Costa Sur Resort & Spa

Carretera a Barra de Navidad km 4.5 | Puerto Vallarta, JAL 48390  [SEE MAP]Puerto Vallarta, JAL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

good holiday

Apr 21st, 2020

Our first time in Puerto Vallarta. We came from Poland. We spent two weeks in Costa Sur in December 2019. Impressive family atmosphere. The words "My home is your home" that we heard in Costa Sur, we still remember. We had a clean room, with a great ocean view. Beautiful sunsets. The food was good. We only chose breakfast because we spent a lot of time outside the hotel. The restaurant service was great, especially Jasmine's welcome smile every morning. The hotel also provides entertainment. Jose and his team did everything to prevent guests from getting bored. He took us on a trip around the bay of Banderas to look for whales and dolphins. A private lagoon, the beach at the hotel is an additional value. There is nothing bad to say about this Costa Sur hotel. It is that all the staff make you feel welcome. The reception does everything to help you. I remember the conversations with Alejandro Ramos, thanks to which I learned a lot about the area and history of Mexico. We highly recommend Costa Sur to everyone. We hope to be back again TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Costa Sur is the definition of coziness

Apr 1st, 2020

Miguel, Jose Luis, Claudia, and Gabriela made our stay in Costa Sur memorable and one that will always be in our hearts. Not to say that the rest of the staff wasn't outstanding. Everyone in Costa Sur showed us what feeling at home is supposed to be. Everything from the pools, the three tenors, to the outstanding food was magnificent. Always going out of their way to please their guests. The food!!!! OMG!!! From something as simple as a scramble egg to a more elaborate international dish, Costa Sur puts their mind and heart into all they do. I truly recommend CS to all who wish to experience what walking into your second home is supposed to be. Guys I will see you soon! Can't wait for December! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

resturant was horrible

Mar 20th, 2020

was very disapointed. the bbq ribs were tough/the potatos under cooked/3 of our party sent thier food back to be cooked properly. and all the while the stench of sewage from the bathroom area was making several people nauseos TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Everyone in our group got sick

Mar 11th, 2020

5th year staying here and 2nd year in a row staying here where everyone in our party got severe gastroenteritis. Ruined our entire trip. Both the concierge and market clerk told us that over half the hotel was sick. No offer of restitution was made at check out. We are done staying here or recommending this hotel to anyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful staff

Mar 10th, 2020

We have been visiting Costa Sur since I was a child. This year my family went for my brothers wedding and I was there with my two small children. My kids had the most wonderful time swimming in the pool and throwing rocks in the ocean. The staff was absolutely wonderful with my kids. They were so kind that it truly elevated our experience. Claudia was there almost every day for lunch time and my 3 yo son looked for her because she was so playful and generous with him. She made us feel secure and we looked forward to seeing her. Thank you Costa Sur and Claudia! TRIPADVISOR.COM USER 

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