Comfort Suites Abingdon

1093 Ole Berry Rd | Abingdon, VA 24210-4739  [SEE MAP]Abingdon, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Bringing in 2020 with Comfort Suites

Jan 1st, 2020

Very nice people working at this property. The hotel is in excellent shape,probably had a face-lift recently.The suite was a bit disappointing,in that there was only one TV in the sleeping quarters. We request a suite for our Family to enjoy their preference in the living area,normaly with a TV, and the sleeping area with a TV. It was akward to try to comfortably watch TV on the bed on a chair,been much better with a larger TV in the living quarters.My wife had a minor incident in the parking lot with a reveler but fortunately no big deal.The breakfast was your typical fare for Choice Properties.The employees do have a vested interest in their guest and make sure the room and the anemities are up to par. Nice hotel,great employees who genuinely care about their guest. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Oct 28th, 2019

This hotel has strict regulations concerning cancellations. I had three days to travel from central pa to Atlanta for a funeral. On the way back we had a reservation for this hotel. We followed google maps and a Comfort INN was at the exit we were directed to get off at. After a rough couple of days, we were tired and thought the INN was our Comfort SUITES. The INN and surrounding area looked awful to us, so we decided to try to get a refund, not realizing it was not the correct hotel. We Never saw the SUITES hotel. Customer service for Choice hotels could not help us. I called the manager on the following Monday, and, in spite of my personal circumstances, she stuck to the policy. I understand that in business the bottom line is what counts, but a manager must realize that they stand to lose more than the price of a one night stay if they are totally heartless with their strict policy. I can provide a copy of the obituary, if necessary. I now, and for quite a while into the future, will not only remember this, but inform my coworkers to avoid this hotel completely. That is a promise. Just an FYI, the comfort suites in Salem, va has a much better manager. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Sep 5th, 2019

This is an exceptional Comfort Inn that is owned by someone who really cares about the customers and the experience they have while staying here. What a great and attentive staff, led by Kate their manager. You'll be happy if you choose this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Money Hungry! No consideration for those with medical conditions!

Aug 21st, 2019

I attempted to cancel a reservation here (over a week prior to my trip) due to having a medical condition which prevented me from making the trip. They refused to cancel the reservation and will be taking my money anyways. Any company that will not make exceptions for those with medical conditions should not be supported. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very Pleased

Jul 18th, 2019

This Comfort Suites got an "A" from us. The room was huge & clean. The front desk staff was pleasant & gave a good restaurant recommendation. This is what we expect & got from a Comfort Suites. Thank You. TRIPADVISOR.COM USER 

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