Cleveland Marriott Downtown at Key Center

1360 West Mall Drive | Cleveland, OH 44114  [SEE MAP]Cleveland, OH  [SEE ADDRESS]
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Courtesy of Cleveland Marriott Downtown at Key Center

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Guest Reviews

TripAdvisor Traveler Rating 5

Great location - perfect stay!

Jan 7th, 2020

Stayed here for a weekend. Everything one expects from a Marriott property....comfortabe room, friendly, helpful staff. underground parking garage is convenient should you prefer an option other than valet parking. The view of the lake is blocked by buildings closer to the water but one can see in between them for a decent enough view. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional

Jan 4th, 2020

We stayed here to celebrate my husband’s 43rd birthday (a Cleveland born dude) and also it was our baby-moon before welcome our 3rd child. We got a high floor corner room and the view was just magnificent. Great breakfast and exceptional room services. Loved the shower head! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay and great location

Dec 30th, 2019

Wonderful location. We went for the Christmas Story Run. We were steps away from Public Square. The parking garage underground is GENIUS! You don't have to walk in the cold to your car. The breakfast and dinner were great. Food is awesome! Rooms are up to date and very modern. Extremely clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

poor customer service

Nov 27th, 2019

I stayed at the Marriott downtown two days in October for a conference. I have stayed at this hotel for the same conference for the past 15 years. At this visit, I checked in and the front desk mentioned that there was a "problem with my reservation" but that she "took care" of it. I found the newly remodeled lobby area to be less welcoming and comfortable....more sterile appearance. My stay was otherwise uneventful until I checked my credit card statement. I saw that there was an extra day added to my two day stay. I called and was told I need to speak to the billing person. I left a voicemail with the billing person and she left a voicemail back...the voicemails went back and forth several times. She never left her name when she called. The billing person said I did not show for one day so they charged me the cost of the room. Since I was not attending the conference on that date, I told her that that must have been a mistake. She was not willing to help me and did not seem to actually listen to what I was telling her. After more than 15 years of being a loyal Marriott patron for this conference and for other work and personal occasions, I have found out how little they actually care about their visitors when there is a problem. I am going to try the new Hilton next door to see if they provide better customer care. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay for Browns game

Nov 16th, 2019

This place was packed for the Browns game but the service was exceptional. Valet was crazy busy but they operated like a well oiled machine. Check in was also lined up but they quickly took care of everyone. Staff always had a smile We had a CLEAN king room with a city view on the 11th floor. The "city" view was looking at the building next door 😂. Oh well we didn't stay in the room much. Typical AMAZING Marriott bed & pillows. The bar had reasonably priced food and drinks PLUS specials for game day. This hotel is about a 10 minute walk from the stadium and we felt very safe at night. Had breakfast the next day and it was amazing. Plenty of food for a good price. Keep up the good work!! TRIPADVISOR.COM USER 

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