Comfort Suites Airport

140 Cusick Rd | Alcoa, TN 37701-3126  [SEE MAP]Alcoa, TN  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Dated and Musty - Wouldn't Stay Again

Feb 9th, 2020

I usually book with another chain, and now I know why. The only reasons I booked with this hotel was that it was very close to the airport, offered a free shuttle, and would allow me to leave my car there over the weekend. Yes, it is close to the airport. Yes, there was a free shuttle. However, we had to sit and wait for over 20 minutes even though we had the pick up time scheduled in advance. Yes, they did allow me to leave my car there Friday and Saturday nights, but I had to pay an extra $50.00! The hotel was no where near booked...lots of empty spots. It might be a good deal if you wanted to leave your car there while you go on vacation for a week, but it would have been just as cheap for me to leave mine at the airport. Had I known in advance that I would have to pay $50.00 extra dollars I wouldn't have stayed here. Now, to the really bad part. This hotel is VERY dated. My room looked like something from an old 70s movie. The walls are paper thin, and when people walk by in the hallway, you can hear every single word. The room was musty mold or something. It was bad! I woke up with a splitting sinus headache, and I know it was from that awful smell. There was a free breakfast. Standard cereal, waffles, etc., Honestly, I wouldn't stay here again if it was free. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Look elsewhere - BUGS, Disrepair, Poor Management

Oct 13th, 2019

TLDR: Stay somewhere else. This place is in disrepair, bug infested, and management is asleep at the wheel. My wife and I arrived late Friday evening (10/04) at the Comfort Suites due to proximity to the airport for an early morning flight at TYS. We expected a clean room in a decently maintained hotel, what we received was nowhere near our expectations. Over the course of our one night stay we discovered and/or determined: The hotel is in disrepair. Our room smelled as if it were a combination of mold/mildew and previously a smoking room. The bed linens were tattered and ripped and utterly worn out (see photo). The bathtub/shower was broken and the stopper on the faucet had a pony tail tie (from the previous guest? (YUCK)) (see photo) wrapped around it to engage the shower - smart, but that didn't work. And, worst of all, BUGS (cockroaches) around the A/C and bathroom. I presented photos to the clerk on duty the following morning 10/05 (Older lady, perhaps 50's-60's). Her reaction gave me the impression that this was not a one-time occurrence and ultimately did not care. Just stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

nice room

Oct 4th, 2019

the room was average and clean. staff was very friendly. would stay here again in the future. restaurants close by. not too much else to say but they want 200 characters minimum. okay place to stay will be back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Stayed Twice, Two Moldy Bathrooms, No Review Email Sent

Sep 3rd, 2019

Well, we stayed here twice in the month of August. This hotel has pluses and minuses. Good things: staff was friendly, convenient to airport and restaurants, comfy bed, and a good breakfast. The bad stuff: both our rooms had mold in the bathroom. The second stay was so bad I asked the front desk if our room was under construction. He had no response when I showed him my photos. Usually hotels send a survey email after a stay, but I did not get one from this hotel for either of my stays. Disappointed that this is a Choice hotel because I use them a lot. However, with a bit more attention to detail, this place could easily earn a 5 rating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Aug 31st, 2019

Very fun and nice staff. It was very clean and comfortable in the shower and room. Very close to good drinks. Also close to very nice restaurants. The shuttle staff were very nice. We used to stay and fly out because of our vacation cruise TRIPADVISOR.COM USER 

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