Comfort Inn Cancun Aeropuerto

Carr. Cancun/Aeropouerto | Cancun, QROO 77504  [SEE MAP]Cancun, QROO  [SEE ADDRESS]
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Courtesy of Comfort Inn Cancun Aeropuerto

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Guest Reviews

TripAdvisor Traveler Rating 2

You get what you pay for

Feb 2nd, 2020

Room was clean and spacious but bathroom really needs an upgrade. Breakfast was terrible yogurt and some fruits bread I asked waiter to toast it for us he never did, coffee and tea not even hot. parking lot is a nightmare to try to get out it's so narrow you have to be a really good driver not to dent the car. We only stayed one night and that was enough. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Scam

Jan 15th, 2020

This hotel is running a scam, they fleece tourist by harassing them for tours and charming them for shuttle rides. There is no breakfast, the coffee machine is always out of service and the charge you extra for everything. Worse it's their toe up with taxi cabs who harass Uber drivers and do not let them come anywhere near the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dripping shower water; no crib/infant bed, no free drinking hot/cold water

Jan 4th, 2020

My family of 5 including an infant were intending to stay for 6 nights. We cut it to 2 nights because the shower was literally a drip, the faucet was also like a hose pipe with no pressure. This was room 301. So we checked with reception but they said they cannot do anything. There was no access to an infant crib, so the night was not that great. Also, we needed hot water for baby milk, but they did not allow us access to get the hot water; they did provide a mini kettle which helped but not fully ideal. Any hotel that does not provide drinking water free is not for me. Cancun City Express did provide that, so we an only compare. The external view is to the busy road. The A/c was excellent and the floors were really tidy though. Plenty of cupboard space and drawers - this was a plus! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst hotel & staff

Dec 31st, 2019

The staff is extremely rude. The room was clean but my sheets were dirty/stained. The hot tub was not functioning and the deck area said “private event” and was not clean. There is no airport shuttle even though they advertise “free airport shuttle”. The shuttle service is an extortion, a 5min drive will cost you 400 pesos by shuttle and 250 taxi. UBER DOES WORK just cross the street and order an Uber 50-100 peso max!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not safe or clean

Nov 25th, 2019

This is the worst comfort inn I've ever seen The room smealt of sewage, the veiw horrendous, the staff very very unwelcoming and uninterested. So bad we left and stayed somewhere else. Do you self a favour, read the other reviews their all true. The area is very rough as well. Didn't feel safe at all TRIPADVISOR.COM USER 

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