Costa Sur Resort & Spa

Carretera a Barra de Navidad km 4.5 | Puerto Vallarta, JAL 48390  [SEE MAP]Puerto Vallarta, JAL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Always a treat

Feb 23rd, 2020

I've been coming to Costa Sur for many many years and I'm always a bit sad when it's time to leave. The location is perfect, right on the water and yet just a short bus or taxi into the Romantica district of old town. Every room has a balcony looking out over Banderas Bay. They have renovated some of the rooms, although there are many that could use a little updating. This is not a problem for me but perhaps something for certain travelers to keep in mind. The food is good (not great) and I do end up eating most of my meals in town. It is my understanding they are planning to open a small upscale restaurant this coming year as well. What really stands out are the employees at Costa Sur, most of them who have been there many years. Juan and Juan Carlos at the front door are always there with a warm greeting and assistance. Fernando at the check in desk is so friendly and efficient. I have had the same maid on the first floor, Uva, all of these years. She is a wonderful woman and keeps the rooms sparkling clean. Juan the bartender and Rafael the waiter stand out for their excellent service. I can't conclude without mentioning the wonderful job being done by the activities staff. There is always something to do... be it shows, water volleyball, whale watching, bingo, horse races etc. Jose, Ivan, and Veronica help create so much fun. I was particularly impressed with the teams newest member, Jayde, whose enthusiasm and warm personality were contagious! I can't wait for next year! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Home away from home; paradise on the beach!

Feb 23rd, 2020

I can't begin to say enough good about Costa. The staff is the best, we found this place 3 years ago, and it is home away from home. We will NEVER stay any place else again. Juan the guard will greet and welcome you, Fernando the desk manager will graciously welcome you, Osvaldo, Eshwin, Rapheal, Ruth, Claudia, Raul, Ernesto, Armando, Gabriella, will spoil you at meals & the pool; they are simply the kindest, more attentive wait staff around. Jose, Jennifer, Jaydee, and Erick will keep you entertained throughout the day with activities and fun events (such as music trivia, horse racing, underwater competition, water aerobics, blackjack, bingo, left/right/center, etc) they make these events a joy to participate in if you choose to which you should! Alan will help you on the beach and with any water needs such as snorkeling, paddle boarding, etc. He is super nice, friendly and helpful. This place is on the beach, ALL rooms are ocean view and the sound of the waves will put you to sleep each night. Our door to the veranda is never closed. Clean, comfortable, close to town, (we go in each night, only 4km) bus stop is directly in front, taxi and uber service available, has a convenience store in the lobby if you need/want anything, I could go on and on. Good food (we do the American breakfast each day) heated pool, great sun around the pool and on the beach. For the price and what you get this place is a dream come true. Highly recommend!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Smoker’s Paradise

Feb 22nd, 2020

After spending many years staying at Costa Sur, we are sorry to report this will be our last. We stayed for a month both last year and this and are leaving this Wednesday February 26, 2020. Costa Sur caters to smokers, allowing smoking in rooms (ashtrays provided), on balconies, pool area, common areas and restaurants. We have spoken to management both this year and last as to why this is allowed. The response has been “This is a no smoking hotel”. Talking to non-management staff, they are aware of this problem and just roll their eyes. The year is 2020. A common area off the premises should be provided for smokers. Continually having to close your balcony door because of the stench from smokers above, below and beside is unacceptable. Turning the air conditioner on exacerbates the problem as the air comes directly from outside. We are in room 1104. We don’t expect to hear from management concerning this review as we didn’t last year. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wonderful Service

Feb 22nd, 2020

What made this month so great is the staff. They really go out of their way to help my husband in a wheelchair. I can’t say enough about ERNESTO!! He went over and above the call of duty. He was very attentive and always there to serve us. Although the resort was not wheelchair accessible we made it work. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

On the budget

Feb 21st, 2020

Great place if your 50 yr and older. (retired guest) Food - You get for what you paid for. Pozole hominy was very hard, the cook must have been in a hurry. Everything else is good ! Drinks- Unless you tip good,otherwise its cheap tequila. Room-Again, its for people in the budget. Hard bed, old sink, old shower, old toilet, old light bulbs and old interior design.The view beautiful, but that's just mother nature. Staff- Amazing.. I mean..the staff have great customer service the reason for the 3 start. Conclusion- The owner probably is American, and is probably to gritty to invest in his own property. This hotel has A LOT of potential, but the investors will make this hotel a whole lot better if they really care for his guests, event the retired older crowd. TRIPADVISOR.COM USER 

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