Comfort Inn

12330 Jefferson Ave | Newport News, VA 23602-6930  [SEE MAP]Newport News, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Convenient but could have been cleaner.

Aug 4th, 2019

The hotel was extremely conveniently located, and there are plenty of places to eat in walking distance. It is located across the road from a mall, so plenty of shopping available. Check in was easy, as was check out. The room was reasonably appointed and the bed was comfortable. I had to leave before breakfast started so I have no input for that. However, even though the housekeeper literally had just gotten done with the room, it could have been cleaner. The bathroom floor and corners of the shower had some grime/crud, and there was dirt on the sink backsplash that was obvious enough it ought to have earned at least a half-hearted swipe with a cloth. But the BIG problem I had with cleanliness was a small pile of glittery-blue-polished NAIL CLIPPINGS on the floor near the bed. As I did not see it until I went to retire for the night, I admit I did not bring it to anyone's attention. But they were pretty obvious, too, and evidence that there hadn't been any vacuuming done. In all, I might stay here again, but would definitely give the room a thorough inspection before settling in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good breakfast- borderline everything else.

Aug 1st, 2019

Good breakfast, room was clean, front desk was nice and helpful. A/C worked well. Hallways were a bit sketchy/stained. Shower had various stains. Various patches in the Sheetrock/ceiling. Bed was OK although a bit hard. Pillows were cheap foam that came in different sizes/loft. Tiny TV. It’s an older hotel and it shows. But they have done a decent job keeping it acceptable. Given the price I would stay here again but if it’s in your budget I’d suggest stepping up to something newer/nicer. The company I work for gets a group rate discount so we often have staff here, although no one is particularly enthusiastic about staying here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

nice place to stay

Jul 21st, 2019

Clean, good hotel, nice area, friendly staff. I would stay there again. Cheddars nearby is a plus. breakfast was nice. Parking was tight but there were enough spots. Breakfast had the usual items but there were enough choices TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good for the price

Jul 8th, 2019

This was my second stay at this hotel. The first time went very well. This past weekend proved to be somewhat problematic. The wifi was horrible. I kept getting kicked off every 10 or so min. The next day I was moved to a first floor room. The wifi was better for a while....then the same problems occurred. Also, the water pressure on the toilet was not good at all. I had to hold the handle down until it flushed completely. All in all, it's a good hotel for the price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean and good location

Jun 5th, 2019

This was a nice, clean and comfortable hotel. Our room was fine, nothing spectacular but for the price for a night or 2 it was excellent! They even have a quaint little pool area that we did not use but it looked clean. The breakfast was good and maintained well. It was convenient to the Interstate and Mall yet felt private. TRIPADVISOR.COM USER 

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