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at the Cotton House Hotel, Autograph Collection
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Best Staff Ever !!!
Jan 17th, 2021
Such a unique outstanding beautiful hotel , the experience and service is above 5 stars ! All the people who work at the Cotton House Hotel go above and beyond expectations , they never fail to impress me , perfect example is Nabil who was so welcoming on my first few days of arrival and continues to impress me every day with little touches that make a big difference , a wonderful friendly team member , nothing is too much trouble for Nabil , always dealing with guests with such professionalism and friendliness , such as oasis of tranquillity !!! TRIPADVISOR.COM USER
Perfect Hotel for all We Want to Do in Barcelona-Redux
Sep 28th, 2020
We were excited to spend some time in Barccelona again and chose to stay at the Cotton House once more. About an hour away frrom the airport but within walking distance to all we wanted to do in Barcelona, the Cotton House was waiting for us again. The staff is superb. They make us feel like home, ensuring we knew all of the amenities of the hotel, bar and restaurant hours, etc. We enjoyed the bar several times during our stay, choosing light snacks with drinks served by the friendly Serena. The bar and restaurant are open concept, but there were cozy corners inside and a patio outside for meal and drinks al fresco. The rooms are a tad smaller than other Autograph's but this is always a function of the unique locations. There was nothing small about all the in-room amenities and the decor. As wonderful as we remembered it. The concierge team is always ready to help with maps, making reservations, etc. We were able to walk to the Cathedral, to Flea Market, to St. Catherine's market, the Gotic quarter, and to the Placa Catalunya easily from the Hotel. TRIPADVISOR.COM USER
The hotel is stunning and the staff are fantastic
Aug 9th, 2020
Had a long weekend get away to Barcelona to see friends and stayed at the Cotton House. Absolutely fantastic staff and the hotel in beautiful. We had breakfast included in our rate, which was nicely done with a covid combo of items off a menu and a small buffet with disposable tongs. The location cannot be beat in the center of the city, with most major sites an easy walk. I will definitely stay here again. TRIPADVISOR.COM USER
Mar 18th, 2020
As soon as we arrived the service was top notch. The bellmen met us at the cab as we got out and loaded the luggage onto a cart. He was friendly and unobtrusive. We walked to the front desk and everyone was very friendly and welcoming. The young man who helped us was friendly and informative. The bellmen helped us up to our room and upon entering he mentioned all the features in the room. He was very friendly and professional. The room was spacious and clean. The bed and pillows were very comfortable. All amenities in the room that you need. We opted for the breakfast in the morning. There was a nice selection on the buffet and in additon you can order breakfast. The staff was so friendly each morning. We also had lunch one day, and appetizers and drinks on another day. We were very happy with the food and of course service. We spoke to the concierge one day to have a car service to the airport on our last day. I believe her name was Carla. She was so friendly and gave us options on the services. We were staying during the vamp of the Coronavirus. So as it came near for us to leave we kept changing the time of our car service. Carla was so accommodating for all the changes. Each time we walked passed the concierge desk or front desk they always stop what they were doing to say hello or thank you for staying with us. We loved the hotel. The SERVICE was top notch. And we are hard to please because we are in the hospitaliy field. Thank you Cotton House...we will be back again! TRIPADVISOR.COM USER
Great Design Boutique
Mar 9th, 2020
Worth it to stay here just for the history and over all design. The location is great, close to Plaza Catalunya, so access to transport and Aerobus is easy. It is just off the main streets so its relatively quiet. Service is very good, friendly, genuine and they ask all the right questions to try to ensure you have a good stay. Most are proactive and will seek to your needs. I only stayed for a quick 1 night stay but felt this in their service nonetheless. Bar is beautiful with great cocktails and service. Rooms are very nice. Given the tighter space, it is very well laid out. Got an upgrade from Madras to Cotton with balcony, love the door separating bedroom with the bathroom area. Liked the separate shower/ toilet and sink area. Only design flaw is that towel hooks and racks for shower and bath are located inside the shower behind the door, as such after drying off you get your feet wet by stepping back into the shower to hang towel or bathrobe. If they could add hooks outside of the shower this would solve the biggest grievance I had. Given the historic nature of the building, walls and floors are super thin, thankfully during my stay it wasnt very full or roudy so wasnt noisy. Check in and check out was clear and flawless. I would say would have been nice to have been told that the rooftop was closed due to seasonal/ weather reasons as well as spa services and concierge services should one need it, they have a pretty big dedicated concierge team on the second floor! Otherwise, definitely would return. Really enjoyed my stay. TRIPADVISOR.COM USER
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