Club Med Cancun Yucatan

Punta Nizuc | Cancun 77500  [SEE MAP]Cancun  [SEE ADDRESS]
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Courtesy of Club Med Cancun Yucatan

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at the Club Med Cancun Yucatan

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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful resort with great staff.

May 24th, 2020

We had a great time staying at Aguamarina last summer and our toddler had a great time with the petit club babysitter, Christian Casanova Samos. All the staff there are really warm and wonderful. We are hoping we could go back there again this summer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful beach, the rest is ok

Apr 9th, 2020

Pros: - The beach is beautiful. It is very well kept with no seaweed, nice sand and turquoise water. - The variety and quality of the food at the buffet was good. The meat at Estancia was good. We did not fancy the meals at Taco Arte. - We had great service from Orlando at the breakfast/lunch buffet along with the gentlemen who works by his side in his station. Fernando, who did the service at the beach and another gentleman at estancia who put great effort in speaking French (do not have his name) were also memorable. The bartender by the pool was not very friendly and the rest of the waiters were ok. -Many of the staff spoke multiple languages which is convenient. Con: - The pools were not heated, and were surprisingly freezing. - The resort is too big so although they have carts that can take you more on side to the other, it is really a pain, especially when you have young children, a stroller and stuff to log around. - When the wind is low, there are a lot of mosquitoes. Probably because of the still lagoon water. They are in the rooms, at the buffet area and outside. I had over twenty something bites which was really frustrating. - Although the rooms are very clean, they are a bit tired. I recommend asking for a dehumidifier upon your arrival. We did not use the kid's club so I do not have comments on those, although I know that they are popular. Because the age of our kids, we also did not do any of the activities that are offered to the guests (snorkeling, etc). TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing trip

Apr 8th, 2020

Earlier this year we took a trip to Club Med Cancun. This was our second visit to a Club Med so we already new that it was going to be great. We enjoyed everything like our rooms, the restaurants, and the facilities like the pool. What we mostly enjoyed was going on the excursions. We went to Tulum, Valladolid, Chichén Itza and more. Our tour guide Martha and driver Eduardo (Lalo) were awesome and made the experience better. I would recommend them to anyone. We look forward to visiting Club Med again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Match made in Heaven

Mar 29th, 2020

This is our second time staying at Club Med, with an upgrade to the exclusive Jade Collection; what a great idea! It is always a hectic time travelling with our busy 3 yr old. Jade and Club Med Cancun is so accommodating, to ensure Mom and Dad still have a vacay! After we dropped our son off at Petit Club each morning, we had the day to relax at the exclusive Jade pool, bar and beachfront.  Talk about privacy, luxury, comfort and relaxation. The 3 day bartenders, Yazmin, Alexis and Elisio made our days spectacular. Above and beyond to ensure our stay was the break we needed. Special care and attention to drinks, food, phone charging, snacks, music, lost shoes! They specialize guests feel relaxed and at ease. I celebrated my 40th birthday, and Elisio, Alexis and Yazmin made my day! Beautiful flowers at our table and the best service you could ask for.  The evening bartenders - Daniel, Antonio and Roman - simple things that matter. Remember your name, your drink preference and nice to our son! Jade perks: Many featured lunch days (BBQ, tacos) and fun evening events, with live music, delicious food, and exclusive to Jade members. Amazing ocean side pool, which is fairly quiet and so picturesque. The view cant be beat. The rooms are gorgeous - we enjoyed a beautiful ocean side suite, and the GM John and concierge Justine, went out of their way to make our stay special. The staff - from housekeeping, to bartenders, to the gentleman who drives the golf cart - all go out of their way to make you feel special. Exactly how you want to feel while escaping on vacation.   Petit Club: I cant say enough about Camille, and Marie's team with the kids mini club. Our son always wants to be with us (of course!) but we knew he would love the kids club again. Every day they took special care and attention to make sure he was safe, cared for, and having the time of his life. Leslie, Sophie, Mario, James, Camille and Marie - the kids club manager Sarah - the list goes on. The team has a passion for kids and we felt completely at ease with Benedict in their care. They did everything from the kids private pool, to mini golf, soccer, basketball, trampoline, pinata, baking cookies and fun family events. We love this resort because our son is happy and enjoying himself, which gives us a break to have some time as a couple - recharge and be present parents. The food at Club Med Cancun is delicious. Tons of variety, clean and basically no bugs anywhere. All restaurant options are great and we loved the Botega with Angel who served us each evening. You can purchase from an extensive wine list and professional sommelier advice. From the private transfer to and from the airport, the email from the GM before even arriving, unbeatable kids club and service like you wouldn’t believe!   Thank you to all who made our vacation unbeatable. It was perfect! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Amazing trip in challenging times

Mar 25th, 2020

This was our first Club Med experience and we truly enjoyed it. We arrived just before COVID-19 seriously hit. Despite the anxiety of our home situation changing daily, we were able to take in the amazing activities that Club Med offers. Our biggest focus and highlight was the circus team. Kana led the team with his calm presence, Gaby gave detailed feedback with intensity and vibrant energy, Eduardo made clear connections and jokes with each of us and Matt was great at catching and learned so quickly how to keep up with this team. We ate primarily at Taco Arte and really enjoyed Daisa, Juan Carlos and the female wine expert in the evenings. Some of the other servers were quite unhelpful at breakfast and lunch. Helinda was super friendly each time we entered the restaurant which was so lovely. My girls loved l'Estancia for its' meat and dark chocolate mousse! Rodolvin and Jaime were great servers though we never had bad service there at all. Paulina was incredibly helpful at the Aquamarina desk by listening and responding to our questions. We also loved the creperie at the main pool and the servers at all the bars were great. Choose this spot if you love an upbeat atmosphere, sports and activities, shows and a beautiful beach and, of course, the circus! TRIPADVISOR.COM USER 

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