Comfort Suites Newport

420 Riverboat Row | Newport, KY 41071-4556  [SEE MAP]Newport, KY  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Hotel has seen better days

Jun 20th, 2020

Upon arriving I noticed the hotel had plenty of parking outside and under the hotel. The view of Cincinnati and the Ohio River looked nice and was looking forward to my riverfront room. Once in the lobby I received a good check in experience quick and easy. I had requested a top floor room but the hotel had the top 2 floors closed so I was stuck with a room that had a partial view of the river and a full full view of a restaurant. My room was heavily smoked in at one time and the extreme overbearing bleach used to cover it was of little help. The room was other wise clean. The bedding was fine except the pillows were very worn. Breakfast was another treat. A grab and go bag consisting of a water and grain bar!! Yeah I get the C-19 precautions but this hotel used to offer a full breakfast and the best they can come up with is WATER & GRAIN BAR??? REALLY?? The price for a stay hasn't changed! This hotel is in a beautiful location. It needs to be updated and more attention pain to the partying that goes on outside on the hotel grounds. Beer cans overflowing the trash. Don't think I'll be staying here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

poor

Apr 30th, 2020

I reserved this hotel for Labor Day weekend in Feb 2020. The rate I had for 2 nights total was $364. Then a few days ago I received an email, they had raised my total by $222 making it $587. I called Choice Hotels to dispute this. The first gentlemen that I spoke with said he had never seen that before. Then, they put me on with a young woman. They couldn't find anything. Now, surely they should have been able to see the original reservation. I told them I had the email from both the original and the last one with the price difference. I sent it them as I was asked to do. That was Mon. Now it is Thursday still no response. So, I booked a different Hotel for that weekend and cancelling Choice hotels. I never knew that once you booked a reservation that they would change it. Isn't that part of the purpose of booking in advance so you know what your costs are? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Stay

Mar 1st, 2020

Its a shame I have to write a terrible review for such a beautiful place. I stayed last week in a river front room and what a beautiful view. After being there just a short time I realized the heat didn't work. I went to the front desk and she offered me room on the fourth floor so I took it. I get to the fourth floor and the room hadn't been cleaned and ther was someone's belongings still in the room. I ended up in the room with no heat after a long day. I asked that a manager call me and never heard back. On Friday I called and left another message asking the manager to call and never heard a word! I hate writing bad reviews without first giving them a chance to rectify, but they won't even call me. Sad to say that when I'm a Platinum Member with Choice Hotels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

No hot water, dirty bathroom

Feb 22nd, 2020

After checking in and accessing our room, we immediately noticed the bathrooms were 'cleaned' by someone in a hurry and has no attention to detail. Hair visibly on the floor and shower areas, and the sink counter. Not a big deal, whatever. After spending the night, with a room facing a major roadway, thin walls enabling me to hear the TV in the room next door which, which leads to almost no sleep, we woke up at 7am to no hot water. I let the shower run for about 5 mins, waiting to see if it would get warm, since we were on the 6th floor. It never did, however the drain was so slow that the water backed up in the tub about 4 inches deep. After calling and alerting the front desk, since they had no idea, they stated they would need to contact their maintenance dept, as they were not yet at work. Keep in mind this is 7am, busy hotel and checkout is 11am. I proceeded to clean up as best I could with freezing water, packed up and went downstairs to check out. I asked about the issue, was told it was the entire hotel and a reduction on the bill was not possible, as it wasn't their fault, and they didn't mean for this to happen. I was told they were sorry, but that meant little when expecting to be able to take a warm shower. Definitely not an experience I would repeat and would certainly not stay at the hotel again. Stay elsewhere unless you are ok with sub-par rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Needs an update

Feb 15th, 2020

We stayed here last summer but had a nicer room that time. When we arrived this time we were given a 6th floor room, took our luggage up after waiting on the very slow elevator and then discovered that neither of our keys worked. My husband went down to the lobby to get them fixed and my daughter and I waited. When he returned, the keys still wouldn’t work. We all three went back down that time, again waiting on very slow elevators. This time someone at the desk informed the girl helping us that the particular room she gave us is having issues with locking. So we were now given a room on the 2nd floor. This room was definitely rough around the edges and worn out. Where there should have been a couch was only two straight backed formal chairs. The heat wasn’t turned on or was extremely low and it was 14 degrees outside so it took a goo while to warm up the room. The bathroom had one bar of soap so it had to be used for hand washing and showering - gross! The toilet paper was so thin you could see through it. I’m glad we were only staying for one night. TRIPADVISOR.COM USER 

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