Comfort Suites Newport

420 Riverboat Row | Newport, KY 41071-4556  [SEE MAP]Newport, KY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Needs an update

Feb 15th, 2020

We stayed here last summer but had a nicer room that time. When we arrived this time we were given a 6th floor room, took our luggage up after waiting on the very slow elevator and then discovered that neither of our keys worked. My husband went down to the lobby to get them fixed and my daughter and I waited. When he returned, the keys still wouldn’t work. We all three went back down that time, again waiting on very slow elevators. This time someone at the desk informed the girl helping us that the particular room she gave us is having issues with locking. So we were now given a room on the 2nd floor. This room was definitely rough around the edges and worn out. Where there should have been a couch was only two straight backed formal chairs. The heat wasn’t turned on or was extremely low and it was 14 degrees outside so it took a goo while to warm up the room. The bathroom had one bar of soap so it had to be used for hand washing and showering - gross! The toilet paper was so thin you could see through it. I’m glad we were only staying for one night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Motel in need of an upgrade.

Jan 21st, 2020

Stayed here several years ago and it was wonderful, but has apparently gone downhill. Checked in around 4:30 PM on January 19th. Upon entering our room, I could see that it was more run down than a few years ago. Carpet was frayed, some wood moldings were missing, and even the carpet in the hallway was old. That really didn't bother me too much. But housekeeping needs to do a better job. One of the beds (room 326) was not a "pedestal" and there were candy wrappers, candy, and misc "garbage" items under it. Also items under the night stand. There was lint on the decorative pillow on the couch, and the shower curtain was dirty and had mold on it. Breakfast was lackluster, with the eggs tasting like they were "powdered" eggs. There was only "Promise" and another kind of "fake" butter, but no real butter. On the good side, everyone we met on the staff was very friendly and polite. Motel is withing distance of several restaurants. I am hoping that with the Choice Chain doing major upgrades at their hotels, that this one will be on the list. It was great when we stayed there a few years ago, but unless it is upgraded, we will not stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Room smelled of marijuana and dirty.

Jan 13th, 2020

We tried to check in at 4p but we were told there was not a room ready. With my husband being a diamond member I would have thought they would have had a room ready. When we came back after our night out the room we were given smelled like marijuana (incredibly strong), there was a Kroger bag tied over the smoke detector and there were white stains all over the floor. When we tried to call the front desk we had to call 3 times and each time it rang over 30 times. They had no other room for us to change to. When we checked out we advised them of the issue and we were told they couldn’t help us to call customer relations. I called customer relations and we are waiting for a refund. When customer relations called the front desk they told them we never notified them of this situation which we did twice! As a travel agent I would be wary to book my corporate clients at this hotel ever again after that incident. The rooms are a nice size, the view is good but they aren’t clean and the service was bad. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Thanksgiving holiday nightmare at the not Comfort Suites, Newport!!!

Dec 1st, 2019

If you are so unlucky to have to stay at the Comfort Suites Newport KY, be sure & get a room on the Ohio River side of the building or you will be awake most of the night from Interstate traffic! Don't expect the front desk to mention this to you. Also, do not expect WiFi! I never was able to get on the WiFi supposedly available in the hotel. Next, do not expect the heat to work in the room at 35 degrees. We woke up shivering in the middle of the night! Stay at the Hilton Garden Inn if you want a great breakfast! We, much to our disappointment, waited too long to make reservations. NEVER AGAIN!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

It's cheap

Nov 23rd, 2019

As many of the hotels downtown Cincinnati were full, this was kind of a last minute solution for us. I stayed here for 4 nights. It was very cheap, but what you get is in line with that price. Rooms are spacious (the bed is good !) but very old, and require a lot of refurbishing. The bathroom, especially the bath, looked very worn out. Breakfast is really poor ; but you can make your own waffle, and that was quite OK. TRIPADVISOR.COM USER 

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