Comfort Suites Valdosta

1332 N Saint Augustine Rd | Valdosta, GA 31601-3536  [SEE MAP]Valdosta, GA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1


Nov 1st, 2019

I checked in around 8:30-9:00 with my son, granddaughter and niece. The 1st room we were given was dirty (dusty, didn't look vacuumed) and it had no pull out so we asked to move (we ASKED) the 2nd room was a little dusty but at this point I just wanted to get these kids to bed. As we unpacked and started getting ready for bed my niece said her socks were wet? So I felt the carpet and it was wet. I called down and asked if the carpets had been cleaned (due to the big paint stain on the floor) the clerk said they were and them silence. Since we already unpacked I told the kids just wear your shoes until bed (we were NOT offered to be moved anyway) about an hour in I noticed my wallet was missing I called to see if I left it at the desk and I had not. My son asked do you think you left it in the other room? I went down and asked for a key to the 1st room to see if my wallet was there where I was met with a very rude night auditor. After a little time I got a key and indeed found my wallet in the room I had left it on the desk. Went down and returned the key and said I was sorry and thank you....NOTHING no smile no emotion. Ok? I couldn't sleep and due to our socks being wet and a few damp clothes I went down and got laundry soap to was our clothes. Again NOTHING at this point I really don't care anymore. The last time I had to go down was after 6 to get more quarters I stood there a while before she noticed me. My quarters came with the same emotionless nothing. Now I'm done and get my family up to get ready and get out of there. Spent a wonderful day with my family and came home. I called to speak to the GM about my experience and without saying the exact words he basically called me a liar!!! His employees are NEVER rude the carpets WERN"T WET, the room WAS NOT DIRTY! I assure you I'm NOT a liar. I hate complaining due to working for a Choice property but this was crazy. I will NEVER stay here again. Choice also notified. I strive to give excellent service and I do not lie! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hidden Gem

Nov 1st, 2019

I love staying at this hotel! The staff makes me feel like I'm at home. They remember what room I like and they always welcome me with my name. I've only stayed here a few times and they are so awesome that they already know my name! There are many, many restaurants that you can walk to. Mostly chain restaurants but after driving and working all day, I'll walk to get dinner verses driving. Also, during the week they host a welcome reception with free beer and wine. Free? Yeah, that's why I stay here and no where else. The rooms are spacious, clean and modern. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Apparently they are Cleaning only a part of the Room

Oct 31st, 2019

My Husband and i stayed overnight at this Comfort Inn and Suites in Valdosta, Ga, exit 18. St Augustine Rd. I thought it would be a nice, clean Hotel. It was NOT. The Room looked good, was crammed w Furniture, 2 Queen Beds, a large Sofa and a Bench seat. It was a while before i saw how filthy dirty the Bathroom was or how Stained the Bench Seat was. After i had changed i noticed all of that, how dirty the bathroom door was. Inside and out, completely filthy. Upon more inspection i found the floor, walls near Commode, baseboards, all filthy. Nothing had been cleaned in many months. Then later i saw how stained the Upholstered Bench was at the foot of one of the Beds. Then since too late to do anything about it, I was not up to packing up all and moving, I had already changed out of my Clothes, i decided i would just tell them about it the next day. I took a few pics since anymore People are not always kind when You have to complain, i wanted Proof, just in case she didn't believe me and didn't want check it out herself . I went to bed and before i started getting ready to check out the next morning i called the Office. The woman that answered the phone said she would give us a disct when i checked out. No Apology. Not one word about what i was telling her. So when i stopped at desk i told the Desk Clerk what had happened and how i had talked to someone and she said we would receive a disct. She seemed to believe it was nothing, I explained it was not just a small thing, that the Door, walls, baseboards, bench seat were filthy dirty. Not a small thing. I asked if she wanted to see my Photos i had taken but she said no, she was not interested, period. She said they were giving me a $10 credit. I was floored. I left and immed filed a complaint w Choice, Comfort Inn. I paid what i consider a fair amt and for that you should have a clean door, clean bathroom, etc. Not nasty and dirty! The Corporate Office reached out and said they were giving me pts. They should have given a full refund. I won't be staying w them, anymore. I am posting photos! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

I will not stay here again

Oct 8th, 2019

First of all, the lady at the desk did not seem to like her job. She was not very pleasant and in my opinion shouldn't be dealing with people arriving off the road. the lady on duty the next morning came through the dining area and didn't seem much good morning , how is your day to any of the guests around her. a little kindness and pleasantry goes a long, long way. Also the hotel needs to be updated really bad. all the doors and halls on the third floor are in bad need of a good paint job. very dowdy hotel in more than one way. Spoke with the manager a few minutes ago and I believe HE trained the two ladies. I won't stop by here again. Our two children graduated from Valdosta State back around 2000 and we like to frequent Valdosta, it's a nice city..... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Comfy beds Hot breakfast Low cost

Sep 2nd, 2019

We slept well on the comfy beds. They serve hot breakfast in the morning. The rooms are set up comfortably with a mini fridge and microwave as well as a desk and small couch. I will return and recommend to others. TRIPADVISOR.COM USER 

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