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at the Comfort Inn Elko
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Aug 9th, 2020
As a frequent traveler for work, I experience all types of customer service representatives at time of checkin. This establishment has either the best customer service training or they have the most elegant and outstanding gem in Melinda! Her personal skills are unmatched by any I have incurred in my decades of travel. She is a great asset to the hotel and I highly recommend this hotel. Even through a pandemic, she makes you feel at home and relaxed as possible! TRIPADVISOR.COM USER
Aug 4th, 2020
I know what I’m getting when I book a Comfort Inn, but I’ve had bad luck with them lately. Perhaps the company is in trouble? This one is in extreme need of updates (bathroom especially)... wallpaper peeling, mold. Also a weird setup for the sink... it was in the living area. And why do hotels think it’s ok to not have a place to hang a hand towel? The hairdryer holder was falling off the wall. The shower was pretty awful. The cooling system was bad too. When it was running, it was noisy and cold, when it turned off, it was immediately hot. In these COVID times I understand the need for cutting back breakfast, but it was literally a wrapped pastry (although there was a choice of three flavors and they were fresh tasting). Maybe they could have done bananas, yogurt? Anyway that is not the reason for the below average rating. This hotel just needs to update. On the plus side, the bed was comfortable, it was quiet, and the towels were nice. TRIPADVISOR.COM USER
Nice place to pillow your head
Jun 26th, 2020
Our room was nice and clean. Bed was comfy. Doing a little remodeling down the hall, but overall not bad. Desk clerk was very kind. Breakfast is minimal but that is so to COVID so not there fault. Thankful for a good night’s rest. TRIPADVISOR.COM USER
Best hotel in Elko
Jun 19th, 2020
The rooms are spacious, clean and comfortable. The staff is friendly and quick. The services included are on point. I thank all of the staff there to make my trip much more safe and easy. Totally recommended. TRIPADVISOR.COM USER
Dated, clean, friendly, no housekeeping. A little better than average.
Apr 4th, 2020
Pros: - Friendly staff - Microwave - Refrigerator - Comfortable beds - Quiet Cons: - No elevator - No housekeeping - Clogged shower head Stayed Thanksgiving weekend 2019. Hotel was almost empty of other guests. Was not told when booking or when checking-in that there would be no housekeeping staff during our stay so consequently we had to shuttle towels and garbage between our room and the front desk. Property is old but maintained. Horribly clogged shower head (a serious problem with hotels in Elko.) I'd stay again but not before exploring other options. TRIPADVISOR.COM USER
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