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at the Condado Lagoon Villas at Caribe Hilton
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No Frills But Nice
May 5th, 2020
This hotel is not affiliated with Hilton. It's a nice location with restaurants and a little beach within walking distance. They're very particular about giving clean towels and you don't get maid service every day but you get what you pay for. My room was clean and came with AC. TRIPADVISOR.COM USER
Mar 8th, 2020
Our unit was basically a small hotel room with two beds. The "kitchenette" only had a tiny bar fridge and a sink and a microwave. It had almost no dishes or glassware. There is a nice balcony. It faces the lagoon which is tree lined, so you don't see much. There's no sitting area inside other than a two seat table, but if you use that you have no place to store your stuff. The closet is small. Beds are very hard. This place is ok for a couple of nights, but not suitable for a longer stay. There are a few restaurants within walking distance, but if you want to go to old town or Condado, you will need to hire an Uber. There is a beach within walking distance. I wouldn't stay in this area again. The facility has friendly staff and they are very security conscious. You can connect with group tour reservations at the Hilton and there are several shops and bars and restaurants in the hotel. There is a food court type restaurant almost next door and it can be noisy when they blare their music late at night. We had several problems in our unit and it took a few days to get things corrected. The maintenance people don't seem to work on the weekends. TRIPADVISOR.COM USER
Great Customer Service & Beautiful View
Feb 19th, 2020
The hotel is in a great location, the rooms and pool were nice and clean. Beautiful view! Short walking distance to the beach, restaurants and bars in the area. We came here for a friend's 30th birthday and Jhonathon was very accommodating, letting me decorate ahead of time and even letting us know when she would be heading upstairs. We ran into one of the guys at the front desk outside of the hotel and he was very helpful even during his time off. It's obviously not an all inclusive, so don't expect that, but overall we had a great experience and would definitely come back. TRIPADVISOR.COM USER
Think more Air BnB than hotel
Feb 15th, 2020
A little too loud (thin walls and general noise outside), facilities are not the nicest or welcoming (pool, hot tub, gym). Good central location between Condado and old San Juan. Probably wouldn’t stay again, I’m sure there is better for the $$. TRIPADVISOR.COM USER
Worst Hotel In Condado
Feb 13th, 2020
I stayed in this hotel from 2/05 to 02/13/2020. When I first tried to check in they made my family and I wait an hour longer than stated on my confirmation notice.. After several days of staying in the hotel a ring of mine went missing after my room was cleaned. I wouldn't recommend you stay in this hotel because the cleaning crew may rob you and management wont care. They don't even offer a do not disturb sign for the door. After I reported it they wont even provide me with the name of the person who cleaned my your room. TRIPADVISOR.COM USER
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