. And indeed the next day we moved to a king room. Good? Nope! That’s when things blew up like a grenade in my hand. The air conditioner compressor made the room sound like we were sitting in the middle of an airfield. It was so loud we could not sleep so at 2:30 AM I called downstairs to complain and spoke to Juciara Deoliveira, the General Manager. She sounded surprised about the noise and claimed that no one had ever complained about it before (which I find that hard to believe). A $4 bill has a better chance at being real. During my cry for help, she dryly informed me that she had nothing else available and the only option was to move to another hotel. Meanwhile, that couldn’t work because my mother was with us in another room—were we to move her too? When standing in the bathroom it felt like we were standing on an airplane engine. It was so loud, nothing I write can exaggerate the issue. The General Manager claimed that my call prompted her to walk the floor but I don’t believe it. It’s no way she wouldn’t be able to hear it all the way downstairs even. Ultimately, she called to offer us another double room which my husband was firmly against. Instead we suffered the entire night and was assured that the next day we’d get a king room with out the noise. If you think that’s the end of the nightmare you’re wrong. When we came back from dinner the next evening and asked for the keys to the king room, the attendant coldly states she had nothing and again stated that if we wanted a new room we’d have to move to another hotel. She looked disconnected and uninterested by my account, like she absolutely could care less. When I asked to speak to the general manager who made the false promise in the first place, she rolled her eyes and huffed and puffed that she wasn’t there nor could she be contacted. Considering the prices they charge at this dump, the customer service couldn’t be worst. In fact, it’s non existent. It has the feel of a cheesy, roadside motel. I’ve never stayed in one but if I did, I imagine it would be exactly like staying at the Clarion Edgartown. Don’t let the Edgar Hotel name and pretty pictures fool you. This hotel is a disaster. Plain and simple, it’s low class in the purest sense of the word. The customer interactions are as poor as could be. I have never given a hotel one star but in this case I would give them a -1 if it was possible. There’s more. I know people say hotel walls are thin but—the walls are literally thin as paper. I could still here the person next door snoring even over the air conditioner! And at check out, I was charged the wrong rate which I had to call around, and send emails to get. In the end, the general manager issued a credit and removed one night of a 3 night stay for our pain and suffering but to be quite honest with you, I shouldn’t have been charged one damn dime for that farce of a room. Absolutely nothing went right and worse no one seemed to care about it—it was like the norm for them. They’re defensive, armed and ready to shoot down any complaint, and even when they are inarguably wrong, they still have no problem pulling the trigger. If you agree that upwards of $450 a night is too much to spend for a dump, then don’t stay here. I regret not staying at Summercamp in Oak Bluffs. My time on the Vineyard could’ve gone so differently. If you have discerning taste or any taste at all, avoid this lowly motel, disguised as a hotel like the plague. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

No Breakfast till March 17,2020

Feb 22nd, 2020

Nice little place near the stop and shop, the hotel has no Elevator so keep that in mind if u get a second floor room. Try to stay near the end of the hall away from the restaurant/bar and the front desk(rooms 120 or 220 are good) as you will here noise all night long, If close to either. The Restaurant/bar is current closed until till the middle of March 2020 so no Breakfast if that’s an issue for you. Also not most of the island is closed down too, so keep that in mind. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Needs improvement

Feb 6th, 2020

We reserved online but all reservations said only Ascend Hotel...the actual name is the Edgar Hotel so finding it at night was very difficult. Checking in took over 30 minutes because the desk person, Mary, was very confused and blamed every error on other staff. I saw her give my room away to a guest ahead of me and then blame the day shift for messing up the rooms. We had two rooms for two nights. We told her many times that it was two nights and not one night. We also had her scan separate credit cards for each. On Saturday morning, we were locked out of our rooms when we came back from breakfast because she had programmed ONE night. She also put the rooms for our group at opposite ends of the hotel. AVOID rooms near the entrance to the Town restaurant - the band might as well be playing in your room! On Sunday, the bills were wrong, thanks to Mary, who had put all on one credit card. The desk clerk on Saturday morning was wonderful however. Breakfast is a Keurig and some muffins and danish, better to go out for breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Changed name

Nov 9th, 2019

This hotel has been beautiful renovated. Also the name has changed to Edgar Hotel. The room was large nicely decorated and very comfortable. The staff is friendly and accommodating. A simple breakfast is available from 6:00-10:00. The hotel has a nice bar and restaurant. I will stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Middle of the road choice with some highlights and areas for improvement (including deceptive safe fee)

Oct 14th, 2019

We booked this hotel with points so I can't comment on the value but having stayed at a lot of hotels I would say it offered reasonable value if priced between 125-150 but much over that would leave a sour taste in our mouths. The Good: 1) The rooms were tastefully decorated with a definite island-y feel. 2) The HVAC system had ceiling vents vs the wall units which inevitably cause the person next to them a horrible night's sleep. 3) We didn't use it but the ample onsite parking is probably great if you have a car. 4) It is right next to a grocery store and bus stop which we found very convenient. The Bad: 1) Several lights in our room were not working suggesting a lack of attention to details in maintenance 2) The morning breakfast is pretty mediocre and served in the attached restaurant. I also never saw the attendant filling any of the items which ran out. 3) I felt a little cheated by the addition of the safe fee to my bill. When checking in, I declined it but was told it was included in the rate so I signed it but this was not true. I have written to the hotel about it but have not heard back yet. I'll update this review if I hear back. Overall, an average hotel in an expensive area that will do the job if needed. Just watch out for hidden fees! TRIPADVISOR.COM USER 

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