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Oct 27th, 2020
ROACHES!!!! They were awful! And it didn’t seem to be a big deal! No since I don’t want them in my house, everything is outside until I can spray! The place seems “tired” we will not be back!! Place just felt dirty, had to have someone come in and vacuum but the roaches were just too much! I’m not talking one or 2, every time I turned around there was another one , we left early! TRIPADVISOR.COM USER
Aug 3rd, 2020
OK, so I ve been writing review on here for a long time now. I totally hate writing bad reviews. very upsetting. well, I had to rebook this trip because my husband had gall bladder emergency surgery the original week we were suppose to go July 10th. My bestie's birthday weekend get away. So they were kind enough to rebook me and said they had put us in rooms right next to each other, well we got there friday night and the rooms were BETWEEN THE ELEVATOR AND ICE MACHINE. SOOO, had to go back downstairs and have William fix it. He did and put us across from either other. Ok , so my husband said I should have complained but I was feeling happy that we were even on vacation after his surgery fiasco. So I let it go. PLUS it was really hot in that hotel in the lobby. phew. Ok, Friday night ended semi-successfully ,until I woke up with an upset stomach and the toilet would not go down. My best Friend across the hall had the same problem, she actually had to get a plunger from downstairs at 2 AM. Then the night ended. Sat am up and going, elevator wasn't working, which made things very inconvenient for my famiy and I. . The manager had to keep resetting it. I still had some what of an upset tummy so I Went to see what kind of Pastries the kitchen had. She wasn't very nice and I asked her if she had any thing besides oatmeal and apples. She stopped what she was doing and got me some pastries. I took one, reheated it. It was ok, I miss my hot comfort suites breakfasts. So ate that with some apple juice and my family and I went on our way for the day. Came back Saturday night after a very busy and fun filled day, showered, crawled into bed. about 2 am I thought I was dreaming about the smell of REIFFER And then I thought I was dreaming that the alarms had gone off. NOT A DREAM> some PEOPLE on the first floor decided they wanted to TOKE their room out and it smelled up the ENTIRE NON SMOKING HOTEL!! People had to wake up, get dressed, wake their kids up and evacuate the hotel. I m talking families with really small kids and even new borns!! WHAT is wrong with people!!!!! so that lasted til about 4 am. We were all good and ANGRY. Plus the elevator didnt work AGAIN. We finally got back to sleep, woke up, packed up , headed to checkout, elevator broken again!!!!!!!! I went to the desk to check out, not a single word was spoken by house keeping, the front office clerk, no one. not even an apology for all of the INCONVENIENCE they had put everyone through at 3 am because of some IGNORANT PEOPLE that should have been asked to leave the premises altogether!!! just a very very disappointing situation altogether. We were already gun shy about traveling with covid- . I havent left my house since my surgery in January, so i REALLY needed a trip away. And comfort suites normally ALWAYS comes through, well not this time. backed up toilets, sucky empty breakfast, broken elevator all weekend and the fire caused by RIEFFER smokers at 3 am waking up the entire hotel. so very upsetting My bestie had a bad ankle and we had to carry our luggage 3 stories down with our husbands help. it was just horrible and Trip Advisor does not allow you to use profanity on here, but believe me, if I could I WOULD I dont think we wiill stay at this hotel again. at least not in that location. very very disappointed. TRIPADVISOR.COM USER
Aug 3rd, 2020
Receptionist was helpful and happy. Breakfast (pandemic) was prepackaged pastries and could have been better considering the to go options we had at Avid Hotel including a savory breakfast sandwich. Room was well appointed, quiet and comfy. Lots of shopping and restaurants around the hotel. AC works wonderfully and acted like a white noise machine. The hotel floor stunk like hot dogs as one guest room must've cooked some in the in room microwave. Cons: housekeeping failed to clean the tub of the soap and shampoo used by the prior guest, so they didn't restock these items either. The shower towel mat was also not replaced. Also, they didn't clean the toilet as the seat was up and pee was all over the seat. Luckily we brought hospital grade disinfectant wipes and Microban spray to clean all surfaces ourselves. TRIPADVISOR.COM USER
Jul 22nd, 2020
Comfort Suites Mobile East Bay is along the freeway but does require some "zig-zagging" to get there. COVID protocol was in place. Our room was clean. Due to the virus breakfast consisted of wrapped pastries, fruit and yogurt. TRIPADVISOR.COM USER
Jul 2nd, 2020
I thought the hotel was very nice. Of course, I’d prefer a larger assortment of breakfast, but it’s just the times. Still had yogurt and hot oatmeal. I like this area being right off the highway. Room nice and spacious. You could smell they really cleaned it. Friendly staff. Perfect pillow. No complaints. TRIPADVISOR.COM USER
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