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at the Comfort Inn & Suites Airport-American Way
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OK Room-Horrible Staff
Dec 20th, 2020
Horrible staff. There was one that communicated using words so we were able to check in. The others did not even look up or acknowledge that I was standing in front of them. They were lounging on the chairs playing with their phones; not even behind the desk. I did not realize they were staff until one of them got up to do something behind the counter. I asked if there was any breakfast. One of them told me there were muffins. In the morning; I asked for some muffins. She said, "I don't know where they is". There was nothing for breakfast. I understand that there cannot be a hot breakfast due to Covid but there was nothing at all. There was coffee but no creamer and when I asked if they had any creamer the girl laying in the lobby chair ignored me and the one behind the counter just shrugged. As I was checking out I got a cup of hot water for tea and saw the creamer had been refilled....Weird. Just a bad vibe from the people. The room itself was fine. Still, there are too many other hotels to choose from so I will not be back and I strongly suggest that everyone else finds a different hotel as well. This place has some staff training to do! TRIPADVISOR.COM USER
Worst place to stay- vehicle broken into
Oct 29th, 2020
If you want you vehicle broken into !!!.. This the place . The cops said it happens to about every 2-3 weeks and about 6-7 cars at night.. SO PLEASE DON’t STAY HERE!!!!!!!.. The place need security guard on duty or needs to be closed down. The only thing the hotel had was the rooms was clean and building looks good and had fences around to appear like it would be safe ,but not !!!!...SO AGAIN PLEASE DON’T STAY HERE!!!! TRIPADVISOR.COM USER
Smelly and Dirty, Awful Customer Service
Sep 21st, 2020
I basically got the worst room in the entire hotel: bottom floor, next to the outside door and the door to the stairs. Loud noise all night, it was startling and definitely effected my ability to relax. There was also an outdoor spotlight glaring into my window, which didn't allow adequate privacy. There are no screens in the windows, so if you have a pet you can't keep the window open. I wish I could have opened the window without my small kitten jumping out and getting lost forever. I thought my cat had escaped, but I found her underneath and inside of the already damaged mattress. (probably hiding from all the noise). The worst part of my stay was the odor of my room. Instantly hit with a strong cigarette smell. You can tell it has lingered for a while. My breathing wasn't right that night, and I bet it was because of the lingering smoke. When I went into the lobby to exchange $5 to five $1, the entire hallway and lobby also smelled like smoke. It was gross! But wait- 9/21/2020 at 11pm: the girl "working" the front desk ignored me when I approached the desk until I kindly asked "Excuse me?" she looked at me like she was about to beat my face in. She didn't say a word, instead just gave me the ugliest death-glare, pissed that she had to get off her phone to help me at the desk. Very unpleasant experience and I felt like I couldn't even go to the front desk because of the mean and scary lady working it. God forbid she has to get off her phone and do assist a customer. Baffling how miserable she is. I would never recommend this hotel. There are better hotels in the area. I wasn't able to sleep because of the smoke and the noise, and the overall feeling of a dirty room, and the shivers from the meanie at the front desk. I'm kind of scared she's waiting for me in the parking lot... TRIPADVISOR.COM USER
A Certified Hot Mess !
Sep 12th, 2020
I chose this property for my bday getaway and relaxation but I got nothing but a bad experience. I was searching all over Memphis for a hotel with a hot tub available and they were the only ones who had one. So I scheduled 2 nights and checked in late Friday night. When I got into the elevator it smelled like pure skunk and gas, meaning there had been weed smoking going on, even though it's a 100% smoke free hotel 🙄. Going down the hallway to my room smelled like weed and I was on the end of 3rd floor btw. I got into my room and started checking it out and there was a wheel missing from the desk chair, and the telephone didn't even work ! So I was tired and decided to go talk to Management in AM about it. When I go tell him, he's like "maam we will replace the chair and our phones are out for bad wiring" and I'm like "the person who checked me in should inform guest about that and have an alternative for them to reach front desk for what they need." So I leave to go down the street and shop for a bit, come back to get a shower and get dressed, and right before I get in, the power in the entire hotel...goes out 😤. I'm sitting her waiting up to 10 mins to see if maybe it will pop back on...no ! You would think that these people would have a generator for backup...no ! So I go down to see what's wrong and they shrugging their shoulders saying they don't know and don't know how long it would be before restoration ! I have never felt so uncomfortable in my life ! It was 95 freaking degrees outside and I had to go inside my vehicle for comfort ! It had been over an hour passed and I was furious, so I just left to carry on with my plans. When I got back 2 hrs later, the power was on and management had left.Then around 2 am it was young adults screaming a mmmn d partying all down the hallway keeping up noise and I couldn't even call the front desk unless I use my cell phone and it was busy 🙄. The next day at checkout I let him know how disappointed and dissatisfied I was about my stay and I told him I had plan to call corporate headquarters plus give a review. He begged me not to and offered to give me one days stay back, mind you I paid almost 300 dollars for these 2 days 🙄. I was eventually reimbursed what was promised but it should have been better. I truly don't plan on staying there again if I could help it, and the best thing that happened was the hot tub ! TRIPADVISOR.COM USER
WORST HOTEL I HAVE EVER BEEN TO!!!!
Jul 25th, 2020
DO YOURSELF A HUGE FAVOR. DO NOT COME HERE. We needed towels and they had to get clean ones from another room. The carpets are disgusting!!! The whole place is terrible!!! The amount of smoking MARIJUANA going on here, you can’t even see down the hall. They don’t do anything about it!! ******UPDATE****** The FIRE DEPT. was called. They broke up the party. They fire fighters were pissed having to come all the way up here in all that gear. To break up a party. TRIPADVISOR.COM USER
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