Corinthia Hotel London

Whitehall Place | London, ENG SW1A 2BD  [SEE MAP]London, ENG  [SEE ADDRESS]

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at the Corinthia Hotel London

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Guest Reviews

TripAdvisor Traveler Rating 3

Afternoon Tea

Feb 15th, 2020

Afternoon tea, which sadly left us slightly disappointed. According to the website takes place in room I can only describe it as the foyer, in the middle of the hotel, this meant that through the whole experience people were constantly walking in and around our table, not very relaxing. Also very upset to find that there is a service charge regardless of party size of 12% added, not something I saw advertised when I booked. I’ve had afternoon tea twice at the Ritz, I was hoping this would be on par, sadly not, wouldn’t come again. Food was ok, did not blow me away. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Afternoon Tea Superb

Feb 15th, 2020

Faultless, the staff, the building, the food, Incredible service from everyone special mention to our waiter Alex and the the delightful pianist, everyone achieved the perfect mix of exemplary service with a relaxed atmosphere TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Amazing facilities and location - bit of a mix up with the staff

Feb 13th, 2020

Very central and just a few steps away from embankment station and embankment ferry terminal. If you just want to walk, Trafalgar square and Covent Garden are within 10 minutes, and there are a host of theaters not to mention the London playhouse directly opposite. Without a doubt the crowning glory of the place is their state of the art spa. The swimming pool and giant hot tub is incredibly futuristic. There are even sleep pods where you can grab a much needed rest after your swim and sauna. Complimentary nuts and fruit with ice cold water in both the changing rooms and sleep pods. You could easily loose days in there. The breakfast was also exceptional. The dining room was amazing, and almost every culinary desire had been accounted for and we left feeling very full. Would definitely recommend going down early to max out the breakfast. The hotel itself is definitely 5 star. Very few details have been missed, and for the most part the staff were very welcoming, however there was a a few very disappointing a mix-ups at reception. There appeared to be a bit of a language barrier with the guy at reception who thought we had asked to see 'Magic Mike' rather than 'Magic gone wrong'. An admittedly amusing mix-up but we felt it could have been avoided. I also rang in advance to book an outside view room, however, this hadn't been logged and we received a courtyard view room. I tried to change it with the same guy at reception but he said come back later. I came back as instructed but all rooms had been fully booked. No upgrade offers or efforts to rectify the situation seemed to be made and despite raising this oversight with others at reception, they didn't seem to want to take any responsibility just saying, 'we will feed this back'. If it weren't for this i would definitely award this place 5 stars, and it certainly hasn't put me off coming back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dissapointing stays at this price point

Feb 11th, 2020

We stayed twice at the Corinthia in the past 12 months or so. First stay was a disaster and second stay was due to general manager giving us a free night as compensation and we wanted to give them a second chance. Note: This review is given against the very steep prices that are being charged at the Corinthia. We have stayed on better prices at the Mandarin Oriental Hyde Park. So, the good things first: Location is very convenient for sightseeing with Trafalgar Square, National Gallery, SoHo and the river Thames just outside the hotel, not so convenient if you want to go shopping in Mayfair or Knightsbridge; building from the outside is grand, so is the lobby area. We enjoyed the bar with the outdoor area. We liked the doorman service and the front desk which were very good. However, things went South after check-in. (Remember: during our first stay we paid approx. 880,- Euros per night): a simple request for twin beds or separate duvets was acknowledged at check-in but forgotten and when we returned after dinner to our room, it took them about 1.5 hours to get this resolved with us waiting in the room while a staff member showing up at midnight to change the duvets and split the kingsize bed to two twin beds. This procedure took forever as he had to return several times to wherever he came from to get linen and other bedding items as what he brought along did not fit. Very awkward situation for us waiting in the room and for him. Also, turn-down left no water, we had to ask. Room was dusty and seemed worn; no welcome note or amenities (as was provided during our second stay) and scratches on the silverware and furniture which is surprising at this price point, morning newspapers ordered never appeared. Breakfast is mediocre and staff seemed overwhelmed by amount of guests, service was not very proactive, small buffet section and mediocre quality a la carte items. Again silverware at breakfast was covered with scratches, a no-go for such a hotel. When we mentioned our dissatisfaction at check-out, we were offered a 20% discount for any future stay which we were sure that there would be none. So our first stay left a very sour taste in our mouths. After having filled-out the online survey provided by the hotel, the then general manager reached out to us, apologized and offered one free night should we return to Corinthia one day. Last May, we eventually were in London again for 2 nights and accepted this kind offer as we had not made any hotel plans. Unfortunately, this very general manager had already left for the Dorchester in the meantime, but the hotel was nice enough to keep their promise... We were assigned an Executive Room this time, very spacious, high ceilings, this time welcome note and amenities. However, inner window was broken and couldn't be fully closed, turn down service very late and forget to provide water on several occasions so we would have to call and ask. They extended some VIP services to us this time for compensation of our first stay, e.g. one time free use of house car to take us to the Indian Accent (driver was brilliant). Also, the Concierge did a great job this time, but still, breakfast was mediocre, service at breakfast was not attentive, quality of food mediocre at best and limited buffet choice and again: the old scratched silverware. I mean, is this a school canteen or a USD 1k per night hotel? At this price point, its not about having a bed to sleep in, but its the small details that differentiate a good hotel from a top hotel. I would have expected the Corinthia to excel in all areas, but so many details just were not right. And getting the right hardware shouldn't be that difficult. There were many positive things and nice people working here, but the overall experience and the details just fell short of what we are used to in such a category of hotels. Therefore, thanks for the second chance, but there will be for sure no third. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

One of the “Best” hotels in the world

Feb 10th, 2020

To anyone thinking of visiting London, do not experience the wonderful British hospitality without staying or visiting the amazing Corinthia Hotel. This was my second visit and I brought my two daughter and my 86 year old mum this time. We loved it that much that we hardly wanted to leave the hotel to explore London. It’s attention to detail is truly second to non. Everyone working and involved in this hotel should be so very proud as they do not leave anything to chance. Every tiny little detail is meticulously planned. I would not stay in any other hotel in a London. Two weeks ago we stayed in the Shard and it is literally not a patch on this stunning hotel. You also get free access to one of the most impressive spas that I’ve ever seen. It was my 50th birthday and when I returned to my room they’d left cake and Laurent Perrier champagne complimentary. I mean how wonderful is that!? The breakfast is just one of the best ever and we actually talked about how excited we were to wake up and have such a wonderful treat awaiting us. We were also very lucky that we needed to stay and extra night because of the bad weather and train cancellations. It certainly wasn’t a problem staying another night In Such a beautiful place. We also treated ourselves to the amazing afternoon tea which was so relaxing and again the best we’ve ever had. With the wonderful pianist Keith playing all our favourite tunes. Everything is beyond exceptional. Thank you to all at the Corinthia for making my special birthday so very special. We will be back. TRIPADVISOR.COM USER 

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