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at the Comfort Suites Freeport
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Great customer service!
Nov 4th, 2020
The staff at this hotel in Freeport, Maine was excellent. They were helpful, knowledgeable, and friendly. The hotel was clean and well maintained. My room was very comfortable and the price was affordable. TRIPADVISOR.COM USER
Clean and quiet
Oct 4th, 2020
This hotel worked out great for our weekend stay. The room was clean and the hotel was quiet. I believe I left my necklace in the room so I am anxiously waiting for the hotel to contact me with good news! TRIPADVISOR.COM USER
Rude and dirty!
Aug 17th, 2020
The hotel is not in good shape, it has a bad feel from the second you walk in, the bathrooms in the lobby are urine soaked and dirty. The hotel clerk is rude, she argued with us about signing a blank form for them agreeing to a specific rate for the night (we used Hotels.com and pre-paid) but the amount was blank and we refused to sign. She kept arguing. We left. When trying to reach the manager she would not allow us to transfer to them and she is the one answering the phone. Hotels.com told us she refused our refund stating we “threw things at her”. Now I wish I had but I assure you we are civilized people with manners and would never even consider it. In addition, the desk is blocked with plexiglass so even sliding papers was difficult. This hotel is old and worn, the staff is rude, the bathrooms are gross and the lobby smells weird. I’m thankful we never made it to the room as now I see many other complaints written about how dirty it is. The vibe there is not good and any money spent here is a waste of your time and money. I have filed a complaint against them for my refund. TRIPADVISOR.COM USER
Jan 5th, 2020
I have to say that quality suites was once comfort suites and since they change the name it’s going down hill a little. The pool area was not well-maintained and there was no water in the hot tub. The place needs to be remodeled and cleaned up just a bit. The front desk people were very nice and accommodating and the breakfast was good. TRIPADVISOR.COM USER
Hostess needs help w manners
Dec 8th, 2019
We come up to Freeport every year and we usually stay at the Hampton Inn. We decided to stay at this hotel due to the price and reviews. Upon arrival yesterday (we arrived at 230, check in is at 3) we were greeted by a very unhappy woman behind the desk w "we are not ready for check in now, we don't have any clean rooms." We have never been to a hotel where we were greeted like an inconvenience and with such rudeness. We left and came back a few hours later and thank goodness there was a pleasant woman there instead. She was very nice and accommodating and our stay was redeemed. TRIPADVISOR.COM USER
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