Condado Vanderbilt Hotel

1055 Ashford Avenue | San Juan 00907  [SEE MAP]San Juan  [SEE ADDRESS]

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at the Condado Vanderbilt Hotel

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Guest Reviews

TripAdvisor Traveler Rating 5

Memorable 50th Bday Celebration!!!

May 21st, 2020

From the time I walked in until my last day... three days in heaven with the most amazing staff even under these conditions everyone went above and beyond my expectations! I must say they are taking safety very seriously (masks, gloves, temperature and cleaning very thoroughly). I can’t say enough good things about the staff, the amenities, the comfort and cleanliness during my stay! Even though the public areas are closed for the time being because of government precautions (corona virus), rooms like 901 are just amazingly private and with two balconies beach front and lagoon view you feel outside too!! There are many restaurants for take out and delivery nearby, as well as a supermarket and even some coffee shops. There is a small convenient store right across the street and a Ben & Jerry’s less than 5 minutes walking away. Julio from security, Mayra and Juan Carlos from front desk and Gwendolyna and Noemi from housekeeping... just such lovely people that brought the experience to another level. It seemed like there weren’t too many people staying these days and the three days spent here I felt really well taken care of! I definitely recommend staying here. I’m really happy to have chosen to stay here for my 50th Bday Celebration! Thank you all!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very impressed!

Mar 28th, 2020

This is a must when you visit Puerto Rico! The resort is wonderful. The welcome is friendly and gracious. Hotel grounds are beautiful , views from the resort are stunning, and the service is excellent specially from the reception team. We were able to meet the front desk manager Edgard Santiago and he made sure all of our needs were met. It is a quiet resort and uncrowded. The room was beautiful, tastefully decorated, and well appointed. It was quite large with a living room (and sofabed), full sliding-glass doors, bedroom, bathroom and two vanity areas. There was plenty of closet space and luggage area to unpack. The king bed faced the window so we had ocean and sunset views. From our 2 balconies we enjoyed the sound of the ocean. We would definitely return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Weekend Getaway

Mar 27th, 2020

My husband and I stayed here for two nights before a cruise. The property is very clean and staff friendly and helpful with a spectacular location. We had a jr king suite with a balcony and ocean views. There was bottled water and mini bar items included in the room, which was nice after our flight. The pools are located around the property, allowing people spread out, so it doesn't seem too crowded. Delicious lunch at Tacos and Tequila was even served in our pool chairs. We ate dinner at STK which is on site, then enjoyed cocktails and live music in the lounge in the lobby at night. We felt safe walking outside at night as well to the casinos nearby. We look forward to return next year! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible customer service by front desk manager, Edgar!

Mar 25th, 2020

We ended up at this hotel on the day Puerto Rico was shut down due to COVID-19. We were informed at the hotel that we had to stay in our rooms and flights may become scarce. We were exhausted from an overnight flight, so we laid down for a few hours. We used two rooms for less than 9 hours and drove back to the airport to book an emergency flight out. When we checked out, the ladies at the desk were sweethearts and said all we had to pay was the tariff. That I completely understand, you can't get around tariffs. I've been home for a week and trying to get refunds on all of our travel, so I finally got in touch with Orbitz and they contacted Condado Vanderbilt's front desk manager, Edgar. He told them he would refund all nights but one. Now I wouldn't necessarily have a problem with this if it wasn't at FULL price $855 and the fact that we didn't use the rooms for a FULL day! So once Orbitz told me they had done all they could, I contacted Edgar myself. I went back and forth with him several times trying to explain that I wasn't asking for him to refund the whole amount of that one night room charge for both rooms, but at least cut us a break because we only used them for a matter of hours. He absolutely refused to listen to me and kept repeating that he authorized the refund of my remaining nights like he was doing me a favor! In light of this global crisis, I asked him to not price gouge me and he didn't want to hear anything I had to say! That is horrible customer service! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very Nice Vacation in Condado Puerto Rico and stay at the Condado Vanderbilt Hotel

Mar 22nd, 2020

Initially, I was concerned about vacationing in Puerto Rico because of recent earthquakes. However, the stay was great. Let me start by saying that the hotel is really nice, and the restaurants are exceptional. We had dinner at the 1919 restaurant. It's a bit pricey, but totally worth the experience. It was delightful and delicious. The service is at the hotel is excellent. Everyone from the team working at the front entrance to the concierge, receptionist, pool attendants, bartenders everyone is excellent! The place is immaculately clean. To provide an honest and balanced review, I will share a few items that were not to my liking. The first was that when this vacation was booked - we booked an oceanview room. However, that translates into a corner or side view, and most of these rooms don't have a balcony. Just be aware of that. We upgraded to an Ocean Front View with a balcony, so make sure you are aware of this when booking if this is important to you. Secondly, I found that on the lower floors can be noisy. When we switched to the 12th floor, it appeared to be quieter. Lastly, while switching rooms, my friend left her charger in the first ocean "view" room, and within minutes when we realized it, we called the front desk and housekeeping. However, the charger was never found. It was unpleasant to think that the charger just vanished into thin air in moments. Oh well!. Overall great trip! I hope you find this review helpful. TRIPADVISOR.COM USER 

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