Comfort Inn & Suites Stapleton

4685 Quebec St | Denver, CO 80216-3420  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

STAY ELSEWHERE!!

Aug 22nd, 2019

We chose this location because of the affordable rates. The saying "you get what you pay for" certainly applies. This place was far less than desirable. Our first couple of days were fine. The bed was comfortable and everything appeared to be clean. There were issues, however. The shower handle was loose and nearly impossible to turn on. The towel bars were hung so low it is impossible to hang towels to dry. I also noticed damage to the wall & ceiling that appeared to be old water damage (remember that). On our 3rd day we requested housekeeping. No problems there. However, on the 4th day we kept our do not disturb sign up. We returned to discover that housekeeping had been in our room. We left bags open, and my expensive laptop was in the room. NOT OK!! Later that night it rained very heavily. We returned to the room after dinner to discover water leaking from the ceiling (see photos). It leaked all into one of our bags, and we had several pieces of wet clothing. Note we were on the 2nd floor, and the ceiling was leaking. Not sure what the room above us must have looked like. When we complained to the front desk, all the half-asleep employee could muster was a half-hearted "I'm sorry". She moved us to another room, but offered nothing else. VERY DISAPPOINTING!! Upon checkout we complained again, and the young man at the desk offered a sincere apology. He gave us a 25% discount for the last night and suggested we call the corporate office, which we fully intend to do. While the place seems nice, and the rates are great, remember you get what you pay for. I will NEVER stay at a Comfort Inn again! A more expensive option is well worth it. STAY ELSEWHERE!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Our first time at this hotel and it was very nice.

Aug 19th, 2019

We stopped for one night passing through town and was pleasantly surprised. The staff is very helpful and friendly. The room was very clean and quiet and comfortable. We also enjoyed the complimentary hot breakfast before we hit the road. We would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Housekeeping services terrible

Aug 5th, 2019

Employees coming out in out from the laundry Been louder singing there music super louder ask 2 supervisors to help and the say is not my ((((fault))))bad Services looks like those 2 grils are not carrying about the guest TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

terrible

Jul 31st, 2019

Booked this hotel for 1 night..our flight coming from NY was delayed than more 4 hours & didnt get to the hotel until 3am with 3 children..this hotel didnt keep our room & just gave it away..meanwhile we already paid for it as it was nonrefundable..staff was very unfriendly & couldnt care less ..he was on his phone texting instead of helping us out.would definetely not recommend this place! If i could give it a zero star, i would !! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good enough...Traveling with CAT (declawed)

Jul 22nd, 2019

Well, it was a bit of a headache trying to find a place that accepts "cat". Usually when pets ok it means a dog. Pet fee is $25 PER NIGHT, which was ok for us. We stayed 4 nights in a King Room. I called ahead to make sure we had a fridge and I think because of that we got a "suite". It had a livingroom area w/tv that opened to a dining room with dining table that was huge! There was a microwave, bar sink & tiny counter and small fridge in a corner along a wall. The bedroom was separated by a door, so that made it extra quite. The bathroom and the whole room was dated. All of the art work was missing from the walls, wall paper peeling and worn areas in rug, tub had visible repair, shower curtain was torn. It was not super clean but it wasn't creepy. We had prepaid on booking.com so it was non-refundable. It was okay after the first day and comfortable in general. It had a wall thermostat so it kept it super cool as it was 100 degrees outside. The space was good for our cat, she had plenty of space to explore and a huge window ledge to look out while we were gone during the day. The bathroom was large so it was perfect for litter box and had "exhaust". The area can be considered "busy" so close to chaotic freeway or "questionable" but it was not. Shopping closeby, Walmart & Ross and even a Sams Club for liquor. Grocery Stores do not sell liquor just beer, FYI. If you stay here you can avoid the congestion on the 70 freeway by taking Quebec down to Colfax and taking that to all areas of downtown. We went to cherry creek, zoo, botantical union station, Larimer Sq all in 15-20 min, after 10am and even back at rush hour. Denver freeways are a hot mess so we figured this out first day and were glad we did. The staff at hotel were friendly. We did not have linens changed but got fresh towels from laundry room as needed. Breakfast runs out about 9-9:15 if you happen to sleep in. They do not replenish that late. Variety, eggs, meat changed everyday from ham, sausage or bacon, biscuits, yogurt bananas, waffles. Coffee is decent. Parking can be a pain if alot of trucks pull in on their side and take up multiple spaces. We found a small lot in the back and parked under the lights one night, it was ok. Non smoking was a plus and quiet time appeared to be respected as I was not bothered by anyone and our room was right in front of elevator. We did have living room as buffer but I did not hear our tv from hallway. Bed was comfortable and we also had a tv in bedroom so 2 tv's! I would stay here again as it was convenient and for the cost compared to downtown. Tho pictures makes this appear newer an cleaner than it was, or atleast compared to the room I stayed in. Could have been a room used for people traveling with pets? I did not ask or complain. TRIPADVISOR.COM USER 

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