Clarion Inn & Suites At I-Drive/Convention Center

9956 Hawaiian Court | Orlando, FL 32819-8101  [SEE MAP]Orlando, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Do not stay here!!

Nov 17th, 2019

Do not stay here save yourself the headache! The first room they put us in was filthy run down it stunk the carpet was dirty the sheets for dirty and when I went to the front desk to complain the manager was rude and made me pay to upgrade ! When I booked the pictures look so nice the room they put me in was awful! Then after I paid to upgrade the room they gave to me the air conditioner ran all night and it was freezing cold and the phone was broken so I couldn’t even called the front desk. Then I was moved rooms again and given no compensation. The staff is rude the place smells like a must and it is filthy. Ruined me and my family‘s vacation TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very good low-cost convention hotel option

Jul 15th, 2019

I was unsure of what to expect, given the wide range of reviews here. But...I needed an inexpensive hotel option near the convention center, so I took my chances and hoped for the best. I will say I was very pleasantly surprised by my entire experience with Midpointe Hotel by Rosen. Not sure how long ago Rosen took over this property (which seems like it was formerly both a Clarion and Red Roof Inn but are now combined), but I believe they're probably in the process of renovating things and improving guest services. Staff was pleasant and helpful over the phone (flight delays meant I needed to call and arrange a late night check in) and in person during check-in, my stay, and check-out. The property is older, but as noted it appears that renovations are being done, so don't expect luxury. However, for the great price I got on the room, there's no complaints from me. The room was clean, had ample room to work on my laptop, had a fridge, and comfortable bed. Everything was operational - water, a/c, etc. Location meant very easy walking distance to the convention center as well as numerous restaurants and a few convenience stores/pharmacy nearby. It appears that things still might be hit and miss given other reviews, but my experience would lead me to book here again without hesitation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Review

Jul 4th, 2019

This hotel is centrally located to Sea World. There are frequent iTrolly stops here. Easy to get on and off of the freeway from this location. It is also convenient to the Convention Centre. It is also reasonably priced. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Sorry, But NOT Sorry!!

Jun 19th, 2019

This was the most horrible hotel experience I’ve ever had in my life and that’s sad to say as myself is a Front Desk Agent and never treat my guest as trashy as I was treated by this hotel and their employees. When I first arrived to the hotel with my partner we checked in but the Front desk Lady only gave us our keys and a map but couldn’t tell us the pool/gym hours, tell us if there was a password for the WiFi, tell us a little bit about the property or any of the Hotel’s amenities and didn’t even make us feel welcomed to their hotel.we went to our room and took a shower and next thing you know there’s HAIR from ANOTHER guest before us in the tube. Getting out of the shower fresh and CLEANED, I walked over to the room to get ready to enjoy the day and next thing you know my feet turn black because of how DIRTY AND NASTY THE HOUSEKEEPERS left the Carpet, so had to take another shower.I tried to call the front desk from the phone in the room but unfortunately that phone didn’t work as it is supposed to, so I went down to talk to the manager about it and he made it seem as if I was lying about their dirty carpet like if I came to the hotel dirty and was just looking to complain. Security followed me and my partner around the front of the hotel until the side of the building where we had parked our car to check to see if we could get an early check-in and made me feel uncomfortable.The room didn’t have a Do Not Distance (DND) or as they called it “Room Occupied” sign so I had to call the Front Desk for them to bring one for me, but that was for nothing as the next day at exactly 8:41AM My partner and I were DISTURBED by Engineering to come fix the phone but yet I had a sign on the Door so we won’t be disturbed and NO ONE told us that this Engineer was gonna come into our room soo early in the morning. We went to check out the gym, and what do you know... the Gym equipments are OUT OF ORDER. NOTHING IN THIS HOTEL WAS GOOD. We went to the front desk to try and get some tensile’s for our dinner but the male front desk agent told us they don’t have any and that we should go to McDonald’s or walk over to Walgreens, what kinda hotel doesn’t have Forks, knife, or even a Spoon for their guest????????.......My partner and I come to our room to watch a little bit of tv and relax and next thing the power goes off. I had to walk down to the Front Desk to ask them what’s going one and only received disrespect attitude from one of the Front Desk Agent female that have light brown wig, I couldn’t get her name as it was dark in the area. I immediately called my travel agent to try and get relocated but they couldn’t communicate with the hotel due to the power so I went ahead and sent a email to Mr. James McQuade to get refund and leave the hotel as We were unhappy and are being mistreated by the employees but unfortunately he ignored my email and never replied so we were forced to stay without getting a follow up from a MOD (Manager On Duty). As well one night the Smoke detectors sound starting alarming loudly in our ears in the second floor, not sure for what reason. Wednesday Morning for check-out I saw the same Female Front Desk Agent with the Light brown wig and tried to get her name but unfortunately she had other Cards in front of her main name tag for anyone to be able to get her name. I was in room 210 for those of you wondering, but either way I DO NOT RECOMMEND THIS HOTEL WHATS SO EVER!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

It served it's purpose

Jun 9th, 2019

I stopped in while on a travel layover to rest and bathe. This is a no thrills hotel, the a/c unit in the room smelled bad and had what resembled mildew on it, the bed was comfortable, the pillows were hard but I like a firm pillow, others in my travel party do not. We tried to go swimming but the locking mechanism to the pool would not open. I thought it was just the one I went to but I walked around to two other entrances and the same thing. The hotel doesn't look like it's been thoroughly cleaned in awhile. But again, it was a cheap layover and served it's purpose. TRIPADVISOR.COM USER 

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