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Dec 26th, 2020
Despite the current limitations, Congress Hall, is a great enjoyable destination. The staff is working hard to make great memories from your visit. This time, I was really impress from Michael the Front Desk Manager. Very charming young guy, he really has a high standard of customer service. Almost all my room issues were resolved promptly. Just one suggestion: please provide a customer service training to the Blue Pig waitresses. It was our only unlucky exoerience. TRIPADVISOR.COM USER
Dec 21st, 2020
It was our first time staying at Congress Hall. Location is the best, one minutes walk to the beach and same distance to the downtown. Very clean, friendly staff and very close to hundreds of great restaurants. Highly recommended. TRIPADVISOR.COM USER
customer service is THE WORST
Dec 14th, 2020
my three sons and i spent five days during thanksgiving, 2020. we have the presidential suite for the entire time--housekeeping was DREADFUL! THEY DID NOT MAKE UP ONE OF THE ROOMS ONE DAY, only ONCE was the room vacuumed--UGH! after i left a very generous tip for the housekeeper that morning the greeter at the boiler room was nasty and mean. we wrote a letter to the president of the hotel chain airing our concerns--to no avail. he never responded to our concern. i am glad i conduct my business with more respect. i am only writing this review because the owner refused to address my concerns. we had breakfast one morning and were not notified the menu was fixed and painfully expensive--had i been notified we would have had breakfast someplace else. customer service was terrible. we always travel first class--i shall never return to this hotel...do yourself a favor and visit another hotel for better service and more respect. TRIPADVISOR.COM USER
Dec 13th, 2020
We had a wonderful stay at Congress hall. We couldn't have asked for a better location. The charm of the resort was amazing. The food was delicious! The winter igloos were beautiful. We will definitely be back. TRIPADVISOR.COM USER
Dec 5th, 2020
I have been coming to Congress Hall for many years , multiple times a year . We love it here. However on this particular visit , we had tried to get a drink in the bar and due to trying times we were told without a reservation that would not be possible . We were then directed to the outside Veranda for a drink which was to open at 3pm . We stayed outside and waited and at 3pm we were told not yet . At 3:30 we again inquired and we’re told the outside bar just opened and the rules changed and you were now able to walk up and wait in line (which a line already formed ) The manager at the time Mike over heard my conversation and told me tough times . I explained I’m aware of trouble times . He then-again reiterated troubled times and asked if I wanted the truth . As a first responder I certainly understand troubled times . This however was an escape for two nights which I might add was not cheap . So if times are that tough don’t charge me that much . Your right it is tough times for All. TRIPADVISOR.COM USER
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