Comfort Inn West

412 White Bridge Place | Nashville, TN 37209-3022  [SEE MAP]Nashville, TN  [SEE ADDRESS]

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at the Comfort Inn West

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Guest Reviews

TripAdvisor Traveler Rating 5

Friendly staff

Aug 10th, 2019

The bed was comfortable. There were plenty of towels and pillows in the room. The front desk clert, Carlos was polite and very helpful. The dark color of the doorways made the hallways feel dreary. Several outlets on the lamps, but no USB ports. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Country music fest

Aug 6th, 2019

Comfortable and clean Good breakfast Cleaning staff did not speak English at all which was a bit tough as could not communicate and were not very attentive and not available Reception staff very friendly TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

My brother was having cancer surgery

Jul 2nd, 2019

The phone jack was pulled out not the wall only had 1 Chair in the room. They had no place to sit to eat the breakfast they served. Had to plug in the refrigerator. They had no television guide to show what station was on what channel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Somewhat Nice Stay

Jun 17th, 2019

We stayed at the Comfort Inn between 06/14/19 and 06/16/19. Approximately at 4:40 AM on 06/16/19, we were awoken by the fire alarm sounding off and evacuated the hotel. We were then given the all clear to return to our room by the fire department. We had learned from the front desk that it was a false alarm and that occupants were smoking in the room which caused the smoke alarm to trigger. Also, we noticed dust buildup on the bathroom exhaust fan and hair on the bathroom floor that did not belong to us. We felt the room could have been cleaned more thoroughly. Our room card did not work properly on the second day and somehow was de-magnetized. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Well Maintained BUT!

Apr 13th, 2019

Stayed at this property earlier this month for 6 days. I found the hotel to be well maintained and the rooms to be clean. The BUT comes in with the area itself. One morning I found the night person asleep in the office. The office was full of cameras so I assume he was supposed to be watching them for security purposes. Another morning he was in the dining area watching tv long before it opened for breakfast. One morning I was standing in the breakfast line when I observed what was an obvious homeless guy enter the lobby and walk past 2 front desk people who never reacted to him. The guy walked into the breakfast area and went to the food. This guy was obviously high on drugs as he was mumbling and unsteady on his feet. He also smelled like he had just climbed out of a dumpster. I elected to dine elsewhere. I don’t have a complaint with the hotel per se however allowing this type of conduct is unacceptable to those of us paying to stay there. As I stated earlier the rooms are clean and the housekeeping staff was very good despite skipping my room completely on the first day. The hotel is convenient to downtown and is right off the interstate. I’m not completely turned off to the hotel but for security purposes you would think the guy you are paying to watch the cameras would be doing that. You would also hope that front desk personnel would pay some attention to people entering and exiting the lobby and be alert to people who are obviously not hotel guest. On my next trip to Nashville I’m not sure this place will be my first choice for lodging. TRIPADVISOR.COM USER 

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