Cotton House Hotel, Autograph Collection

Gran Via De Les Corts Catalanes, 670 | Barcelona, B 08010  [SEE MAP]Barcelona, B  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Outstanding customer service!

Feb 22nd, 2020

I stayed at the hotel with my daughters and their friend for 4 nights in February 2020. The hotel is very centrally located, the lobby, library, restaurant and other common areas are very tastefully decorated and the rooms are very nice without being over-the-top. But what makes the hotel stand out is the warmth and helpfulness of every single person, from the front desk, to the bellmen, to the concierge to the restaurant and room service staff. All of them went the extra mile to provide us with help during out stay and always with a sincerity and warmth that is unusual in the hospitality industry. The breakfast, while relatively expensive, is one of the best I’ve had anywhere in the world. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best customer service

Feb 20th, 2020

My family of three loved our stay at this hotel. Firstly, their customer service is one of the best I've experienced in any hotel. Secondly, when I checked into my hotel my 2 year old son had a fever. The hotel arranged for a doctor to visit our son in our room free of charge. Within 30 minutes of checking into the hotel, a doctor was present and saw my son and provided us with a prescription for his medicine. Thirdly, since I was there for my 40th bday and my son's 2nd bday, the hotel provided us with a free room upgrade and a free bottle of champagne and dessert. Fourthly, their breakfast, included with our room, was phenomenal. The hotel is located in the heart of the city. The rooms are spacious, clean and beds are very comfortable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel!

Feb 19th, 2020

We really enjoyed our visit to the Cotton House in Barcelona. It is well situated to important tourist sites. The food at breakfast was excellent. The staff was very helpful and cheerful. The concierges were especially wonderful. We also enjoyed the friendliness and hospitality of Reyes every day. We would certainly stay at this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolute Best Service in Barcelona

Feb 6th, 2020

I spent two wonderful nights at the Cotton House. Although the hotel, rooms, and location are all spectacular, what truly makes this property so very special is the staff. Every single staff member I encountered went above and beyond in their duties. You can tell that they all really enjoy their work and enjoy what they do. My trip to Barcelona from the US started out badly in that my flight was delayed almost 8 hours and my cousin’s flight was delayed 24 hours. Christina and Heidi went above and beyond in making sure our transportation from the airport was rescheduled and that our rooms were ready for us when we arrived. It was so nice to not have to worry about the details because these ladies were on it! Once I did arrive, I was greeted warmly by Julian. He was so nice and welcoming and made me feel like I was at my home away from home. Every time I saw him throughout the rest of my stay he addressed me by name and asked how my day was. I’m not sure how many guests were staying at the hotel but he always remembered my name and other guests’ names as well. He also knew that it was my cousin’s birthday and he not only greeted my cousin by name but also wished him a happy birthday! Finally, Tommy the concierge, again went above and beyond. He, like Julian, always remembered my name and had wonderful dining suggestions. In fact, on my cousin’s birthday he recommended a wonderful restaurant and made us a reservation while we were talking to him. After we left, he called the restaurant back to let them know that we were celebrating a birthday. We had no idea he did this until the restaurant brought out complimentary champagne and cake and sang Happy Birthday to my cousin! If you have the opportunity to visit Barcelona, please, please, please treat yourself and stay at the Cotton House. There are so many wonderful hotels around the world, and I’ve been very fortunate to stay at a few of them, but the Cotton House tops my list because of the incredible people that work there. The friendly, professional, and downright incredible staff made our stay a truly unforgettable experience. I look forward to returning to Barcelona just so I can stay here again! Thank you Cotton House for a remarkable and unforgettable vacation! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cotton House Hotel, Autograph Collection

Feb 2nd, 2020

The Cotton House is a five-star hotel that brings back the elegance of a time gone by and romanticizes high society at the turn of the 20th century. As a guest here, you’ll understand the grace, refinement and elegance of this period. A landmark by architect Elies Rogent, this was originally a two-story home built in 1879 for a prominent family. Four floors were added some years later when it became the headquarters of the Catalan Association of Cotton Manufacturers. Original architectural elements like the master staircase have been retained. The Cotton House Hotel has successfully captured history and blended 21st century service, cuisine and amenities to meet the demands of today’s clients. Luxurious carpeting line the hallways. Leather padded doors keep noise out. From branded soaps, bath salts and lotions in your bathroom, to the plush linens, robes and slippers by your bed, staying here is an experience that touches all your senses. Batuar, the hotel’s sophisticated bar and restaurant, offers house-created Mediterranean selections and beverages using the finest ingredients. There’s a delectable breakfast menu of unrivaled pastries, cakes and crepes. On display in the restaurant are beautiful original bolts of cotton used in the trade while 19th century client invoices have been used to paper the walls. In keeping with the building’s heritage, each guest bedroom offers a selection of cotton cloth samples from which you can order creations made by master couturiers today. TRIPADVISOR.COM USER 

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